Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... See more
Company replied
After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... See more
Company replied
Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after s... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was great
Everything was great. The salesperson Nick Ching could not have been more helpful and kept in touch throughout. The delivery people were also excellent.
May 15, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Christina,
Thank you for choosing CAS! We’re glad to hear Nick Ching provided great support throughout your purchase and that our delivery team delivered excellent service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Price of appliance was good
Price of appliance was good
Service delivery was good
Would recommend CAS
May 7, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Albino,
We appreciate your feedback. We are glad our service was quick and efficient.
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Dorothy,
We're happy to hear that you received fast, efficient service and that we had the product you wanted. Thank you for your positive feedback!
CAS
Great service
April 29, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Sean,
Thank you for your feedback! We’re glad to hear you had a great service experience with us.
We truly appreciate your business and look forward to serving you again in the future. If you know anyone else in need of appliances, we’d be grateful if you’d recommend CAS to your family and friends.
Thanks again for choosing CAS!
CAS
Delivery by Jonas - no fuss and quick.
Order was placed with Nader. Message received after 10pm that delivery will be 22Apr2026. Received another message that the delivery is between 2-4 pm. Jonas ,the delivery guy was very experienced. Delivery and hookup was swift and no fuss. 1,2,3 done.
April 22, 2026
Best experience so far
Best experience so far. Not only the sales rep is helpful in language need ( Mandarin) for my parents, but also the installation team are super professional with all in once service. Will consider to buy products with CAS instead of Costco.
April 19, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Yu,
Thank you for your wonderful feedback—we truly appreciate your business with CAS. We’re especially glad to hear that our sales representative was able to support your parents in Mandarin and make the experience more comfortable and accessible for them.
It’s also great to know the installation team provided a professional, all-in-one service that met your expectations. We’ll be sure to share your kind words with both teams.
Thank you again for choosing CAS and for considering us for future purchases. We look forward to serving you again, and we’d be grateful if you shared your experience with your family and friends!
CAS
Ordered a new washer/dryer pair on…
Ordered a new washer/dryer pair on Friday morning and they were installed and operational the next day by 1:00 pm. Excellent service.
April 26, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Steven,
Thank you for the fantastic review! We’re so glad to hear your new washer and dryer were delivered and up and running so quickly—that’s the kind of efficient service we strive for. We truly appreciate your business and look forward to helping you again in the future. If you have family or friends in need, we’d be grateful if you shared your experience with them!
CAS
Happy with Canadian Appliance Source
First, the salesperson Nick Ching, his service is excellent in products presentation, patient and good arrangements. The delivery crews are also great in time schedule, system notification and efficiency. It was a pleasure experience to purchase with this company.
April 22, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Stan
It is wonderful to know that you found our product guidance helpful and the scheduling process seamless. We truly appreciate your business.
We look forward to working with you again soon.
Warmly,
CAS
Reply from Canadian Appliance Source - Vancouver
Hello Russ
We are glad to hear that both our service and our delivery team provided a great experience for you.
We look forward to working with you again.
Many thanks,
CAS
Reply from Canadian Appliance Source - Vancouver
Hello Eric
Providing a great experience from the initial visit through to the delivery is always our goal, and we are happy we met that mark for you.
We look forward to welcoming you back to our location.
Kind regards,
CAS
Suraj helped us look up on Consumer…
Suraj helped us look up on Consumer Report a reliable brand/model for a new refrigerator.
Delivery was available in a couple days. Movers were quick and professional.
April 21, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Az
Providing reliable research and quick, professional delivery is exactly what we aim for. We are glad we could help you find a refrigerator that fits your needs.
We look forward to welcoming you back.
All the best,
CAS
Friendly and warm professional service.
April 12, 2026
Reply from Canadian Appliance Source - Vancouver
Hi David,
We appreciate you sharing your experience with us. We are so glad you found our service professional, friendly, and warm. Thank you!
CAS
Your team effort
Your team effort , from your seller to your delivery guys , they are all professional. I really had one of the best experiance with your team and I am very satisfied. I wish I could give some tip to your delivery guys, but I couldn't sadly. If I was you ,I support them in many ways because they are very hard worker.
April 18, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Howard,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our entire team—from sales through to delivery. Providing professional and seamless service is what we strive for, so it’s wonderful to know we met your expectations.
We especially appreciate your recognition of our delivery team—their hard work and dedication truly make a difference, and we’ll be sure to pass along your thoughtful comments to them.
Thank you again for your business and for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
A washer dryer with a happy ending
We went in on late Friday evening, ordered our washer dryer and had it by Monday, nicely installed. What more can I ask for. The salesperson was helpful and polite.
April 14, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Lorne,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad to hear your washer and dryer were ordered and installed so quickly, and that everything went smoothly from Friday evening to Monday.
It’s great to know our salesperson was helpful and polite throughout your visit. We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Top notch service
Top notch service. Salesman Nader was very professional. Not only was he able to answer all my question, he also asked important questions to ensure I was buying the right product for my needs and capabilities. I bought the Samsung 6.1 cu ft washer/dryer combo about a week ago. They delivered and installed it the following business day. The machine works wonders and is far superior to the coin laundry we have access to. Would take my business to them again and recommend to others.
April 14, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Kyle,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad to hear Nader provided professional and thoughtful guidance, making sure you found the right washer/dryer combo for your needs.
It’s great to know the delivery and installation were completed the next business day quickly, and that your new Samsung unit is working so well for you. We’ll be sure to pass your kind words along to Nader and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support and recommendation!
CAS
Great experience.
Seamless online purchase with a knowledgeable, personable salesperson (Nader). Bought, delivered and installed in two days. Couldn’t be happier.
April 3, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Patricia,
We are thrilled that Nader and the installation team could provide such a seamless and knowledgeable experience for your online purchase. We look forward to seeing you at our Vancouver location in the future.
Sincerely,
CAS
No stress hassle free
From walking in the sales room, getting immediate assistance, having a knowledgeable sales person, choosing the right washer and dryer to fit my small condo size space, and having it delivered, installed, and the old ones uninstalled and hauled away was flawless. I appreciated the good communication and efficiency of the entire process.
April 5, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Abby,
It is wonderful to hear that every step of the process—from the initial selection to the final installation in your condo—was handled with such efficiency and care. We look forward to working with you again down the road.
Kindest regards,
CAS
Poor service. Poor quality. Slow response time.
Easily one of the WORST experiences I've ever had with a company.
[TLDR: Bought new washer/dryer from CAS. It didn't work. CAS refused to replace it or refund it. We were forced to wait more than a month for a repair person to come from manufacturer and fix the new machine.]
Our old machine broke and we needed a replacement quickly, so we purchased a new set that included installation. The delivery team unpacked the units but refused to connect the machine to the drain, even though this simply involved placing the drain hose into a drain about a foot away. They also left without running the machine or performing any kind of test.
After finishing the setup ourselves, we ran a load and the machine immediately started leaking everywhere.
I reported the issue right away and was directed to submit a report online. After multiple back-and-forth emails with technical support, I was told the company would not replace the defective unit and that I needed to contact the manufacturer (GE) to arrange a repair.
So, instead of CAS easily replacing the machine with something else in their inventory, they've moved responsibility to GE.
Update 1: Bought machine March 20. It's now April 7. The repair technician will take 10 days to come to my house. They offered to come fix the machine earlier if I paid them $50 for a "priority" service.
Update 2: It's now April 22nd, a month from when we bought from CAS. And we still don't have a working washer/dryer. We are still waiting for someone to come and fix the brand new machine.
March 28, 2026
Reply from Canadian Appliance Source - Vancouver
Dear Waylon Snedker,
Thank you for sharing your feedback with us.
We regret to hear about the issues you are experiencing with your GE washer.
Please understand that CAS does not manufacture the appliances we sell.
As the manufacturer holds the warranty, all functional issues are their responsibility.
A ticket has been sent to GE, and our team is currently monitoring its status.
Our team will provide you with updates as they become available.
Sincerely,
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.