Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... See more
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Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... See more
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After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... See more
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Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after s... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.5
Excellent
1K reviews
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The salesperson was helpful over the…
The salesperson was helpful over the phone. The delivery guys handled the delivery well. The only thing I wish was that the kind of models I was looking at were available in the showroom instead of having to choose through an online photo and description.
March 17, 2026
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Great price, great products and service
I did a lot of research before buying a dishwasher, and found Canadian Appliance Source had the best variety and prices. Just got my dishwasher delivered -- was given a three hour delivery window, but the team arrived 15 minutes early, so no waiting around! Big thanks, Anmol! And shout out to Yudish at CAS for his great customer service!
March 29, 2026
Unprompted review
Reply from Canadian Appliance Source - Vancouver
Hi Erica,
Thank you so much for your detailed review! We’re thrilled to hear that your research led you to CAS and that you found the right dishwasher with us at a great price. It’s wonderful to know the delivery exceeded expectations with an early arrival—no waiting is always a win!
We’ll be sure to pass along your kind words to Anmol and Yudish—they’ll really appreciate the recognition for their service.
We truly value your business and thank you for choosing CAS. We look forward to assisting you again in the future, and we’d love for you to recommend us to your family and friends!
CAS
friendly salesperson
March 15, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Ranislav,
Thank you for your review! We’re glad to hear you had a positive experience with our friendly team—providing welcoming and helpful service is something we take pride in.
We truly appreciate your business and thank you for choosing CAS. We look forward to seeing you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Snooka,
We're glad you valued our honesty and service approach. Thank you for your feedback!
CAS
Great service overall
March 17, 2026
Reply from Canadian Appliance Source - Vancouver
Hi,
Thank you for your kind words! We’re delighted to hear you had a great experience with our team—providing excellent service is always our goal.
We truly appreciate your business and thank you for choosing CAS. We look forward to welcoming you back again soon, and please feel free to recommend us to your family and friends!
CAS
Friendly customer service
Friendly customer service, not too salesy or pushy. Great delivery and removal service. We didn't have to do anything (including drain the washer). They were very careful when removing and installing our appliances.
March 16, 2026
Reply from Canadian Appliance Source - Vancouver
Helllo,
We’re so glad to hear you had a comfortable and pressure-free experience with our team. It’s great to know the delivery and installation were handled with care and made things easy for you from start to finish.
Thank you for choosing us—we look forward to helping you again or welcoming you back in-store anytime.
Cheers,
CAS
Great overall product and service
Great overall product and service. Delivery was a little bit shaky as there was one young fellow tasked to do the job of probably 3 people. Had to do the unboxing and packaging disposal myself despite the white glove service that was included, however not a big issue. Have a few missing parts and the showroom can’t help directly but has contacted the manufacturer for more information and to assist. Still waiting to hear back. But still overall a great experience and I’m happy with what I got from this business.
March 16, 2026
We purchased all of our appliances from…
We purchased all of our appliances from Canadian Appliance Source. We were initially just browsing, but thanks to Nader Haghdan’s great and professional service, we decided to proceed with ordering more than 17 items. We are truly grateful for all of his support and assistance.
March 18, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Fariba,
We’re thrilled Nader could provide such outstanding support and make your shopping experience so seamless! We look forward to helping you with any future needs.
Best wishes,
CAS
I always find the appliance I need
I always find the appliance I need, and get them fast.
March 10, 2026
Reply from Canadian Appliance Source - Vancouver
Hello Martin,
We’re happy to hear you consistently find what you need and enjoy quick service. It’s always a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Cheers,
CAS
Delivery and service beyond our…
Delivery and service beyond our expectation, job well done. Nothing but the best.
March 17, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Nada,
Thank you for your wonderful feedback! We’re thrilled to hear that our delivery and service exceeded your expectations and that everything was done to your satisfaction.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Vancouver
Hello Jonathan
I’m glad to hear everything was handled efficiently and that you felt well supported with clear information and competitive options. That kind of experience is exactly what we aim for.
We look forward to working with you again or welcoming you back in the future.
All the best,
CAS
Will be buying all my appliances from here from now on.
Fast friendly service and better prices than the big box stores.
March 12, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Thomas,
Thank you for your great review! We’re glad to hear that you enjoyed the fast, friendly service and found our prices better than the big box stores.
We truly appreciate your business with CAS and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Like that it was a quick process to…
Like that it was a quick process to order.
Disliked the volume of emails during the ordering process. 1 for payment, 2 for confirmation of payment, 3 for delivery, 4 for delivery confirmation, 5 warrantee info, 6 shipping notification, etc.....
March 5, 2026
Terrible
The fridge was delivered with a dented door which CAS is replacing.I also noticed a small dent on freezer door which Ihave yet to deal with them on Then the water line was not hooked up properly resulting in water running under the wood floors which now need to be replaced. CAS sales were good but the delivery team was terrible.
March 13, 2026
Reply from Canadian Appliance Source - Vancouver
Dear Bob Bodden,
Thank you for your feedback. We sincerely apologize that your appliance arrived with a damaged door.
While we strive to deliver all appliances in perfect condition, defects can occasionally occur.
Our records indicate that at the time of delivery, you agreed to keep the refrigerator pending a door replacement.
Our Aftersales Team is currently in direct contact with you regarding the damaged door and the issue with the water line to ensure these matters are resolved.
Sincerely,
CAS
Worst delivery experience
The sales representative, Nader did an excellent job- very professional and knowledgeable.However we have a very poor experience with the delivery time. The scheduled window was 2:30-5:30pm arrive 8pm without properly informing us that they will be late and they kept giving us inaccurate updates about their arrival time.
March 7, 2026
Reply from Canadian Appliance Source - Vancouver
Dear Marconi Clenad,
Thank you for sharing your feedback.
We are happy to hear that Nader provided excellent service, though we regret to learn that your delivery experience was not adequate.
While we provide a three-hour time window one day prior to delivery, delays can occasionally occur on the day of delivery due to factors beyond our control.
Please be assured that we have passed your feedback along to our management team for further review.
Sincerely,
CAS
Reply from Canadian Appliance Source - Vancouver
Hi David,
Thank you for your review! We’re glad to hear that your delivery was smooth and professional.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your positive experience with family and friends!
CAS
It was a pretty simple process
It was a pretty simple process, I knew from researching on line what I wanted, Nick responded quickly and located an available unit which was delivered on time, two days after making the initial request.
March 8, 2026
Reply from Canadian Appliance Source - Vancouver
Hi,
Thank you for your review! We're glad to hear that Nick was able to quickly locate the unit you wanted and that your delivery arrived on time, just two days after your request.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances!
CAS
Tony Emamyar was great at helping us…
Tony Emamyar was great at helping us decide on appliances that fit our needs. Delivery was on time and efficient. Unfortunately, drivers choose to remove the laundry closet doors and then weren't able to replace them so they now sit on my floor waiting for a repair person to help.
March 7, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Karen,
Thank you for your feedback! We're glad to hear that Tony Emamyar provided helpful guidance in choosing appliances and that your delivery was on time and efficient. We apologize for the issue with your laundry closet doors and appreciate your patience as a repair person addresses it.
We truly value your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Isabel,
Thank you for your enthusiastic feedback! We're thrilled to hear that everything went well and that our salesman made such a positive impression. Providing helpful and knowledgeable service is exactly what we aim for.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Love the new fridge (so far!). The free delivery and pick up
I am enjoying my new fridge (so far!). The delivery and pick up process by the delivery crew was quick and professional. Thanks! Ron
March 3, 2026
Reply from Canadian Appliance Source - Vancouver
Hi Ron,
Thank you for your kind feedback, Ron! We're pleased that your new fridge is meeting your needs and that our delivery crew made the process smooth and professional. Providing a seamless experience is always our goal.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
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