Canadian Appliance Source - Surrey Reviews 

Salesman did great helped us. We were in and out in 15 minutes

A perfect experience? WonderfuL saLes staff and delivery service. Clear communication. Will definitely recommend you to friends and family.

Great experience great service and excellent customer care in accordance with all the products value

My experience is a horrific one. One Arvinder Pal Singh (at Surrey, BC) processed my purchase online and took out money from my Flexiti account. When it became clear that they will not be able to deliver my order as initially agreed, the order was mutually cancelled in writing, and he suddenly become unresponsive about refund. Ignoring my emails, providing false information, and not responding to emails from Flexiti as well. As at the time of this review, refund has not been processed let alone made. I feel like it is some sort of scam.

no hassle shopping with best prices and 1st class delivery drivers

Harjot was fantastic! I completed the entire transaction over the phone. She was efficient and knowledgeable.
Our appliances arrived within 4 days!!
Absolutely amazing and I was very happy with our delivery guys! Super conscientious and made sure the most care was taken!
Overall a very smooth and easy process!

Well informed, knowledgeable, pleasant customer service, good prices, delivery good but not great !

We recently purchased a Bosch 800 Series dishwasher and had a great experience. We had an idea of what we were looking for, but Akashdeep Verma still took the time to show us several models and explain the differences. He provided very competitive pricing so we didn’t have to shop around, and the service and delivery were both prompt. Overall, a very smooth and positive experience.

The two young men were efficient and extremely careful. And so pleasant.

The salesman ( I dont want to mention the name) had no friendly attitude at all. He needs to be trained when dealing with customers remotely there should be more of a fleindlier tone. From the start I noticed the guy was very technical to the point. Did not show any appreciation or respect for the business received. Someone should record his conversation and play back to him.
This was not a good experience for the customer though we had no choice but to buy.

I don’t usually take the time to leave reviews, but great customer service deserves to be recognized. I recently purchased a refrigerator through Canadian Appliance Source, and when an issue came up during delivery, Arwyn Bheekhoo (Customer Care Representative) immediately stepped in and took care of everything.

He was responsive, professional, and genuinely cared about making sure everything was handled properly. It’s rare these days to find someone who follows through so thoroughly and treats customers with that level of care.

Because of this experience — and Arwyn’s outstanding support — I’ll continue using and recommending CAS to others.

Thank you for turning a stressful situation into a smooth and stress-free one!

Had a very unpleasant experience with CAS Surrey store. We decided to buy a Huesbch commercial washer based on the representation of their sales staff (Jamninder) that it is covered by manufacturer's warranty for 1 year. We informed her that we will be using the machine for our business.
She confirmed it is still covered by the mftr warranty.

When we had an issue with the machine, the store told us to contact directly the manufacturer, which we did. To our dismay, the mftr told us they will only cover the parts but not the labor. Now we are on hook for $199 for the labor. We communicated with CAS about the zero coverage for labor. No action was taken and they only promised to coordinate with the mftr. They did not get back until now to inform us of any outcome. Today, I called CAS and the customer service plainly told me to just pay the labor because the machine is not covered by any warranty meaning parts or labor.

It is very apparent that the staff of this store has little understanding of what they tell their customers. The sales staff misinformed us that the machine is fully covered, both parts and labor. The customer service informed me just now, parts and labor are not covered. However, the mftr had earlier advised me that they can cover the parts but not the labor. The staff in this store has a big problem in the level of knowledge and understanding of warranty coverage of the products that they sell. Had we known that the machine has a limited warranty coverage, we could have decided not to buy the machine. Be very careful in dealing with this store. My experience taught me that they misrepresent the warranty coverage of their products. When the need comes to avail the warranty, they will turn their back on you.

They did really good.....excellent customer service

From Akashdeep in sales to Reekish in Delivery they did whatever they could to make the sale and delivery go well for us.

Ms. Minousha was very efficient, patient and more than helpful. Allowed me to get what I need, rather, seamlessly and be on my way.

RSM

I ordered 3 appliances from CAS online and paid for them Feb 22, 2025. The first one to arrive, Feb 25th was a Bosch dishwasher. We installed it and it wouldn't start. I contacted Bosch who sent out a technician about a week later. He diagnosed a faulty control panel and said he would order one. Over the month of March I contacted Bosch several times who told me they were working on it, but no repair has happened. I contacted my salesperson at CAS who referred me to someone else at CAS. Both simply said it will get done, but it didn't. By the beginning of April I was still without a functioning dishwasher so I contacted CAS After Sales for a refund and to remove the faulty machine from my home. At first I was told that could be arranged and they would get a copy of the diagnosis from the technician who came out. Then they said the part was on order which is what Bosch had been telling me for a month. Then April 11 they backtracked and said they had to send out a technician to diagnose the problem. That had already been done a month earlier. It is now over 6 weeks and I still don't have a functioning dishwasher but you have my money. That is far too long a period to have to wait to get a repair. I am not interested any more in dealing an companies who give such poor service. I want a refund and the machine to be removed from my home. I am 87 and the stress of dealing with this is harmful to me.
My contract with CAS was for me to pay for these appliances, which I did on Feb 22 and for them to supply me with appliances in good working condition. Faulty appliances should be repaired, replaced or refunded. Since repair or replacement did not happen within a 6 week period, I am not prepared to wait any longer and want a refund. Please honour your part of this deal.
The other two appliances arrived and have worked fine so far, so I gave 2 stars.

What would be helpful - to not sell appliances made by companies who have a poor service history. However, since it had already been done, honour your part of the deal by issuing a refund for a faulty appliance and removing it from my home.

Re reply from CAS This part has arrived much too late. I have waited over 7 weeks for a repair which is far too long. I am 87 and not well and need a functioning dishwasher and also one that can be repaired in a reasonable length of time. Therefore I have purchased another dishwasher and want a refund for the faulty one I purchased from you and also for you to remove it from my home.

I called into Canadian Appliance Source to place an order for a GE Freezer. Prashant Vats was super efficient in providing me with all the information I needed to feel confident about placing my order ASAP. He even advised about the stock backorder and the ETA.

A few day later, I called in again to inquire about the status of my order (as they were on backorder). Yudish Rajaysur assisted me promptly and scheduled my delivery seamlessly, and provided me with all the necessary information I need to be aware of regarding the delivery.

Yudish Rajaysur was very very helpful in scheduling my delivery.

After calling this company for two hours, after talking to many from this company, finally only one employee helped me. Yoven is very polite and professional. Helped me right away. He seems to be the only one working on this company. Thank you Yoven! This five stars only for Yoven.

I have purchased a number of appliances over the years from CAS and while there have been minor forgivable incidents in the past, nothing compares to the most recent issue.

Monday we buy a "new" dryer from their site and while it claims same day/next day delivery, the earliest they could do was Wednesday morning. So we proceed and buy all the extras (delivery, installation, extended warranty....) at the end of the day we spent around $1,400.

Within an hour of them installing we go to try the new machine. It starts and immediately puts itself in pause. We try some other settings and same thing, it won't run.

We reach out immediately to our sales rep (phone and email), to the chat support, to the after delivery team (phone and email). Basically all the different contacts said the same thing, file an online return form which is reviewed within 2 business days. Nobody would listen to my concern about this being a brand new product and not working or patching me through to someone who could help. The two days passed, my return was declined and told that they will send a technician, but of course now it is the weekend and I need to wait. Monday I reach out directly to the technician (who has yet to contact me) and schedule an appointment for Wednesday to assess my machine.

I don't want to be assessed, I want a NEW machine. And to top it all off, CAS tells me they are not the manufacturers so they aren't responsible for a faulty machine.

RUN DON'T WALK AWAY FROM THIS COMPANY. They take your money with no accountability.

The plastic hinges of the cover of my washing machine was broken upon installation but Lovepreet Singh made sure the issue was resolved by sending in a request for a new part for me. Altough they missed the unit number of my address the first time, I still received the part in good order after they corrected their mistake. Their price was competitive. Although I had my doubt at first, they did deliver and give me he products that I needed. I would buy from them again if I need any applicants in the future.