Canadian Appliance Source - Vaughan Reviews 

Everything from walking in to the showroom to the day of delivery went smoothly. The free delivery and haul away service was added bonus!

Great customer service. Delivery was smooth and on time. Our sales associate was knowledgeable and great to deal with.

Bought washer and dryer. Salesperson was somewhat helpful before making decision to purchase. Washer and dryer were delivered a few days later( delivery was very good). However the dryer did not heat up. When I spoke to the salesperson, there was no mention of “sorry to hear that “. Basically it was call Maytag and figure it yourself. No mention to contact customer service and report the issue. We did it all on our own! Maytag service was prompt and a very helpful technician made the repair and answered all our questions. As a matter of fact…he found a minor issue with our washer which was reported and repaired a few days later. That is customer service! I doubt very much we will make another purchase with Canadian Appliance.

Salesperson Adib was friendly and knowledgeable. Had a great experience dealing with him to purchase our kitchen appliances.

Quick efficient service and delivery

Sales person Harry was extremely helpful and honest.
Also the fact that CAS offers a one stop shop with delivery and installation and take away options.

I would give NEGATIVE stars if I could. This has been one of the worst experiences I’ve ever had with any company.
My fridge was delivered with a broken water dispenser from day one — brand new and already defective. Instead of taking responsibility, Real Canadian Appliance immediately started giving me the runaround.
The salesperson, Sujat Khan, was very quick and eager to make the sale, but the moment there was a problem, his attitude completely changed. Every time I called, he sounded annoyed and frustrated, refused to help, and kept pushing me off to customer service like it was no longer his problem.
Customer service is an absolute joke. You get passed around, responses are slow, and nobody takes accountability. It’s clear they just want to wear you down so you give up.
Then they send technicians who are completely careless. One of them actually used a screwdriver on the fridge and scratched up the exterior of a brand new appliance. When I pointed it out, there was no real concern. On top of that, they didn’t even fix the issue because they “didn’t have the part.” So now I’m left with a damaged fridge AND the original problem still not fixed.
To make things worse, they keep pushing me to go through the manufacturer’s warranty instead of taking responsibility for selling a defective product. This is NOT acceptable for a brand new purchase.
This has wasted multiple days of my time, caused unnecessary stress for my family, and left us dealing with a broken appliance we just paid for.
Absolutely terrible service, zero accountability, and no care for customers once they have your money.
Avoid this company at all costs.

If I could leave zero stars I would. This company is awful! They discount the product to hook you, but their customer service, the delivery process etc is a complete disaster. I was delivered a built in fridge without the screws to hold the door, on February 20th. It is March 26 and the fridge is still not functional. There is not enough space here to go into the details of what a debacle this has been but please Don’t buy from this company. I wish I read the reviews 😕.

The variety of appliances and the quickness of delivery was excellent.

We pretty much knew which appliance we wanted before we arrived at the showroom. The salesperson was helpful, answering all of our questions. Delivery was scheduled for a few days later and followed the delivery guidelines stated by the salesperson. There were some minor issues at our end and another delivery time needed to be scheduled to complete the installation. This was done without issue. Overall a great experience with Canadian Appliance Source and everyone we dealt with.

Right from the ordering, the delivery and installation, everything went exactly as stated.

Seamless process. Online order fulfilled in one day including delivery (To the second floor), installation and removal of the old washing machine. Very satisfied

Great service! Great Price!

A place where I found courtesy e professionality, every time that I need some appliances I have no doubt at all, I know where I have to go for sure.

Everything. Customer service. Thanks

Harry helped us out efficiently and promptly. The delivery went smoothly, and as expected given the doors had to be removed and reinstalled for the new fridge to fit. Thank you so much!

Knew what I wanted, bought it.

Friendly, helpful and not pushy

I purchased a refrigerator from this store, and while I was initially excited, the overall experience ended up being very frustrating and disappointing.

To be fair, it was my mistake to order a product without seeing it in person, as it was not available to view in-store. However, when I realized it wasn’t the right fit and wanted to make an exchange, the process turned out to be extremely complicated. At the store, I was told they couldn’t help me and that everything had to be handled through email.

I already knew I wanted to request a change, but by the time I tried, the website no longer allowed me to modify the delivery. The refrigerator was delivered very early, at 6:30 AM, which made it even harder to contact the store beforehand. When the delivery team arrived, I told them I wanted to exchange it, and they advised me to contact the store later when it opened—but that ended up being pointless, as the store still could not assist me.

After finally getting a response via email, I was told I would have to pay a restocking fee in order to make the exchange because the product was “out of the box.” The issue is that the refrigerator was delivered to me without a box. I explained this clearly, and that I had not used or even moved the product—it is still in the exact same place where it was left on delivery day.

I wanted to exchange it for a smaller model that was the same price and was willing to pay the delivery fee for the exchange, but I was still told that the restocking fee would apply. I understand such fees if a product has been opened by the customer, but that was not the case here.

I purchased two items from this store and only wanted to exchange one. The salesperson who helped me at the time of purchase was kind, but I felt that once the issue came up, there was no real support and I was simply told nothing could be done. The delivery team was also polite, but they were not able to guide me properly, as they directed me back to the store. The email support team, while likely just following policy, made the process feel inflexible.

Additionally, the invoice I received afterward was confusing and unclear, which only added to the frustration. The lack of direct communication—everything being handled through slow email exchanges with responses taking at least a full business day—made resolving the issue unnecessarily difficult.

In the end, I chose not to pay additional fees, and continue with this back and forth. So I kept the refrigerator even though it does not fully fit my space or meet my needs. This experience left me disappointed, especially since I decided to try this store instead of going with a retailer I was already familiar with.

Sometimes you try new places to see if they’re worth it—unfortunately, in this case, I did not have a good experience. I personally would not purchase from here again due to the lack of flexibility and customer support when it came to exchanges.