all went good just missing my appliance guide, did not get it, a mail out would be appreciated Thanks
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The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards. The 2 delivery drivers were also very courteous and placed the equipment as instructed w... See more
Company replied
Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
Company replied
I am so pleased by services being provided by CAS and RAJAYSUR YUDISH has been so helpful with our delivery services. Also not to forget our sales person Adib from vaughan had been amazing. Tha... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.5
Excellent
2K reviews
Asks customers to review
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Very bad experience I would never buy…
Very bad experience I would never buy from this again. I will tell every family that you guys are the worst customer service ever you made a flood in my house when you took my existing washer and dryer out of my house and you guys are not taking any responsibility for this as I have videos and pictures.
July 5, 2026
all great, just missing operations guide for my appliance
all went good just missing my appliance guide, did not get it, a mail out would be appreciated Thanks
July 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The salesperson was very professional
The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards.
The 2 delivery drivers were also very courteous and placed the equipment as instructed without any issues.
thank you.
June 20, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Victor,
Thank you for your kind review and for choosing CAS! We're pleased to hear our salesperson kept you well informed and followed up, and that our delivery team provided courteous and careful service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Rajesh provider great sales support
Rajesh provider great sales support, the online process was easy and delivery was smooth.
June 27, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Lorri,
Thank you for your kind review and for choosing CAS! We're glad to hear Rajesh provided great sales support and that your online purchase and delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
We had a wonderful experience
We had a wonderful experience, will be ordering more in the next couple weeks.
Thank you again.
June 19, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Angela,
Thank you for your kind review and for choosing CAS! We're delighted to hear you had a wonderful experience. We truly appreciate your business and look forward to helping you again in the coming weeks. Thank you for thinking of CAS, and please feel free to recommend us to your family and friends!
CAS
A place with expertise and a great…
A place with expertise and a great selection. We trust it with all our major appliances purchases.
June 24, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Elena,
Thank you for your kind review and for choosing CAS! We're glad to hear you value our expertise and selection, and we truly appreciate your trust in us for your major appliance purchases. We look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Quick easy helpful and efficient.Thanks
June 25, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Wilhemina,
Thank you for your kind words! We’re glad your experience was quick, easy, helpful, and efficient. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
I ordered an induction cooktop and the…
I ordered an induction cooktop and the entire process was extremely easy, well organized and very efficient. I got an excellent price on an open box unit which was in perfect condition. I appreciated the free delivery to Niagara-on-the-Lake.
June 19, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Penny,
Thank you for your kind review! We're so glad to hear the process was easy and efficient, and that you were happy with the condition and value of your open box induction cooktop. We truly appreciate your business and are glad the delivery to Niagara-on-the-Lake worked out smoothly. Thank you for choosing CAS—we look forward to serving you again in the future. Please keep us in mind, and feel free to recommend us to your family and friends!
CAS
Excellent sales service
Excellent sales service, delivery date and set up instructions. Delivery personnel efficient, kind and polite. I have recommended your company to friends who also have northern locations. Very well done.
June 18, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jo,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear you were pleased with the sales service, delivery experience, and support from our team. It's especially rewarding to know you've already recommended us to friends—we truly appreciate your trust and support. We look forward to serving you again in the future, and thank you for helping spread the word about CAS!
CAS
Happy with our purchase so far
Happy with our purchase so far. Delivery was quick and professional. Old appliance removal and installation of the new refrigerator was smooth.
June 14, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Dylan,
Thank you for choosing CAS and for your kind review! We're pleased to hear you're happy with your purchase and that the delivery, installation, and old appliance removal all went smoothly. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
I am so pleased by services provided by CAS
I am so pleased by services being provided by CAS and RAJAYSUR YUDISH has been so helpful with our delivery services.
Also not to forget our sales person Adib from vaughan had been amazing.
Thank you for the best services.
June 17, 2026
Unprompted review
Reply from Canadian Appliance Source - Vaughan
Hi Sahar,
Thank you for your wonderful feedback! We're delighted to hear that Rajaysur provided excellent delivery service and that Adib made your purchasing experience a great one. We truly appreciate your business and look forward to serving you again. If you know any family or friends shopping for appliances, we'd be honoured if you recommended CAS to them.
CAS
Great prices - and service to match.
Great pricing and service. Very transparent with what to expect in regards to my delivery. Prompt responses to emails and inquiries. Couldn’t ask for anything more.
June 5, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Al,
Thank you for your kind words and for choosing CAS! We're thrilled to hear that you appreciated our pricing, service, and clear communication throughout the delivery process. We truly value your business and look forward to helping you again in the future. If family or friends are in the market for appliances, we'd be grateful if you recommended CAS to them!
CAS
Great service
Best price and service including quick delivery turnaround and installation.
June 12, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Daniela,
We are delighted you had a positive experience with our pricing, service, delivery, and installation. Thank you for your kind words!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Farah,
Thank you for your kind review! We're happy to hear you received helpful service and good advice from our team. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Amazing experience
Amazing experience!
Our old fridge broke and we were urgently looking for a new one. CAS has big variety of new and used fridges for very good prices! The most impressive part - they managed to deliver the new fridge the same day!
Well done!
June 6, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Igor,
Thank you for choosing CAS! We're glad we could help quickly when you needed a new fridge and that our same-day delivery made a difference. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Highly recommend
Bought our new Whirlpool refrigerator on a Saturday and it arrived, as scheduled, on Monday. The purchase experience was quick, easy, and priced below competitors. The delivery was friendly and efficient with removal of the old refrigerator included. Would highly recommend Canadian Appliance Source to family and friends.
May 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Laurie,
Thank you for the fantastic review! We're delighted to hear that your refrigerator purchase was quick, easy, and competitively priced, and that the delivery experience met your expectations. We truly appreciate your business with CAS and your recommendation to family and friends. We look forward to serving you again for your future appliance needs!
CAS
Sales and delivery team was excellent
Sales and delivery team was excellent. Well explained and patient purchase process. Delivered on time with well knowledge delivery team which were super careful and considerate
May 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jennifer,
Thank you for your kind review! We're glad to hear you had a smooth and patient purchase experience, and that both our sales and delivery teams took great care in explaining everything and handling your delivery on time and with care. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends!
CAS
Assisted by Ravi to make a good and…
Assisted by Ravi to make a good and informed decision for my appliance needs.
Delivery service was performed carefully without damage,and set up was perfect.
Repeat happy customer
Great experience
May 29, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Nino,
Thank you for choosing CAS and for your kind feedback! We're glad to hear Ravi helped you make an informed decision and that your delivery and setup were handled carefully and professionally. We truly appreciate your continued support as a repeat happy customer and look forward to serving you again. If your family and friends are looking for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Super easy transaction very fast and…
Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experiences with other vendors. Even with followe up still had problems. No issues with CAS. My next purchase will be the real test. Hopefully it goes as well.
May 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi,
Thank you for your thoughtful review and for choosing CAS! We're delighted to hear that your experience was fast, efficient, and hassle-free from start to finish. It's especially rewarding to know we were able to provide a smoother experience than you've had elsewhere. We truly appreciate your business and the trust you've placed in us. We look forward to serving you again on your next purchase and delivering the same great experience. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
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