Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... See more
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Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... See more
Company replied
After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... See more
Company replied
Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after s... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.5
Excellent
1K reviews
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CAS, their Sales and follow up were great!
Their sales person, Nick Ching was great on follow up and handling all my questions and call backs.
He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow up was better than say BestBuy.
Would recommend him again.
August 21, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Harvey,
We are delighted to hear about your positive experience with us! It's wonderful to know that our salesperson provided excellent follow-up and handled all your questions and callbacks efficiently. We're especially pleased that we could offer you the best pricing for your kitchen renovation. We truly appreciate your recommendation!
CAS
Hello, another great experience thank you
Hello,
The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. This is the second big purchase & delivery weve had with Canadian Appliance Source and we are very satisfied. Thank you
August 23, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Andrew,
Thank you for your wonderful review! We're so glad to hear that your online experience was helpful and that our delivery team was careful with your new hardwood flooring. It's great to know you're satisfied with your second major purchase and delivery. We truly appreciate your continued business and look forward to serving you again!
CAS
Fast delivery with good pricing and service
Knowledgeable and helpful staff, with local inventory that translated into fast delivery. This timely service becomes particularly important when an appliance fails. Pricing was better than big box stores, even before CAS applied free delivery and removal of old appliances. The big box stores were also subject to either prolonged delivery times or the challenges / complication of self-pick-up
August 22, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Brent,
Thank you for your wonderful review! We're so pleased to hear that our knowledgeable staff and local inventory led to fast delivery, especially when an appliance fails. We're also glad our pricing and complimentary services exceeded your expectations compared to big-box stores.
CAS
After exhaustive shopping online
After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best decision we've made in a while! We knew the model we wanted, and got it for a little less than we anticipated. We met Nader Haghdan, and he could not have been nicer or more helpful in our selection, with no pressure whatsoever, I might add!
The delivery was on time, and that also went very smoothly. It was an over all pleasant experience! $ well spent!
August 20, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Victor,
Thank you for sharing your wonderful experience! We're thrilled to hear that your journey, from online research to visiting our store, led to such a positive outcome. It's fantastic that our team member provided helpful, no-pressure assistance, and that your delivery was smooth and on time. We truly appreciate your business!
CAS
Bad customer service, frustrating experience
Really disappointed in the customer service with CAS. Paid $2K for a new dishwasher + installation. Unit arrived dented and the install guy said it was bad enough to eventually damage the seals. Their return process is "fill out the form and we'll get back to you in 2-3 business days", no timeline from there. The sales guy could not have cared less. "It happens all the time, you're not special". He did mention that they had only one left in the warehouse, but wouldn't put a hold on it despite knowing mine is coming back. Cool. Buy elsewhere.
August 23, 2026
Unprompted review
Reply from Canadian Appliance Source - Vancouver
Dear Erin Nichol,
Thank you for your feedback. We are sorry to hear that your dishwasher arrived damaged.
According to our records, your return has been approved and a replacement dishwasher is scheduled for delivery on Wednesday, August 26th.
Please note that your request was processed and approved in less than 24 hours.
Sincerely,
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Glaesser,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our sales support, professional delivery, and great pricing. We truly appreciate your business.
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Barb,
Thank you for choosing CAS! We’re delighted to hear you had a seamless experience. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind and recommend us to your family and friends!
CAS
Great experience at Canadian Appliances Source- Main Street -Vancouver
I had a great experience at Canadian Appliance Source. Nader Haghdan was extremely knowledgeable, helpful, and patient throughout the whole process. He took the time to understand my kitchen design, my needs, and my budget, and helped me find the appliances that were the best fit without compromising on quality.
I really appreciated that I never felt pressured to spend more than I planned. Nader gave me practical advice, explained the different options clearly, and made the whole shopping experience easy and stress-free.
I’m very happy with my purchases and truly grateful for his help. I would definitely recommend Nader to anyone looking for appliances and excellent customer service. Thank you, Nader!
The delivery service was excellent as well. Everything arrived on time as scheduled, and all the boxes were delivered in perfect condition with no damage. The entire experience, from choosing the appliances to the final delivery, was smooth and professional. I’m very happy with my purchase and would definitely recommend Canadian Appliance Source and Nader to others.
August 6, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Georgeta,
Thank you for choosing CAS and for your detailed review! We truly appreciate your business and are delighted that Nader could make your experience smooth and stress-free. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
Nick was great
Nick was great - listened to us, sourced exactly what we needed and followed up. Would recommend .
August 13, 2026
Reply from Canadian Appliance Source - Vancouver
Hi,
We are so pleased to hear that our team member listened to your needs, sourced exactly what you were looking for, and followed up diligently. We truly appreciate your recommendation!
CAS
Happy repeat customer
I emailed Nick with what I was looking for in a new fridge and he found it quickly and within my budget. Delivery was quick and easy.
This is the second major appliance I’ve bought from CAS and I’ll happily come back when I need my next appliance.
August 12, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Rachel,
Thank you for your wonderful review! We're so glad to hear our team helped you find the perfect fridge quickly and within your budget. We truly appreciate your continued business and look forward to serving you again.
CAS
Good service
Good service. The only drawback was that I got a fridge without seeing the actual item and then found out later that the shelves were less than my old one which caused a storage crisis for me.
August 9, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Annalisa,
Thank you for choosing Canadian Appliance Source and for sharing your feedback. We truly appreciate your business and are glad you received good service. We look forward to serving you again and hope you’ll recommend CAS to your family and friends!
CAS
Great and helpful services
Great and helpful services, thanks Nick Ching, excellent experience 💯👏👏
August 8, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Ruby,
We're delighted to hear that you had an excellent experience with our great and helpful services. We truly appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Senor,
We're so glad to hear that you found our team helpful, efficient, and knowledgeable, and that you appreciated our competitive offerings. Your positive feedback is truly valued!
CAS
Tony was very helpful and everything…
Tony was very helpful and everything went as planned.
August 6, 2026
Reply from Canadian Appliance Source - Vancouver
Hi John,
We are so pleased to hear that Tony was very helpful and that everything went smoothly as planned. Thank you for your kind feedback!
CAS
Recommended from a repeat customer
This is the second time I've been to CAS for a large appliance, and I've only had great experiences. They are so helpful to organise delivery, haul away and install and both the employees in store and the installers are very polite and friendly. I would recommend shopping here to support a Canadian business!
July 30, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Charlotte,
Thank you for your wonderful review! We're so glad to hear that your second experience with us for a large appliance was just as great as the first. We truly appreciate your kind words about our helpful delivery, haul-away, and installation services, as well as the politeness of our in-store employees and installers. We're honoured by your recommendation and appreciate you choosing to support a Canadian business!
CAS
Suraj was excellent
Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after sale especially good. We were very satisfied and will definitely look to CAS to provide our next appliance.
August 5, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Mark,
We are absolutely delighted to hear about your excellent experience with us! It's wonderful to know that our service, pricing, and the comprehensive package, including delivery, old appliance removal, installation, and packing removal, exceeded your expectations. We truly appreciate your kind words about the follow-up after the sale. We look forward to assisting you with your next appliance purchase.
CAS
Great people best price
August 5, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Tabassum,
Thank you for your wonderful feedback! We are so happy to hear that our team and pricing met your expectations. We truly appreciate your support and look forward to assisting you again.
CAS
We were so lucky to meet Nick whow was…
We were so lucky to meet Nick who was absolutely professional and helpful, and gave us an amazing purchase experience! The best sales rep I have ever met! Thank you so much, Nick!
August 2, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Michael,
Thank you for your wonderful feedback! We're so pleased to hear that Nick provided such a professional and helpful experience, making your purchase amazing. We truly appreciate your business and kind words.
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Danny,
We're so glad to hear that your buying and delivery experience was easy and seamless. We truly appreciate your business and look forward to serving you again!
CAS
The company is very knowledgeable and…
The company is very knowledgeable and helpful. Delivery service was on time and stated clearly.
Very pleased with my service by the employees.
July 28, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Diane,
Thank you for your wonderful review! We're so pleased to hear that our team was knowledgeable and helpful, and that your delivery was on time and clearly communicated. We truly appreciate your business and look forward to serving you again.
CAS
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