Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
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This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
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Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
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We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installa... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.6
Excellent
2K reviews
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Was late and unable to put it in the…
Was late and unable to put it in the house so agreed to the garage
February 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the delivery men were exceptional
March 10, 2026
Reply from Canadian Appliance Source - Vaughan
Hello Bella,
We’re delighted to hear that our delivery team provided exceptional service and made your experience a positive one.
We truly appreciate your purchase and hope to welcome you back again soon.
Kind regards,
CAS
Reply from Canadian Appliance Source - Vaughan
Hi,
Thank you for your kind words! We’re delighted to hear that your experience with CAS was easy and smooth. Your satisfaction is very important to us, and we truly appreciate your business. We look forward to serving you again and would be happy to assist your family and friends as well.
CAS
The staff was very polite and…
The staff was very polite and professional.
The lady who loaded the dishwasher in my van was incredible.
She just picked it up and loaded me up. She should be called Superwoma!
March 5, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Greg,
We really appreciate your kind words! It’s fantastic to hear that our staff made such a positive impression and that the delivery team member went above and beyond to help with your dishwasher. Thank you for choosing CAS—we look forward to assisting you again in the future and helping your family and friends, too.
CAS
Excellent Service from start to finish
The delivery drivers were awesome! Great job and the sales person was very helpful. Will definitely recommend CAS to friends and family.
March 5, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Angela,
Thank you for taking the time to share your experience! We’re delighted to hear that our delivery drivers and sales team provided such great service. Your recommendation means a great deal to us. We truly appreciate you choosing CAS and look forward to helping you again in the future, as well as assisting your friends and family.
CAS
Unexpectedly having to purchase a…
Unexpectedly having to purchase a washing machine was a seamless process from beginning to end, from the purchase with Sujat, to the delivery and installation with Kevin. It could not have been smoother or easier. Thank you Canadian Appliances!
March 4, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Dorian,
Thank you for your wonderful review! We're thrilled to hear that your unexpected washing machine purchase went so smoothly from start to finish. It's great to know that Sujat made the purchase easy and that Kevin ensured the delivery and installation were seamless.
We truly appreciate your business and thank you for choosing Canadian Appliance Source. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Very happy with the knowledge and…
Very happy with the knowledge and professionalism of the agent that l dealt with
March 4, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Antonieta,
Thank you for sharing your experience! We're glad to hear that our agent demonstrated both professionalism and expertise. Providing knowledgeable support is something we always strive for to ensure our customers feel confident with their purchase.
We appreciate your support and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you share your experience with family and friends.
CAS
Good customer service and easy transaction
We ended up at the Vaughan location because we wanted to pick up a dishwasher the same day. We knew the 2 models we wanted to compare and the showroom in Vaughan had both, plus that's the location to pick up from. Our salesperson, Rajesh, was very polite and helpful. Given we already knew what we wanted, he only had to answer a couple of questions. The sale itself went quickly. Their prices were comparable, if not slightly better, than other places. This is the second purchase we've made from Canadian Appliance Source and would recommend them.
March 4, 2026
Quick and easy
This experience was great because there was a showroom to view the products and we could get the appliance delivered the next day. The showroom was extensive, the salesman wasn’t pushy and the delivery was quick. The delivery guys were on time, personable and they removed the old and installed the new appliance. Would recommend this company.
March 3, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Stephanie,
Thank you for your kind feedback! We're very pleased that your visit to our showroom and next-day delivery exceeded your expectations. Knowing that our salesperson offered a stress-free experience and that our delivery team was timely, personable, and handled both removal and installation smoothly makes us proud.
We truly appreciate your business and continued trust in CAS. We look forward to helping you again in the future, and we’d be grateful if you recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Anthony,
Thank you for taking the time to leave a review! We're glad to hear that your experience with both our sales team and delivery team was excellent. Providing helpful, efficient service is always a priority for us.
We appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Great service all in all
Great service all in all
only other comment would be that the particular appliance i needed had virtually only 1 choice
March 2, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Angelo,
Thank you for sharing your thoughts! We're happy to hear that your experience with CAS was good overall. We recognize that occasionally, certain appliances have limited choices, and we appreciate your patience with that.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Daniel,
Thank you for your feedback! We're thrilled to hear that our delivery team was helpful and patient. Providing friendly, professional, and stress-free service is always our priority.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
The service was great
The service was great, the delivery guys were great. My machine is working well.
Thanks
March 1, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Louise,
Thank you for your kind feedback! We’re delighted that our service and delivery team met your expectations and that your machine is working as it should. CAS values your business and looks forward to serving you again in the future, and we’d be happy if you shared your experience with friends and family!
CAS
Best appliance selection, price, service and delivery!
We found the applinces we wanted and were assisted by very freindly staff in confirming our appliance models and features. The applances were in stock and delivered within 2 days. They beat any competetors pricing. Would definately reccomend them for any appliance purchase.
February 28, 2026
Reply from Canadian Appliance Source - Vaughan
Hi R C,
We’re so glad to hear that your appliance purchase was smooth and enjoyable! Our goal is always to provide helpful, friendly guidance, competitive pricing, and fast delivery. Thank you for trusting CAS—we look forward to serving you again, and we’d be grateful if you recommended us to friends and family.
CAS
Thanks to your representative Adib…
Thanks to your representative Adib Narang, for being patient and so helpful in making the upright freezer purchase so easy, and comfortable for us.
Thank you for the polite, efficient and clean delivery personnel. The complete experience a pleasure, we will definitely share this experience, and look forward to the next time we ae in need of appliances
Jerry Couture, Inv# W3861288, Feb 27/26
February 27, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jerry,
Thank you for sharing your positive experience! It’s fantastic that Adib Narang provided patient and helpful guidance and that your delivery went seamlessly. At CAS, we strive to make every appliance purchase as effortless and enjoyable as possible. We truly value your business and look forward to assisting you in the future, and we’d be thrilled if you shared your experience with friends and family!
CAS
Gurmehar provided excellent customer…
Gurmehar provided excellent customer service. He gave us the space to browse and then stepped in at the appropriate time to help, all the time letting us know he was available. He listened to my need, my budget and made appropriate recommendations. He explained fully the warranty rules, the delivery info and my option to cancel order within a specific time frame. His help started a wonderful journey. Delivery crew was also amazing. They kept me informed, arrived on time and was careful in removing the old fridge and bringing in the new one. I will definitely return for future purchase based in my experience this time.
February 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Corine,
Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that Gurmehar provided attentive, knowledgeable, and considerate service, giving you space while being ready to assist when needed. It’s wonderful to know that he explained all the details about warranty, delivery, and order options, and that the delivery crew handled your fridge carefully and professionally. CAS truly appreciates your business and looks forward to assisting you with any future appliance needs. We’d be delighted if you shared your experience with family and friends!
CAS
Very fast and efficient in getting me…
Very fast and efficient in getting me the proper information that I needed.
September 4, 2025
Unprompted review
Buyer Beware!!
As a repeat customer I am disgusted how I have been treated.
My order number was T3424495, the delivery was sloppy, I had to stabilize the refrigerator after the delivery guys left.
After I removed the tape and styrofoam I discovered that there was a defective shelf which caused the left crisper to not fit properly. I contacted “Treshna” and that is when the runaround started.
Prices are competitive, but your customer service is abysmal. No direct extensions, rude customer support.
I have never been told that: “there is no supervisor that you can talk to.”
When I explained that I have a malignant brain tumour and to be patient with me, I was told that there was nothing more than they could do. This company is not worth the hassle, and your “After Sales” department is a joke. Everyone that works in that department needs to be trained in customer service and communication.
I would think twice before buying from them, there are other companies that value their clients and treat them with dignity!
April 22, 2025
Unprompted review
Reply from Canadian Appliance Source - Vaughan
Dear Richard Miller,
Thank you for contacting us with your concerns.
We regret to learn of the issue you are experiencing with your GE refrigerator, which we understand was delivered on April 10th.
Please be assured that Canadian Appliance Source receives all products directly from the manufacturer in their original packaging and does not sell refurbished appliances.
As such, we have no way of knowing if there is an issue with an appliance. To address this, all our products are equipped with a minimum one-year manufacturer’s warranty.
We see that our After Sales Team have been in contact with you regarding the shelf issue, which was reported to GE on April 11th.
Following their request, a video was submitted for review on April 15th. GE's technical support team reviewed the shared video and advised that the drawer was functioning normally, suggesting a recheck of the shelf's placement.
This information was relayed to you via email.
Upon being informed that the issue persisted, the matter was escalated with the manufacturer, and a service call with a certified GE technician has been scheduled for April 29th, 2025, under reference number 9414298020.
Our team has diligently worked on your file to resolve this matter.
Should you have any further questions, please do not hesitate to contact us.
Thank you for your patience,
CAS
Paz at customer service Appliance Center
Paz, was an amazing customer service agent. He took my call, was very clear about the process and explained very well what was to be expected. Within just a few minutes, he had asked several questions, verified my I formation and co firmed that I had recieved an email with all the details. Paz was extremely polite and courteous. Thank you Paz!!
March 12, 2025
Unprompted review
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