Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
Company replied
Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
Company replied
We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installa... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery!
Delivery service was on time and personnel very courteous.
Mittal at CAS was very helpful and not at all pushy.
I'm very happy with my purchase and would definitely recommend CAS for future purchases.
May 8, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Mrs. Nicole Fitzpatrick,
Thank you for your kind review and for choosing CAS! We’re glad to hear Mittal provided helpful, no-pressure service and that your delivery team was courteous and on time. We truly appreciate your business and your recommendation, and we look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
The man I dealt with was very helpful…
The man I dealt with was very helpful in explaining my needs in washing machine.
May 2, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Christina,
We're happy to hear our team member was very helpful in explaining your washing machine needs. Thank you for your positive feedback!
CAS
Great service
Great service , but Appliance packaging arrived broken . A few scratches on my unit .. Could improve a bit
April 29, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Pompeo,
Thank you for taking the time to share your feedback and for choosing CAS. We’re glad to hear you were happy with our service, though we’re sorry to learn about the condition of the packaging and the scratches on your unit. That’s not the experience we aim to provide, and your comments have been noted so we can continue to improve.
We truly appreciate your business and the opportunity to serve you. Please don’t hesitate to reach out to our team so we can look into this further and ensure you’re supported. We also hope you’ll consider CAS again in the future, and we’d be grateful if you would recommend us to your family and friends.
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Muhammad,
Thank you for your feedback and for choosing CAS! We’re glad to hear you had a great experience with our service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Refrigerator sale
Very knowledgeable salesman and delivery crew was very professional and helpful. Overall great experience!
April 26, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Lisa,
We're so glad the team's knowledge and professionalism made your experience great! We appreciate you taking the time to share your positive feedback with us.
CAS
I made this purchase on line Friday…
I made this purchase on line Friday afternoon. By Monday I had my new washer. I received a confirmation phone call and email updates. Very professional and efficient. Will use again
April 21, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Julie,
We're happy your online purchase experience was professional and efficient, including the quick delivery and updates. Thank you for the positive feedback; we appreciate your business!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Giselle,
We're happy to hear that your delivery arrived on time and with care. Thank you for your feedback; we appreciate it.
CAS
My oven door was not in alignment and…
My oven door was not in alignment and this faulty. The problem was brought to attention within an hour of delivery. When asked for a replacement oven which is within my right as it had been less the 48 hours I was told that this is not possible. Extremely upset and disappointed. Never purchasing from CAS again. I have bought many appliance from other companies and never have I been treated this way. I feel like all that counted was the purchase and not the client!!!!
April 24, 2026
Reply from Canadian Appliance Source - Vaughan
Dear Pina Marzario,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
Please note that once an appliance has been installed, concerns like alignment or functionality are assessed through the manufacturer’s service process. In this case, a technician has already been dispatched to inspect and address the issue.
We recognize your concerns and sincerely apologize for the inconvenience caused.
Sincerely,
CAS
Easy to deal ,delivery was great
April 23, 2026
Reply from Canadian Appliance Source - Vaughan
Hello Sherwin
Providing an easy process and a great delivery experience is what we strive for, and we are glad we succeeded for you.
We look forward to seeing you at the store again.
Sincerely,
CAS
Repeat purchaser
Responsive and helpful teammade multiple purchases seemless and efficient
April 23, 2026
Reply from Canadian Appliance Source - Vaughan
Hello Nicholas
We truly value your continued business and are glad that we could make your multiple purchases feel effortless and efficient.
We look forward to working with you again soon.
Warmly,
CAS
Wall Oven Purchase: Mr Rajessh Sareen was very helpful from…
Mr Rajessh Sareen was very helpful from the start. He showed us different models and explained their features to us. He responded to any questions we had and his service was quick. He truly showed excellent customer service skills. The product was delivered on time as he had indicated and was placed in the area we requested. Great Work!
April 15, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Tony,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad to hear Mr. Rajessh Sareen provided helpful, attentive service from the start, taking the time to walk you through different models and answer all your questions clearly.
It’s also great to know the delivery was on time and placed exactly where you needed it. We’ll be sure to pass along your kind words to him and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
I have bought 8 plus appliances from CAS …
I have bought 8 plus appliances from Rejesh ext 287 @CAS. I keep coming back makes it easy to buy one call i did my research, he gives the best deal possible and its done .
Delivery team Orain were amazing in removal set up and gone .
Great work team
GP FARM COLGAN ONT
April 11, 2026
Reply from Canadian Appliance Source - Vaughan
Hello George
It is an honor to have your continued loyalty, and we are glad Rajesh and Orain took such good care of you.
We look forward to working with you on your next upgrade!
Best wishes,
CAS
I purchased over $6,000 in appliances…
I purchased over $6,000 in appliances from the Woodbridge location in early March for both my home and my mother’s condo.
When buying a built-in wall oven, I was told I only needed the width, as sizes were “standard.” I was not asked about height, depth, clearance, or ventilation — all critical for a proper fit. I relied on that guidance, and the unit ultimately did not fit the space.
Mistakes can happen. What matters is how they are handled.
In this case, the aftercare was extremely disappointing. Customer service showed no interest in understanding what went wrong and offered no flexibility whatsoever. I was simply told to return the unit with a $600 restocking fee and a $130 pickup charge.
For a $7,000+ purchase, this kind of rigid, dismissive response is unacceptable. There was no accountability for the lack of guidance at the point of sale and no effort to find a reasonable solution.
The salesperson was pleasant, but the process — and especially the aftercare — fell well below expectations.
I won’t be returning, and I would not recommend purchasing appliances here. There will be no accountability if anything goes wrong.
March 24, 2026
Unprompted review
Reply from Canadian Appliance Source - Vaughan
Dear Valerie Smith,
Thank you for taking the time to share your concerns with us.
We are sincerely sorry to hear about your experience.
Before delivery, we provide all appliance specifications to ensure the units will fit.
At the time of delivery, customers have the option to inspect the item and request a refund if it does not meet their needs.
Because the item was accepted and signed for, our returns team requires specific information such as photos to proceed with your request.
Once approved, our team will be scheduled to pick up the product and return it to our warehouse.
Additionally, please note that the open unit processing charge has been lowered to $300.00 as a gesture of goodwill.
Sincerely,
CAS
Worst Delivery Experience with Unprofessional Delivery company
On April 8th, we purchased a media fridge from CAS Vaughan store, which was a floor model in perfect condition. The salesperson took photos of the unit and attached them to the order. Delivery was scheduled for April 9th, with free delivery and water connection included.
During the first delivery attempt, the delivery company (“First Class”) arrived, but the staff were extremely rude and un-professional with bad attitude. They refused to complete the agreed water connection, which led us to refuse the shipment.
Following this, the salesperson assisted in arranging a second delivery, and we agreed to proceed without the water connection. Unfortunately, the second delivery experience was even worse. The delivery team again demonstrated a very unprofessional attitude. They removed our existing fridge from the house before allowing us to inspect the new one.
Upon inspection, we found that the fridge had three dents, which were not present at the time of purchase and must have occurred between the two delivery attempts. At that point, we were unable to refuse the delivery because the drivers refused to bring our original fridge back into the house. Additionally, the way they handled our old fridge was careless and may have caused damage, making it unusable.
We were left with no choice but to accept the damaged fridge with a $250 discount.
Furthermore, the delivery team lacked the necessary experience to properly install the appliance. They removed the fridge door to bring it inside but failed to reinstall it correctly, forcing us to hire a professional to complete the installation at our own expense.
This has been the worst delivery experience we have ever encountered. The level of service provided by this trucking company is completely unacceptable and reflects poorly on your brand. Based on this experience, we are very hesitant to make any future purchases from CAS and would not feel comfortable recommending services to others.
April 8, 2026
Unprompted review
Reply from Canadian Appliance Source - Vaughan
Dear Sherry Youssef,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your delivery experience with us was less than satisfactory. Furthermore we regret that your appliance arrived with damage.
CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances. As such, we have no way of knowing if an appliance is damaged prior to delivery.
We have shared your feedback with our home delivery management team for further review.
Would you please take a moment to provide your order number to our After-Sales team at aftersales@caslp.ca so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Thank you kindly,
CAS
The process was very smooth
The process was very smooth. Great people to deal with. Delivery was great. However, because it was a fridge I had to wait to plug in. Then we had to install the water filter. It would have been nice if someone would have come the following day to set up.
April 9, 2026
Reply from Canadian Appliance Source - Vaughan
Hello George
We are glad the initial process went so well for you. Your feedback regarding the follow-up setup is very helpful as we strive to improve our support. We look forward to seeing you at the store again!
Regards,
CAS
Customer service was excellent
Customer service was excellent. Attentive, patient and willingness to give me the best deal he could.
March 29, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Gail,
Thank you for your thoughtful review! We're so glad to hear that you received attentive and patient service, and that our team worked to get you the best possible deal.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d love it if you shared your experience with your family and friends as well!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Tony,
We appreciate you highlighting our team's integrity, expertise, and straightforward approach. We are happy to have met your expectations.
CAS
LG Dryer purchase
I purchased an LG dryer from Canadian Appliance Source. The salesperson was very helpful, the delivery and installation was smooth and I am very happy with my dryer. I will definately purchase any appliances I may need in the future from Canadian Appliance Source.
March 28, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Maria,
Thank you for your wonderful review and for choosing CAS—we truly appreciate your business!
We’re so glad to hear that you’re happy with your new LG dryer and that your experience with our salesperson, delivery, and installation team was smooth from start to finish. It’s great to know everything met your expectations.
We truly appreciate your support and look forward to helping you with any future appliance needs. If any of your family or friends are in the market, we’d be grateful if you recommended CAS to them as well!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Maria,
We appreciate you sharing your positive experience! We are so glad that you were happy with our prices and service.
CAS
LG Gas Range
The salesperson was very helpful.
The delivery people were pleasant, quick and efficient.
March 28, 2026
Reply from Canadian Appliance Source - Vaughan
Hi David,
We're happy the salesperson was helpful, and the delivery team was pleasant, quick, and efficient. We appreciate your positive feedback!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.