My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... See more
Location
Switch location2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4 Windsor, ON, CA
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Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... See more
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... See more
Company replied
I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Windsor
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, Canada
- 5193401911
4.4
Excellent
1K reviews
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Friendly
Friendly, no pressure. Anna helped my wife understand the difference in appliances.
March 6, 2026
Reply from Canadian Appliance Source - Windsor
Hi David,
Thank you for sharing your experience! We’re delighted that Anna was able to guide you and your wife through the appliance options in a friendly and informative way.
We truly appreciate your trust in CAS and look forward to serving you again. We’d be happy to assist your family and friends as well!
CAS
Excellent experience
Excellent experience. Sales person was knowledgeable and very quick with her quote and responses. Good prices. Delivery people were excellent and on time as scheduled.
March 3, 2026
Reply from Canadian Appliance Source - Windsor
Hello Katherine,
We’re pleased to hear that you had an excellent experience and that our sales team was able to assist you quickly and knowledgeably. It’s also great to know that the delivery team arrived on time and provided good service.
We truly appreciate your support and hope to welcome you back again soon.
Kind regards,
CAS
Great service; price and selection
Very helpful staff in the store in Windsor and likewise, very helpful delivery driver/helper. I wish I knew about CAS before as their prices are very competitive and their range is excellent. Would definitely return should the need arise.
March 2, 2026
Reply from Canadian Appliance Source - Windsor
Hi Christian,
Thank you for the wonderful review! We're so glad to hear that our Windsor store team was helpful during your visit and that our delivery driver and helper also provided a great experience. It’s always our goal to make the entire process—from in-store assistance to delivery—as smooth and helpful as possible.
We’re also happy to hear that you found our prices competitive and our selection strong. We truly appreciate you choosing CAS and are very glad you discovered us. We look forward to serving you again in the future, and please feel free to recommend CAS to your family and friends as well!
CAS
Reply from Canadian Appliance Source - Windsor
Hi Sandra,
Thank you for your feedback! We're glad to hear that you found our service efficient and quick. Making the process smooth and timely is always a priority for our team.
We truly appreciate your business and thank you for choosing CAS. We look forward to helping you again in the future and hope you’ll recommend us to your family and friends as well!
CAS
Our Salesperson Vicky was excellent
Our Salesperson Vicky was very thorough and pleasant to work with. Everything was quick and kept us apprised every step of the way. The delivery men were quick and a pleasure to interact with. I would highly recommend this company for any appliance needs. I will certainly go to them when I need other appliances. It was a pleasure doing business with them.
February 27, 2026
Reply from Canadian Appliance Source - Windsor
Hi Debbie,
Thank you for the wonderful feedback! It’s fantastic to know that Vicky kept you informed every step of the way and that our delivery team provided professional and friendly service. CAS truly values your support and looks forward to serving you again in the future, and we’d be grateful if you shared your experience with friends and family.
CAS
Great staff and follow up,excellent…
Great staff and follow up,excellent choices. Would highly recommend to my friends.
February 28, 2026
Reply from Canadian Appliance Source - Windsor
Hi Patrick,
We’re delighted to hear you had a great experience with our team and found our choices to your liking! Thank you for recommending CAS—we look forward to helping you with future purchases and appreciate you spreading the word to your friends.
CAS
Reply from Canadian Appliance Source - Windsor
Hi Fady,
We’re happy to hear that your delivery was fast and convenient! It’s great to know our stock availability met your needs. Thank you for choosing CAS—we look forward to helping you with any future appliance purchases.
CAS
Dryer Electrolux failed and no service
They tell you their warranty service is excellent. Dryer failed in 14 months (Electrolux) in 5he winter and they scheduled a technician to come review the problem 30 days later just to evaluate. Too many warranty issues that are taking the time of techs. CAS did not care once they get your money.
March 3, 2026
Unprompted review
Reply from Canadian Appliance Source - Windsor
Dear Terry Hoots,
Thank you for reaching out to us regarding the issues with your dryer.
We sincerely apologize for the experience you have had while dealing with the third-party warranty company.
Unfortunately, we are unable to locate an order using the information provided.
Could you please contact our After-Sales Team at AfterSales@caslp.ca with your order number?
This will allow us to investigate the matter and address your concerns directly.
Sincerely,
CAS
Treshna in "After Sales" department
Treshna in the "After Sales" department was very pleasant to speak and work with. She took care of business with me especially as the online form wasn't working correctly. Thank you, Treshna.
April 19, 2024
Unprompted review
Canadian Appliances
Purchased a stove from Canadian Appliances. Had a great experience. Great customer service from maeve jannise and Sheshna .
Thank you for a great experience.
December 17, 2023
Unprompted review
Sold me an extended 3 year warranty
Sold me an extended 3 year warranty, the company has no quality, missed 5 days of work, over a month, waiting for them to show up 8 - 4pm. Called CAS, they assumed no responsibility for the useless service they sold. Buy from someone else.
November 1, 2023
Unprompted review
Reply from Canadian Appliance Source - Windsor
Dear Customer,
We apologize for the frustrations caused by our Extended Warranty carrier, IA. Please understand they are a third party provider, and have their own in-house processes and procedures in place.
We escalated this matter on your behalf, and they confirmed one part was outstanding to complete the repair.
We trust that once the part is in stock, the repair will be conducted efficiently.
Sincerely,
CAS
The sales rep worked with me to get me exactly what I wanted…
The sales rep worked with me to get me exactly what I wanted within the price range I wanted...no trying to hard sell or up sell. They arrived on the day and within the time period chosen and in good condition.
September 8, 2023
Everything went as planned
Everything went as planned. Friendly service & quick delivery.
August 30, 2023
Customer service was great
August 26, 2023
Great experience
The sales associate was knowledgeable and took the time to understand what I was looking for in order to match me with something that would fit my criteria. Delivery was scheduled, prompt, quick, and easy.
August 18, 2023
In a word -Devon
In a word -Devon. He was friendly, helpful and patient. I also appreciated the variety of appliances spaced throughout the room to look at and open doors to check and see the features available
August 25, 2023
Anamika was extremely helpful
Anamika was extremely helpful. Gave us service the minute we walked in the door. She understood it was a gift and did not try to upsell us. We got a call the next day, it was there waiting to be picked up. The gentleman in the back brought it out for us and put it in our truck. As for the appliance, it hasn't been installed yet. It was a gift.
August 24, 2023
Beware of your purchase
I bought four appliances from the district manager and he promised me they would be delivered today. I told him I was leaving for vacation today and he assured me I would get my appliances in the morning but to no avail that I get anything but a phone call saying that the truck doesn’t come to Windsor on Saturdays so no I’m out by $6000 and I can’t get hold of the district manager, so beware if you buy from this company !! Harry Miller, Windsor Ontario
August 22, 2023
Reply from Canadian Appliance Source - Windsor
Hi Harry,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have an issue with the delivery and unfortunately, we are unable to complete the order in one delivery.
From the order note, our home delivery and sales team have assisted you in booking the second delivery to complete the order.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
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