The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... See more
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Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... See more
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While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... See more
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Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Surrey
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canada
- 7785885620
4.2
Great
2K reviews
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Great service and great prices
Great service and great prices. Hassle free shopping experience.
July 8, 2023
Sales person and warehouse staff were very friendly and helpful
Sales person was very friendly and knowledgeable. The washer/dryer we needed ASAP was not in stock but he offered us one that was in stock.
Warehouse staff helped me load it into my truck.
July 8, 2023
Quick, Easy, Done!
Super easy to purchase an appliance online via a chat! Quick, easy, done!
July 7, 2023
I got excellent support from sales…
I got excellent support from sales agent, Lovepreet Singh, in the sales process. He was very efficient, very responsive in resolving all my questions/ issues. This is the first experience with Canadian Appliance Source, and I will return for other purchase based on this positive experience.
July 6, 2023
From purchasing to delivery
From purchasing to delivery, very professional. Delivery crew was efficient and very careful moving the new fridge in and taking the old one out
June 29, 2023
Very good to deal with
Very good to deal with, great service and delivery! Would recommend
July 5, 2023
May use AI-assist with repliesRead more
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You delivered a dented stove and since…
You delivered a dented stove and since the delivery on Wesneaday July 5th nobody has contacted me about my refund. Terrible customers service. Actually I would rate this service zero stars!
July 3, 2023
Reply from Canadian Appliance Source - Surrey
Dear Customer,
Thank you for your feedback.
We are sorry to learn that your Whirlpool stove arrived damaged.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is damaged.
We can see that your order was canceled on July 10th of 2023 and refunded on the same day.
Please allow 5-7 business days for the refund to be processed to your credit card.
Thank you kindly,
CAS
T.B
Customer service
Customer service, availability of stock, pricing and delivery and set up team were all 5 star.
However, I am not as happy with the product. Bigger, noisier, and missing some basic functions I expected , and it was not clear in the descriptive.
That is not CAS fault, but it does make the experience less satisfactory.
July 4, 2023
Salesman was very knowledgeable
Salesman was very knowledgeable, friendly and clear communication.
June 18, 2023
Beat competition price
July 3, 2023
Interactive online chat was great and…
Interactive online chat was great and easy to investigate purchase options and delivery timeline that was required. Excellent work!
June 29, 2023
Excellent service over the phone.
June 20, 2023
Unacceptable delay
I was told it would be approximately 3 weeks before delivery then it was abruptly changed to 3 months!
June 15, 2023
Reply from Canadian Appliance Source - Surrey
Hello Robert,
Thank you for taking the time to share your feedback.
We regret to learn that your order has been affected by manufacturing delays.
Please understand that, while our sales team will offer as much information as possible about estimated timelines, our team may have no way of knowing if a particular model has been affected by a manufacturing delay.
In cases like this, we usually try to assist customers by suggesting alternative models in stock.
For assistance, please contact our your sales representative at extension 672.
Thank you kindly,
ST
CAS
Service Unacceptable
Getting a hold of someone is pretty easy when making a purchase, but not when making changes/requesting after-purchase support. It’s nice that buying is easy but service integrity should not be compromised simply because the purchase has been finalized. I spent over $20K in appliances in 1 shot in under 45 minutes. But I cannot get anyone to help me with after-purchase support. The sales rep is not available when I call, and I keep getting sent to the rep’s voicemail, because nobody else wants to help either. How does CAS justify this? No business should be in business for the sake of selling. Service, particularly after-purchase service, should trump any sale transaction. Not to mention, everyone just loves hiding behind emails. The website chat pop up from sales reps, and quick availability of sales reps is merely a sales trap - beware. Once a sale is firmed up, making changes or requesting post-delivery changes (exchanges, refunds, assistance) is next to impossible. I will not be shopping at CAS ever again, and would recommend everyone else to save themselves the hassle as well, and just shop with other big box stores who actually value customers and customer experience. I initially gave 3 stars, but had to further degrade the rating because my issue to this day remains unresolved. Hoping this review helps folks make informed decisions.
June 22, 2023
Reply from Canadian Appliance Source - Surrey
Dear Naqueeb Masood,
Thank you for taking the time to share your feedback with us. Your feedback is important for us.
We regret to learn that your experience has been less than adequate with CAS.
Please note that our After-Sales team is responsible to handle customer complaints or concerns after an appliance has been delivered.
Our online chat system is available for our customers to use while they are surfing our website for any new purchase or existing purchase related questions.
Please note that you have the option to minimize the chat so that it does not pop-up on your screen.
We apologize for any inconvenience caused to you due to this.
Should you have any other questions or concerns, do not hesitate to contact us.
Thank you kindly,
V.G
CAS
Product availability
I ordered the same appliance from another store in Feb of this year as of today's date this appliance will be on order for 6 months.
June 28, 2023
Quick response and quick delivery!
June 27, 2023
very convinient site and chat with the…
very convinient site and chat with the agents, good prices, fast delivery, quality instalation
June 27, 2023
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