Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
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See what reviewers are saying
This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
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Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
Company replied
We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installa... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.6
Excellent
2K reviews
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Great experience from shopping
Great experience from shopping, to buying, and to delivery.
August 23, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Stephen,
We're so pleased to hear that you had such a positive experience with us, from the moment of shopping and buying right through to delivery. Thank you for your wonderful feedback!
CAS
Great experience from start to finish
Mittal provided excellent customer service in the store.
The delivery/installation/removal crew were punctual, skilled and respectful.
August 21, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Albert,
Thank you for your wonderful review! We're so pleased to hear that our in-store team provided excellent customer service and that the delivery, installation, and removal crew were punctual, skilled, and respectful. We truly appreciate your business.
CAS
Good service
Salesman was very knowledgeable about various makes of refrigerators and made it easy to compare features, resulting in a quick and happy decision. Delivery was exactly as promised and the team was professional, polite and quick.
August 13, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Adelia,
Thank you for your wonderful review! We're so glad to hear that our salesman was knowledgeable and helped you make a quick and happy decision. We're also delighted that your delivery was exactly as promised and that our team was professional, polite, and quick. We truly appreciate your business.
CAS
Refrigerator buying experience
Model was in a show room, well presented to us. Delivery service was great and price was right.
August 20, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Leonid,
We are so pleased to hear that the model was well-presented in our showroom, that you found our delivery service great, and that the price was right. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Goldie,
We're so pleased to hear that you found our team helpful and that your order was delivered on time. Thank you for your positive feedback!
CAS
All the arrangements went smoothly
All the arrangements went smoothly
Thank you to Gulmaher the sales person for making it all possible
August 5, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Syed,
We are so pleased to hear that all the arrangements went smoothly and that our salesperson made it all possible. We truly appreciate your business!
CAS
I was very happy with the sales rep…
I was very happy with the sales rep Ruqava Ahmed. She was very helpful, professional and patient with me.
The delivery men were very good also. They kept the garbage out of the house, very nice and professional.
August 2, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Anna,
Thank you for choosing Canadian Appliance Source! We truly appreciate your business and are so glad to hear that Ruqava and our delivery team provided such helpful and professional service. We look forward to serving you again, and hope you’ll recommend CAS to your family and friends!
CAS
on time delivery and good pric
August 7, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Kishore,
We're so pleased to hear that your delivery arrived on time and that you found our pricing to be good. Thank you for sharing your positive feedback with us!
CAS
Purchased a new Frigidaire
Purchased a new Frigidaire, great price, quick delivery, and despite a minor delivery glitch with the water line, my wife and I are more than pleased.
July 31, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Manny,
Thank you for your wonderful review! We're thrilled to hear you're pleased with your new Frigidaire, the great price, and quick delivery. We appreciate your understanding regarding the minor delivery glitch. We truly appreciate your business and look forward to serving you again.
CAS
My first purchase from CAS
This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—they showed up almost exactly at the predicted time and handled everything smoothly. I’ll definitely recommend CAS to my friends.
July 28, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jingyuan,
Thank you for your wonderful review! We're thrilled to hear your first experience with CAS exceeded your expectations and that our team provided fast, clear, and helpful service. We're also glad the delivery went smoothly and met your expectations. We truly appreciate your business and look forward to serving you again. Thank you for recommending CAS to your friends—we truly appreciate your support!
CAS
Removing the old fridge
Removing the old fridge
Price
Shippers and installers were very experienced and worked very well as a team.
July 28, 2026
Perfect!
Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment and arranged a same-day delivery. The gentlemen delivered the fridge expertly exactly where it was supposed to be by 3:30 p.m. levelled perfectly. A perfect experience! Kudos all at CAS!!!
July 25, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Reinaldo,
Thank you for your fantastic review and for choosing CAS! We're delighted to hear that Adib Narang and our delivery team provided such a smooth and efficient experience from start to finish. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them!
CAS
Dealing with Harry in sales was great
July 19, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Gianni,
Thank you for your kind review and for choosing CAS! We're happy to hear Harry provided you with a great sales experience. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS!
CAS
Very pleased with the service and appliances I received…
I was very pleased with the service and knowledge I received from Harry. Harry understood my needs and supplied me with the appliances that would be beneficial for my family.
July 25, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Mary,
Thank you for your wonderful feedback and for choosing CAS! We're so glad Harry was able to help you find the right appliances for your family's needs. We truly appreciate your business and look forward to serving you again. If your family and friends are ever in the market for appliances, we hope you'll think of CAS!
CAS
Great service, lovely product, and reasonable prices
Great service in-store (we were helped by the manager!), quick delivery, beautiful product, reasonable prices, and skilled and efficient and highly personable delivery and installation crew.
July 13, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Elbahlul,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear you had a great experience with our in-store team through delivery and installation. We truly appreciate your business and kind words, and we look forward to serving you again. We’d also be grateful if you recommended CAS to your family and friends.
CAS
Great selection of top end appliances
Great selection of top end appliances. Knowledgeable and friendly staff. Fast delivery and best prices.
July 14, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Nancy,
Thank you for your great review and for choosing CAS! We're delighted to hear you enjoyed our selection, knowledgeable service, and fast delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Richard,
Thank you for your feedback and for choosing CAS! We’re glad to hear your experience went well. We truly appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.
CAS
Fast prompt service and delivery
Fast prompt service and delivery. Made whole transaction easy buying a new fridge.
July 7, 2026
Reply from Canadian Appliance Source - Vaughan
Hello Sandra
We are so grateful for your business and glad we could make your purchase easy. We look forward to serving you again on your next upgrade!
Have a wonderful day,
CAS
Very bad experience I would never buy…
Very bad experience I would never buy from this again. I will tell every family that you guys are the worst customer service ever you made a flood in my house when you took my existing washer and dryer out of my house and you guys are not taking any responsibility for this as I have videos and pictures.
July 5, 2026
Reply from Canadian Appliance Source - Vaughan
Dear Sarmad Ibrahim,
Thank you for sharing your feedback with us. We are sorry to hear about the issues caused after your installation.
Our After Sales and Claims departments are currently handling your file.
For any follow-ups regarding this matter, please contact them directly.
Sincerely,
CAS
Reply from Canadian Appliance Source - Vaughan
Hello Adriana
It is wonderful to hear that our team provided such exceptional care during your visit.
We look forward to working with you again in the future!
Warm regards,
CAS
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