Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... See more
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Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... See more
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After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... See more
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Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after s... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.5
Excellent
1K reviews
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I recommend this appliance store.
Hossein was very professional, accommodating and courteous. We were able to check out the appliances without pressure then he was helpful with all our questions. We are very happy with our purchase.
April 11, 2023
It was quick and painless
It was quick and painless, and the service was great. Didn't feel pushed to get a higher end model or anything, we came in with one in mind and they helped us get it. Made a stressful situation much easier.
April 8, 2023
Great experience
Everything was great, the price, the service and the delivery were all great
March 30, 2023
Delivery time kept changing
Everything was great except that the estimated time kept changing. From 12:15 to 2:20. I came over to my mom's to help her on time and had to wait another two hours. Other than that, the guys were great!
April 4, 2023
Overall a smooth buying experience
Overall a smooth buying experience
I bought a fridge and washer dryer. The only issue I had was that we had to wait a few hours before the fridge was to turn on. This was to make sure all the compressor oils settled if it was moved during transport. I wish I was verbally reminded of this procedure during the purchase. I had to scramble last minute to find a place for all my fridge items but it worked out in the end.
March 26, 2023
Efficient and positive
Ease in finding on the web site the product I needed, offer to buy 2 for less right on the offer page helpful since I was possibly going to need 2 but only immediately needed 1, so helped to save me money. Sales person knowledgeable and help me feel confident about the model I was choosing. Ease in following up to complete the purchase once I had confirmation of a delivery date ( required as part of purchase transaction). Delivery also efficient, text sent with link to track delivery so I knew how long before their arrival. Retrieval of old stoves and divery of the 2 stoves in separate entrances was quick well organized and polite.
Well done!
March 22, 2023
Excellent service
March 22, 2023
Painless experience
Great delivery people. Polite, quick, clean and accommodating.
Sales experience was totally painless and no pressure.
March 18, 2023
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customer service
The GE washer/dryer unit is fine but the service was abysmal. The salesperson was okay but the pick-up by a third party could not have been worse. I live in a remote community and the local freight service was refused when they first attempted to pick it up from the Burnaby warehouse. They had all the paperwork EXCEPT for a 'manifest' (usually only required for an international shipment). Armed with more paperwork it was successfully picked up the following week. (The freight company only goes to Vancouver once a week.) The freight company has picked up at the Burnaby warehouse on other occasions with no problems. Perhaps the employee involved was having a bad day and over-exercising whatever authority he had. CAS had my full payment plus my machine. Dreadful customer service.
March 7, 2023
Reply from Canadian Appliance Source - Vancouver
Dear Helen,
Thank you for taking the time to share your feedback.
I am sorry to learn about your delivery experience.
As per our records, the third party pickup was approved on March 7th 2023 for the freight company.
However, our warehouse team was unable to release your GE laundry center as they did not have the proper documents.
They were not able to provide a work ID or manifest upon pickup to authenticate the company.
Please understand that we have a strict pick-up policy in place for security reasons.
Unfortunately, due to past occurrences of fraudulent activity, we have had to update our policies.
We can see that the appliance was eventually picked on March 21st.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Great customer service
Great customer service, and quick availability of product being purchased. However, pricing for appliances is thru the roof , which is the reason for the 4 stars.
March 24, 2023
Sales were helpful and delivery /…
Sales were helpful and delivery / install was smooth and reliable. Thanks
March 24, 2023
AVOID C.A.S
AVOID C.A.S. go to Costco or Trail Appliances it's turn out cheaper at the end.
Sales agent promised many great thing getting into bought 2 different sets of laundry and a range stove (4 piecesof appliances). When come to customers care, they refused the service promisesby sale representativeand delivery team. Call back to sale representative, refuse to pick up and state away for vacation.
If I want to return - I will be charge 25% restocking fee + shipping fees.
NO RECOMMENDATIONS.
March 13, 2023
Reply from Canadian Appliance Source - Vancouver
Dear Tai,
Thank you for your feedback.
We are sorry to hear about the miscommunication between you and your sales agent.
Please keep in mind that our delivery teams only install washers and electric dryers. It is not the delivery team's responsibility to disconnect appliances.
If you disconnect your old appliances we can arrange for the delivery team to come back and have them removed.
Please contact our client care team at 1 (833) 227-0500 ext 289
Thank you kindly
P.S
CAS
Great service!
We purchased a washer & dryer for our new house one month prior to the move. We had to change the washer models a couple of times before the delivery but Aria Modara was always pleasure to work with.
The delivery team was very nice too.
February 6, 2023
My only complaint is that it took a…
My only complaint is that it took a week to get the microwave installed.
March 16, 2023
This experience has really been a…nightmare
This experience has really been a nightmare. The LG stacking washer/dryer I purchased was installed wrong the first time. I had to take a second day off work for you to send back your guys to fix it. They showed up and told me they don't have the right tools and bracket to fix the problem. I'm very disappointed in your services. If this issue can't be resolved today, I would like the washer/dryer taken out of my house and I expect a full refund.
March 4, 2023
Reply from Canadian Appliance Source - Vancouver
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your delivery experience.
As per our records, the appliances have been moved since the first time the delivery team installed the appliance.
The appliances were properly stacked and installed.
The delivery team went to your home for the second time and the appliance were no longer the way it was installed and stacked.
As such, the delivery team cannot be held liable for this.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Very satisfied customer
From the sales side by phone to the pick up at the warehouse everyone is so friendly and genuine.
March 6, 2023
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