My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... See more
Location
Switch location2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4 Windsor, ON, CA
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See what reviewers are saying
Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... See more
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... See more
Company replied
I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Windsor
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, Canada
- 5193401911
4.4
Excellent
1K reviews
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Refund delayed, but received.
Update:
In response to my review, the refund has now been processed. I am now content - and the dishwasher is performing well.
--------------------------
I was quite happy with the sale and delivery of our new dishwasher. However, we were sold an electrical connection kit with it that was not actually needed. When I brought the connection kit back to the store, I was obliged to wait 20 minutes while the salesperson 'tried to get ahold of his manager'. I was subsequently told that my credit card would be credited for the cost of the connection kit. It has now been 2 weeks and no credit has been issued. My efforts to resolve the matter via calls and emails have been ignored. I will now actively discourage friends and family from shopping here.
June 24, 2023
Reply from Canadian Appliance Source - Windsor
Dear Dave Killen,
Thank you for sharing your feedback with us.
We regret to learn that your experience has not been successful with CAS.
We can see that the unit was dropped off at our Windsor location.
The unit was cancelled from your order on August 07th of 2023.
A Resolution case Manager reached out to you to advise on the refund process.
Please allow 5-7 busienss days for the refund to appear back to your account.
Should you have any questions or concerns, do not hesitate to contact us.
Thank you kindly,
CAS
T.B
Dishwasher purchase
The sales representative was very informative and advised me which model will suite my request better, he highlighted all the features and was very attentive to my questions.
July 23, 2023
Personable Salesperson took time to…
Personable Salesperson took time to show us all makes/models of 30" electric stoves.
July 24, 2023
Super friendly staff and very welcoming…
Super friendly staff and very welcoming atmosphere to shop in
July 24, 2023
Compare pricing
Devon at the Windsor location was very helpful in finding the appliances I needed. Do your research and compare prices as I saw my range much cheaper at Home Depot the day after I had my appliances delivered.
July 13, 2023
Professional and prompt
Devon was responsive and helpful when I was comparing microwaves. He would double check the measurements so I would be confident on the over the range.
Professional and prompt service. Shawn was professional and helpful in the final checkout and assisted putting the microwave in my car.
July 19, 2023
Canadian Appliance Source & Customer
The employees were profession, friendly & efficient.
July 18, 2023
In July 2021
In July 2021, Purchased a LG washer at Canadian Appliance Source, good price, good delivery, 4 year extended warranty. All was well till the washer stopped working. Very difficult to get service. service man came after 2 weeks, No showed a couple of times, did not have the right parts, came back 2 weeks later with parts but decided that the washer is not repairable.
Called CAS. unable to speak to anyone in Canada, always transfered to Mauricius, unable to get proper answer,
After a month with no washer, Still do not know if and when issue will be resolved.
June 22, 2023
Unprompted review
Reply from Canadian Appliance Source - Windsor
Hello Harry,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be advised that your appliance is subject to the extended warranty company and we have reached out to them for an update on your file.
Kindly note that all our customer care representatives receive the same training and would have answered your questions the same - the reported issue is the responsibility of the extended warranty provider.
Thank you,
SJ
CAS
I was very upset re delivery of the…
I was very upset re delivery of the dishwasher. I wasn't ever told they would simply deliver the dishwasher, never unpack it etc. Maybe I didn't read the instructions well enough . However the issue was resolved but the parameters of the delivery for the dishwasher must be made clearer.Thankfully yesterday the plumber connected the dishwasher, tested it 3xs to make sure it worked. So far so good as it was used last night. Communication re delivery of dishwashers needs to be made clearer.
June 22, 2023
Devon was amazing to deal with
Devon was amazing to deal with. I've always had great experiences with CAS, and this last purchase was no exception. He got me the best deal possible, and made delivery options easy, and less expensive than other retailers. Would definitely go through CAS again!
July 8, 2023
awesome
firstly, it was the sales rep you had that made me comfortable with the few products I had chosen. He was knowledgeable and informative and engaging with a positive personality. very welcoming and heard my concerns. answered all my questions a few times, and patient and kind. but professional. Kudos ++++
June 30, 2023
Fridge
Devon was extremely patient and very accommodating. He answered all our questions and followed up very well. Thank you.
July 6, 2023
professional
Adam was very helpful and professional He gave an honest and reasonable price
June 25, 2023
Good customer service
Good customer service. Delivery time was very respectful of our property and our new fridge.
June 23, 2023
I wanted a certain microwave and could…
I wanted a certain microwave and could not find at any other stores without quite a long delivery date. These guys ordered for me and said it would be 4 days which was great but got a call the very next day and said come pick it up. Wow thanks for the service I received. Amazing selection of appliances and service.
June 26, 2023
The prices were much lower than we had…
The prices were much lower than we had seen already. The salesman was very helpful. His follow thru was much appreciated. We will definitely let others know about this great shopping experience!
June 27, 2023
Very helpful and accommodating.
June 25, 2023
Very professional and knowledgeable…
Very professional and knowledgeable about their products. Prices were very competitive. The installer was very competent and fast.
June 12, 2023
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