Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations. The delivery guys were great too. Lots of k... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Complicated return just experienced. Even my property manager said the return is Complicated. We showed the photo the cabinet only able to fit 23.75. He said the dishwasher from Frigidaire should fit.... See more
Company replied
Had a great purchase experience from my sales representative, Tony Emamyar. I found him extremely friendly and knowledgeable about the product. After purchasing I was surprised the company issued a di... See more
The tech went above and beyond to get the installation done on the first business day after delivery. After a couple of delays he still made it to our place before 7:00 p.m. and did our removal and i... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give five stars if my chosen…
I would give five stars if my chosen appliance was in stock and could have been delivered sooner. But, otherwise everything was good.
July 15, 2026
Great Canadian Appliance
Had a great purchase experience from my sales representative, Tony Emamyar. I found him extremely friendly and knowledgeable about the product. After purchasing I was surprised the company issued a discount due to competitor price match, amazing!
July 8, 2026
Tony helped us find the…
Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations.
The delivery guys were great too. Lots of kudos to them dealing with our multi leveled garden. They removed and took away the older appliances.
July 7, 2026
We had an absolutely horrible…
We had an absolutely horrible experience with this company. We made the purchase of a washer/dryer combo. They offered next day delivery which we thought was great and was appreciated. We informed them we couldn’t be home until mid afternoon and they said they would try . I was informed that they would notify me the night before with four hour window for delivery the next day . If I couldn’t be home during that time they gave me a cancellation phone number. Which I called immediately after receiving the delivery time window because I couldn’t be home. I spent over two and a half hours on hold at which I hung up then sent a email to their customer cancelation address. The next day I received a text saying they were on their way and I was the next delivery. I called later that afternoon to reschedule. I once again informed them I was only available after 1:30 and they informed me that I may not fit into their route schedule. I don’t understand they informed us they delivered until 9 pm . And the couldn’t accommodate out time widow of between 1:30-9:00 if we didn’t fit into their route schedule. We ended up cancelling our purchase and bought from another store which had no problem delivering the next day after 1:30 !!
July 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely pleased!
I am very ill. I needed a fridge in a hurry. I could not go shopping. I made one phone call. Over a period of about 90 minutes and several calls with the same salesman, Mukul, I made a decision. I feel Mukul was patient and helpful and considered my situation. The fridge was delivered in less than 48 hours ! I am very pleased with the service, including the delivery fellows.
July 7, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Caroline
We are so glad that Mukul and the delivery team were able to support you and make this process easy during a difficult time.
We look forward to assisting you again whenever you need us!
Best regards,
CAS
Suraj understood exactly what we are…
Suraj understood exactly what we are looking for, made good recommendations and gave us time to make the decision. We are very happy with his service and our purchase.
June 30, 2026
Reply from Canadian Appliance Source - Vancouver
Hello GW
We are thrilled that Suraj took the time to understand your needs and provided such thoughtful, well-paced recommendations.
We look forward to working with you again in the future!
Best wishes,
CAS
Our experience with our washer/dryer purchase
Our experience with the salesperson in-store plus with the delivery/installation crew was very positive. The installer noticed that we had a minor leak at the hot water shutoff and gave us recommendations on how to deal with that.
June 21, 2026
Reply from Canadian Appliance Source - Vancouver
Hello,
We appreciate you highlighting the exceptional care provided by our showroom staff and our proactive installation crew.
We look forward to working with you again in the future!
Cordially,
CAS
Great Service Experience!
The tech went above and beyond to get the installation done on the first business day after delivery. After a couple of delays he still made it to our place before 7:00 p.m. and did our removal and installation in under 40 minutes. He was polite and efficent.
June 21, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Angela,
We are incredibly happy that our installation technician went completely above and beyond to accommodate your timeline and complete your setup so rapidly.
We look forward to assisting you with any future upgrades!
Many thanks,
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Darin,
Thank you for your great review and for choosing CAS! We're happy to hear you were pleased with our prices, quality, and customer service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Complicated return just experienced
Complicated return just experienced. Even my property manager said the return is Complicated. We showed the photo the cabinet only able to fit 23.75. He said the dishwasher from Frigidaire should fit. Later on technician told me it didnt fit so we have to return it. Item still under review and not picked up and it is been a week already. Even my tenant starts complaining already. Nexttime I might go somewhere else.
June 29, 2026
Unprompted review
Reply from Canadian Appliance Source - Vancouver
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry to hear that your Frigidaire dishwasher did not fit.
According to our records, our Returns Team is waiting for photos of the dishwasher to proceed with the return approval.
Please provide these photos as soon as possible so they can move forward with your request.
Sincerely,
CAS
great service
great service, very knowledgeable staff, professional and polite. I'm happy with my purchase.
June 17, 2026
Reply from Canadian Appliance Source - Vancouver
Hi,
Thank you for your kind review! We're happy to hear you were pleased with our knowledgeable and professional team and that you're satisfied with your purchase. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great service as usual
Great service as usual. Didn't even have to go into the store. Nader took care of everything over the phone and email.
I can't say enough about the delivery, so thorough and professional.
June 18, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Don,
Thank you for choosing CAS and for your continued trust in us! We're delighted to hear Nader was able to make the process easy and seamless over the phone and email, and that our delivery team provided such thorough and professional service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Everything went well except for the…
Everything went well except for the installation which was very speedy but the installer forgot to turn on the water at the back of the machine. I spent a day trying to get help from the company to no avail. My son finally came over that night and pulled out the machine and turned the dial at the connection another way and on came the water.
June 10, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Eddie,
Thanks for your feedback! We’re glad you had a good experience with our website and on-time delivery. We appreciate your business with CAS and look forward to serving you again—please feel free to recommend us to your family and friends.
CAS
Very professional and knowledgable staff
June 7, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Nasir,
Thank you for your kind feedback and for choosing CAS! We're pleased to hear that our team provided professional and knowledgeable service. We truly appreciate your business, look forward to helping you again, and would be grateful if you recommended CAS to your family and friends.
CAS
Great place for new appliances
Purchasing a new washer dryer was seamless with Tony. He was very helpful. Promise to deliver on time and did. His team was so efficient. Would definitely consider purchasing new appliances from CAS in the future.
June 7, 2026
Reply from Canadian Appliance Source - Vancouver
Hi,
Thank you for choosing CAS! We're glad to hear Tony made your washer and dryer purchase seamless and that the delivery was on time and efficient. We truly appreciate your business, look forward to serving you again in the future, and hope you’ll recommend CAS to your family and friends.
CAS
Highly recommend CAS!
Suraj was great. The fridge that we wanted was in stock, and delivery was organized ASAP. The delivery team were exceptional. living in an older building, the suites aren't designed for moving large appliances, but the delivery team found a way, and were cheerful regardless of the challenges !
June 12, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Jackie,
Thank you for your wonderful review! We're delighted to hear that Suraj was able to help you find the right refrigerator and arrange a quick delivery. It's especially great to know our delivery team went above and beyond to navigate the challenges of your building while maintaining a positive attitude. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them!
CAS
Tony was very helpful and knowledgeable…
Tony was very helpful and knowledgeable there was no pressure and the delivery was scheduled within days. The delivery was on time and they installed everything within minutes and hauled away my old washer all at no charge. I definitely recommend CAS for any new appliance purchase.
I'm happy with my new washing machine
June 10, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Michelle,
Thank you for your kind feedback! We're glad to hear Tony provided helpful, no-pressure service and that your delivery and installation went smoothly. It's great to know you're happy with your new washing machine. We truly appreciate your business and your recommendation, and we look forward to serving you again. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
The salesman was very nice and helpful
The salesman was very nice and helpful. I did my research before coming to the store and knew what I wanted already. The prices are the best.
May 30, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Christine,
Thank you for your review and for choosing CAS! We're glad to hear you found exactly what you were looking for and that our team was able to help. We appreciate your business and look forward to assisting you again in the future. Please keep us in mind for your next appliance purchase, and feel free to share your experience with family and friends!
CAS
Knowledgeable
Knowledgeable, thorough, efficient sales routine.
Quick delivery and installation as promised
June 5, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Robert,
Thank you for your review and for choosing CAS! We're pleased to hear you had a smooth experience from sales through delivery and installation. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for future appliance needs and recommend us to your family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.