My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... See more
Location
Switch location2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4 Windsor, ON, CA
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Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... See more
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... See more
Company replied
I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Windsor
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, Canada
- 5193401911
4.4
Excellent
1K reviews
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Great service start to finish
Great service from my first phone call to the delivery personnel. I will use them for future appliance purchases.
August 24, 2023
Trust this store!
Thanks to your employee who was very helpful for us to select the proper item to buy and provide support for quick delivery!
August 21, 2023
Nice first experience
Received the new oven in good condition, as scheduled and with courteous and helpful staff. Price of appliance was better than competition for the model we were looking for. Sales team were easy to work with and acted as a team rather than internal competitors.
August 16, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Crappy sales people
I was told the day I bought the appliances (by Animaka) the delivery people would work with me. Now I’m told by them that it was not to guarantee it would not be delivered before 1 o’clock. It’s an hour that someone could not be here all I asked is that make us 2nd. Had they told us that at the time of sale I would have gone elsewhere. I called and was spoken to like I was an idiot because I can’t be here for that hour. I told I would cancel the order and was told with sarcasm that I’d that’s what you want to do. I went to the store and I agree I was hot I spent 5000$ in your store and they don’t seem to care. I have canceled my order and am going elsewhere I will never set foot in that store again
August 24, 2023
Reply from Canadian Appliance Source - Windsor
Hello Gerald,
Thank you for your feedback.
We are sorry for your experience.
We can see that your delivery has been scheduled as per your request for August 25th of 2023.
Please understand that our delivery carrier completes the routing for our delivery times.
As such, CAS has no control over how these times are scheduled.
This is why our Customer Care Team cannot stress enough that this would be a request ONLY and may not be guaranteed.
We can see that your Frigidaire appliances are currently being delivered on August 25th of 2023.
Thank you kindly,
CAS
T.B
The sales person Adam was very…
The sales person Adam was very knowledgeable and thorough.
Your prices were competitive and I was happy to get the additional year of warranty coverage for free
August 14, 2023
Great prices, great people all the way down the line
It was great service. The salesperson was delightful to deal with and the delivery team was excellent. Had the appliances set up in no time and took all the packing materials with them. This was my 4th purchase from Canadian Appliance and I couldn’t be happier.
August 14, 2023
fast efficient friendly service
July 22, 2023
Second experience, first class
Devon was a great asset to deal with.
One phone call and all my questions were answered.
Scheduled delivery on time and pleasant.
This was my second order in 5 months. I returned because my first experience was great. As was this one.
August 10, 2023
Seamless purchase
When I ordered over the phone with Adam he was very polite, professional and was able to answer all my questions. Everything was so easy. I called on Thursday afternoon and had my new washer on Saturday morning.
August 9, 2023
Full kitchen purchase
Sales associate Devon was simply amazing. Saved me money where he could, answered all my questions. Very fair pricing.
August 9, 2023
The salesmen the delivery and it was a…
The salesmen the delivery and it was a real great experience.
August 1, 2023
I am very pleased with my purchase
I am very pleased with my purchase, the delivery and the product. The price was excellent and I love my new fridge.
July 27, 2023
It was good because I could do it over…
It was good because I could do it over the phone. But I do not like the way you do it with not being able to send any pricing etc....
July 29, 2023
They were on time.
July 28, 2023
Highly recommend
Highly recommend. They are awesome. Offering not only the best prices but by far the best customer experience I've ever had. I will most definitely be contacting them again when I need other appliances. THANK YOU!
July 19, 2023
Impressive company from start to…
Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal model. The next day delivery could not have gone smoother and included timely updates as to arrival time. We were so impressed that when we decided to replace our aging washer and dryer a few weeks later we reached out to Adam again. He was extremely helpful and once again facilitated the next day delivery. This store is best described as honest, efficient and competitive! Special thanks to Adam C! Well done!!
Ray & Lois L (Ottawa)
July 24, 2023
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