Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
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This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
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Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
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We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installa... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.6
Excellent
2K reviews
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all great, just missing operations guide for my appliance
all went good just missing my appliance guide, did not get it, a mail out would be appreciated Thanks
July 4, 2026
Reply from Canadian Appliance Source - Vaughan
Hello Enzo,
We are pleased that everything went well with your transaction, and we will certainly look into getting that document sorted out for you.
We look forward to welcoming you back to our Vaughan location whenever you need us next!
Cheers,
CAS
The salesperson was very professional
The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards.
The 2 delivery drivers were also very courteous and placed the equipment as instructed without any issues.
thank you.
June 20, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Victor,
Thank you for your kind review and for choosing CAS! We're pleased to hear our salesperson kept you well informed and followed up, and that our delivery team provided courteous and careful service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Rajesh provider great sales support
Rajesh provider great sales support, the online process was easy and delivery was smooth.
June 27, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Lorri,
Thank you for your kind review and for choosing CAS! We're glad to hear Rajesh provided great sales support and that your online purchase and delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
A place with expertise and a great…
A place with expertise and a great selection. We trust it with all our major appliances purchases.
June 24, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Elena,
Thank you for your kind review and for choosing CAS! We're glad to hear you value our expertise and selection, and we truly appreciate your trust in us for your major appliance purchases. We look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Quick easy helpful and efficient.Thanks
June 25, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Wilhemina,
Thank you for your kind words! We’re glad your experience was quick, easy, helpful, and efficient. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
I ordered an induction cooktop and the…
I ordered an induction cooktop and the entire process was extremely easy, well organized and very efficient. I got an excellent price on an open box unit which was in perfect condition. I appreciated the free delivery to Niagara-on-the-Lake.
June 19, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Penny,
Thank you for your kind review! We're so glad to hear the process was easy and efficient, and that you were happy with the condition and value of your open box induction cooktop. We truly appreciate your business and are glad the delivery to Niagara-on-the-Lake worked out smoothly. Thank you for choosing CAS—we look forward to serving you again in the future. Please keep us in mind, and feel free to recommend us to your family and friends!
CAS
Excellent sales service
Excellent sales service, delivery date and set up instructions. Delivery personnel efficient, kind and polite. I have recommended your company to friends who also have northern locations. Very well done.
June 18, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jo,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear you were pleased with the sales service, delivery experience, and support from our team. It's especially rewarding to know you've already recommended us to friends—we truly appreciate your trust and support. We look forward to serving you again in the future, and thank you for helping spread the word about CAS!
CAS
Happy with our purchase so far
Happy with our purchase so far. Delivery was quick and professional. Old appliance removal and installation of the new refrigerator was smooth.
June 14, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Dylan,
Thank you for choosing CAS and for your kind review! We're pleased to hear you're happy with your purchase and that the delivery, installation, and old appliance removal all went smoothly. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
I am so pleased by services provided by CAS
I am so pleased by services being provided by CAS and RAJAYSUR YUDISH has been so helpful with our delivery services.
Also not to forget our sales person Adib from vaughan had been amazing.
Thank you for the best services.
June 17, 2026
Unprompted review
Reply from Canadian Appliance Source - Vaughan
Hi Sahar,
Thank you for your wonderful feedback! We're delighted to hear that Rajaysur provided excellent delivery service and that Adib made your purchasing experience a great one. We truly appreciate your business and look forward to serving you again. If you know any family or friends shopping for appliances, we'd be honoured if you recommended CAS to them.
CAS
Great prices - and service to match.
Great pricing and service. Very transparent with what to expect in regards to my delivery. Prompt responses to emails and inquiries. Couldn’t ask for anything more.
June 5, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Al,
Thank you for your kind words and for choosing CAS! We're thrilled to hear that you appreciated our pricing, service, and clear communication throughout the delivery process. We truly value your business and look forward to helping you again in the future. If family or friends are in the market for appliances, we'd be grateful if you recommended CAS to them!
CAS
Great service
Best price and service including quick delivery turnaround and installation.
June 12, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Daniela,
We are delighted you had a positive experience with our pricing, service, delivery, and installation. Thank you for your kind words!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Farah,
Thank you for your kind review! We're happy to hear you received helpful service and good advice from our team. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Amazing experience
Amazing experience!
Our old fridge broke and we were urgently looking for a new one. CAS has big variety of new and used fridges for very good prices! The most impressive part - they managed to deliver the new fridge the same day!
Well done!
June 6, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Igor,
Thank you for choosing CAS! We're glad we could help quickly when you needed a new fridge and that our same-day delivery made a difference. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Highly recommend
Bought our new Whirlpool refrigerator on a Saturday and it arrived, as scheduled, on Monday. The purchase experience was quick, easy, and priced below competitors. The delivery was friendly and efficient with removal of the old refrigerator included. Would highly recommend Canadian Appliance Source to family and friends.
May 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Laurie,
Thank you for the fantastic review! We're delighted to hear that your refrigerator purchase was quick, easy, and competitively priced, and that the delivery experience met your expectations. We truly appreciate your business with CAS and your recommendation to family and friends. We look forward to serving you again for your future appliance needs!
CAS
Sales and delivery team was excellent
Sales and delivery team was excellent. Well explained and patient purchase process. Delivered on time with well knowledge delivery team which were super careful and considerate
May 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jennifer,
Thank you for your kind review! We're glad to hear you had a smooth and patient purchase experience, and that both our sales and delivery teams took great care in explaining everything and handling your delivery on time and with care. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends!
CAS
Assisted by Ravi to make a good and…
Assisted by Ravi to make a good and informed decision for my appliance needs.
Delivery service was performed carefully without damage,and set up was perfect.
Repeat happy customer
Great experience
May 29, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Nino,
Thank you for choosing CAS and for your kind feedback! We're glad to hear Ravi helped you make an informed decision and that your delivery and setup were handled carefully and professionally. We truly appreciate your continued support as a repeat happy customer and look forward to serving you again. If your family and friends are looking for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Super easy transaction very fast and…
Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experiences with other vendors. Even with followe up still had problems. No issues with CAS. My next purchase will be the real test. Hopefully it goes as well.
May 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi,
Thank you for your thoughtful review and for choosing CAS! We're delighted to hear that your experience was fast, efficient, and hassle-free from start to finish. It's especially rewarding to know we were able to provide a smoother experience than you've had elsewhere. We truly appreciate your business and the trust you've placed in us. We look forward to serving you again on your next purchase and delivering the same great experience. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Mr Khan was very helpful and responded…
Mr Khan was very helpful and responded quickly to our needs . Very knowledgeable and he was able to point us to the appliance which best fit our needs.
Delivery men were efficient, and polite.
May 10, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Ohara,
Thank you for your kind review and for choosing CAS. We’re glad Mr. Khan provided knowledgeable and responsive service to help you find the right appliance, and that our delivery team made a great impression as well. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Great price and service
Great price, flexible delivery time, great communication from the sales rep. All positive!
May 17, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Barry,
Thank you for your great feedback and for choosing CAS. We’re glad you were happy with the pricing, communication, and flexible delivery. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Joe,
We're glad to hear your sale was quick and perfect! Thank you for your feedback.
CAS
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