My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... See more
Location
Switch location2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4 Windsor, ON, CA
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Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... See more
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... See more
Company replied
I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Windsor
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, Canada
- 5193401911
4.4
Excellent
1K reviews
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Excellent service
January 11, 2023
Very impressed with the service
Very impressed with the service , from the sales guy who made enjoyable experience spending my money and getting a Bosch dishwasher when no one else could, to the enthusiastic delivery guys that were superb in delivering the item in no time. Well Done !!!
January 13, 2023
Great Customer Service
We recently bought a dishwasher, the customer service was GREAT! answered all our questions. Only thing they forgot to mention was that we had to buy parts that did not come with the dishwasher.
January 11, 2023
The sales representative Devon did an incredible job.
The sales representative Devon did an incredible job of understanding my needs and was able to find all the appliances I was looking for. He took the time and patience with me.
January 6, 2023
Great customer service
Great customer service.
Short time between purchase and delivery.
Good selection.
January 3, 2023
We had a great experience coming into…awesome experience
We had a great experience coming into your showroom. We had the pleasure of meeting Adam and he went over and above customer service! He was extremely knowledgeable about all the particular appliances we were looking for and our experience was great!
December 29, 2022
I had an excellent professionnal and…
I had an excellent professionnal and quick service. VISHMA was excellent and to the point. Very polite. I am delighted
January 7, 2023
Unprompted review
Always a pleasure shopping here
My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying.
This was my second purchase with CAS and I would not hesitate to go back to them if I am in need of any other Household appliance(s), or to recommend CAS to friends and Family.
December 24, 2022
Very helpful
December 29, 2022
Appliance prices are competitive with…
Appliance prices are competitive with big box retailers. Professional and friendly environment.
Since CAS doesn’t own the delivery service, they cannot match big box delivery prices during Boxing week promotions.
Overall a good experience.
December 29, 2022
Great price!
Persis gave me the best price and was even able to fit me in for an earlier delivery
December 28, 2022
Boxing Day sale
Wait time to make our purchase with the salesperson was unexceptionable. We came back 1.5 hours later and we still had to wait wait for about 20 minutes before we could do the paperwork
December 26, 2022
May use AI-assist with repliesRead more
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Very bad experience with the extended…
Very bad experience with the extended guarantee service provider for my washer.
I was provided with a claim number to use with the assigned repair provider, but they never contacted them with it. Upon my request for a prof of submission they refused and now I am stuck between the extended guarantee provider and the technicians.
When calling CAS customer service for assistance, I was advised that they cannot help, neither an escalation is available. Very frustrating ... Service is paid but no accountability for it...
..........
The below CAS response , is in confirmation with my review.
They are hiding behind 3d party provider without a care for the client.
I payd CAS and expecting at least a support with the bad experiance from their subcontractor ...
December 29, 2022
Unprompted review
Reply from Canadian Appliance Source - Windsor
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Kindly know that the extended warranty is not from CAS.
W3 Solutions is the one who is responsible for the extended warranty and you may kindly contact them directly for further information.
Kind regards,
H.A
CAS
To be honest it hasn’t been a good…
To be honest it hasn’t been a good experience from the start, we were in there for two hours trying to get the flex credit and we ended up purchasing the washing machine cash and then I got told I’ll get my washer Saturday and I was expecting it by then , then a sales man canceled that delivery date and now it’s Wednesday December 28th disappointing!!!!!
December 15, 2022
Reply from Canadian Appliance Source - Windsor
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, the delivery company was closed on Dec 24th thus it would not have possible on Saturday.
Currently, the delivery is scheduled for tomorrow Dec 28th.
By today afternoon, you will receive a phone call and an email to inform you about the 4-hour delivery time window.
If ever the time window does not work for you, kindly contact our Customer Care Team at 1-833-227-0500 to reschedule the same.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
We were entertained by a very good…
We were entertained by a very good salesman. Adam was very accommodating. He said, he will call when the item is ready.
December 19, 2022
We were able to do our total business…
We were able to do our total business of ordering our new stove over the phone saving us a long trip to your Windsor location which was really convenient for us. Thanks.
December 23, 2022
Great sales staff
Great sales staff that helped each other help me find the best product for my needs. From ordering assistance to pick up and advice given to us from staff member that completed the sale, our experience was excellent from start to finish. Great price too.
December 18, 2022
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