Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
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This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
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Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
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We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installa... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.6
Excellent
2K reviews
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Reply from Canadian Appliance Source - Vaughan
Hi John,
We're happy to hear that ordering was easy and your delivery arrived on time. Thank you for your feedback.
CAS
Adib helped in selecting DISHWASHER
Adib was very courteous and professional in helping me selecting a dishwasher and explained me in detail about the process to select, purchase and all options available for delivery and including extended warranty.
March 14, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Pankai,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Adib was courteous, professional, and thorough in helping you select the perfect dishwasher, explaining all the options for purchase, delivery, and extended warranty.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi,
We're delighted to hear about your fast, easy, and professional experience. Thank you for your kind words; we appreciate your support.
CAS
I had a very disappointing experience…
I had a very disappointing experience at this store.
From the moment I arrived, the service was unwelcoming. The staff member who attended us was rude and said he didn’t have time to show the available microwaves. His attitude came across as “buy it if you want, otherwise go somewhere else,” which is not what you expect as a customer.
The issues didn’t end there. The refund process was equally frustrating. I did not receive my refund within the promised timeframe, and when I contacted customer service, the experience was poor. The representative I spoke to kept repeating “5 to 7 days” without actually addressing my concern or offering any reassurance. The tone was unhelpful and dismissive.
Overall, the combination of rude in-store service and unprofessional customer support made this a very negative experience. I would not recommend this store based on my experience.
March 7, 2026
Reply from Canadian Appliance Source - Vaughan
Dear Harkaran Singh,
Thank you for reaching out to share your concerns with us.
We sincerely apologize that you were not greeted warmly upon arrival and for your experience with our customer service team.
Your feedback has been forwarded to our Management Team to be reviewed with the staff at that location.
Regarding your refund, please note that processing typically takes 5–7 business days.
We can confirm that your refund was processed on March 10th.
Sincerely,
CAS
Not impressed with the salesperson
March 14, 2026
Reply from Canadian Appliance Source - Vaughan
Dear Gino Naccarato,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with your sales representative was not satisfactory.
We have shared your comments with our management team for further review.
Should you require any additional assistance, please do not hesitate to contact our team at cs@canadianappliancesource.ca.
Sincerely,
CAS
Adib is always responsive and gets me…
Adib is always responsive and gets me the best deal, and your staff at the pick up was very pleasant as well. Very smooth!
March 13, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Ramesh,
Thank you for your great review! We’re delighted to hear that Adib was responsive and helped you get the best deal, and that our staff made your pickup experience smooth and pleasant.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Excellent communication a d support
March 12, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Anil,
We appreciate your positive feedback and are happy to hear that you were satisfied with our support and communication.
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Mohammad,
We're glad you enjoyed your experience. Thank you for sharing your positive feedback with our team.
CAS
Adid was great
Adid was great. I've dealt with him several times already and have always had a good experience.
March 4, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Joe,
Thank you for your kind review! We’re thrilled to hear that Adid has consistently provided you with great service and that you’ve had positive experiences with him over multiple visits.
We sincerely appreciate your continued business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good shopping experience The sales people are very friendly
The sales people are very friendly
March 4, 2026
Reply from Canadian Appliance Source - Vaughan
Hi,
We're so glad to hear that you found our sales team to be friendly. Thank you for sharing your positive experience with us!
CAS
I went into the store and asked for an…
I went into the store and asked for an open box built in microwave, the sales rep suggested one. I went another day and purchased it. When I brought it home for my contractor to set it up, he said this is not a built in microwave, it’s just a regular one. When I contacted the store they forwarded my call to customer service, customer service department did nothing, said it’s final sale we can’t return or refund it now. Even though it was the sales representatives responsibility to give me the right product. Never purchasing from them again.
March 2, 2026
Reply from Canadian Appliance Source - Vaughan
Dear Masouda Toufan,
Thank you for sharing your feedback with us. We are sorry to hear that the product did not meet your expectations.
As per our floor model policy, all floor model purchases are final sale.
These units require a physical inspection at the store, after which customers are required to sign an inspection sheet acknowledging the condition of the unit.
We apologize for any inconvenience this may cause.
Sincerely,
CAS
Prompt efficient service from selection…
Prompt efficient service from selection purchase delivery
March 2, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Gunta,
Thank you for your review! We’re glad to hear that you experienced prompt and efficient service from selection through purchase and delivery.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your positive experience with family and friends!
CAS
I purchased a mircrowave oven last…
I purchased a mircrowave oven last minute and needed it delivered the next day. They were able to arrange it immediately. The delivery service was amazing. The gave us a window for expected delivery time and they brought up exactly where we needed it.
March 7, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Monique,
Thank you for your wonderful review! We're thrilled to hear that we were able to accommodate your last-minute microwave order and provide next-day delivery. It's great that our delivery team arrived within the expected window and placed the appliance exactly where you needed it.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
Rajeesh had answers to all my questions…
Rajeesh had answers to all my questions and was quickly able to arrange delivery as soon as I needed it. The website made it easy to compare features of appliances that I was considering, then to narrow them down to my final choice.
March 4, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Ian,
It is great to hear that Rajeesh was able to provide all the answers you needed and get your delivery organized so quickly! We're glad our website's comparison tools made your decision-making process easier.
Thank you for choosing us, and we look forward to helping you with your next home upgrade.
Warm regards,
CAS
I can decided after seller's company answered all our questions.
Good experience I had for showing room and delivering my washing machine, installation.
March 6, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Siamak,
Thank you for your kind feedback! We’re glad to hear that you had a good experience both in our showroom and with the delivery and installation of your washing machine.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
We had already done our research and…
We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installation and removal of the old unit. The salesperson, Gurmehar Singh Chhabra was great in showing us a unit, discussing the price and confirming the terms of delivery. He was open and honest about everything he said. Everything ended up happening just as he promised.
March 7, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Nick,
We really appreciate your feedback! It’s wonderful to hear that Gurmehar Singh Chhabra provided clear and honest guidance and that the entire process—from purchase to delivery and installation—was exactly as promised.
Thank you for choosing CAS. We look forward to helping you again in the future and would be grateful if you recommend Gurmehar and CAS to your family and friends!
CAS
I found the perfect refrigerator. It's just gorgeous.
I found the perfect refrigerator for my needs for an excellent price. Service at the store was very helpful. The delivery was very efficient & well executed. I am very happy with the results of my purchase.
February 27, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Hubadiane,
Thank you so much for your feedback! We’re thrilled to hear that you found the perfect refrigerator at a great price and that our team provided helpful service both in-store and during delivery.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Adriano,
We really appreciate your kind words! It’s wonderful to hear that the delivery timing was spot-on and met your expectations.
Thank you for choosing CAS. We look forward to helping you again and would be grateful if you recommend CAS to your family and friends!
CAS
I will be back!
Dealing with Gurmehar was the most fun I have ever had buying an appliance! He made the whole purchase fun and was just a great person! He is very knowledgeable about the products available!
March 5, 2026
Reply from Canadian Appliance Source - Vaughan
Hi Gord,
Thank you for sharing your experience! We’re delighted that Gurmehar’s expertise and friendly approach made your appliance shopping a fun and memorable experience.
We truly appreciate your trust in CAS and look forward to serving you again. We’d be happy to help your family and friends as well!
CAS
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