Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... See more
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The salesman had promised an air fryer basket to be included with our purchase of appliances. When the appliances were delivered there was no air fryer basket and when I approached the salesman on it... See more
We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... See more
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Quick service from sales department and delivery was easy and efficient. The delivery people were very nice and removed our old freezer for us as well.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Winnipeg
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada
- 2042899685
4.3
Excellent
2K reviews
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We just recently purchased a washing…
We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and the process of purchasing was quick and easy. They also offer free delivery and pick up of old appliances, which was very helpful. We will definitely shop there again.
June 17, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Robin,
Thank you for choosing CAS and for your wonderful feedback! We're delighted to hear your washing machine purchase was quick, easy, and one of your best experiences in years. It's great to know our team was able to assist you right away and that the delivery and old appliance pickup added convenience. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Wendy,
Thank you for choosing CAS and for your kind feedback! We're thrilled to hear you'll be shopping with us again. We truly appreciate your business and look forward to serving you in the future. Please keep CAS in mind for all your appliance needs, and feel free to recommend us to your family and friends!
CAS
Overall good experience with a few minor wrinkles
Ordering my range and dishwasher from CAS was very straightforward. I was able to get comprehensive information and reviews from their website, choose and purchase appliances, and set up my delivery date online. The delivery process was a bit confusing, because I specified a date, but then it asked for a "window of time" after that. Once we got past that it was smooth sailing. They gave a 3 hour delivery window the night before, and showed up within the window. If more notice could be given of the 3 hour window, it would make it easier to juggle the rest of life!
June 18, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Ron,
Thank you for your kind feedback! We’re happy to hear our team was helpful and kind and that you had a great delivery experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Pleased with the experience.
The sales assistance was helpful, courteous & accurate. The delivery experience was likewise timely & courteous.
June 4, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi,
Thank you for your kind review! We're pleased to hear our sales team was helpful and accurate, and that your delivery experience was timely and courteous as well. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Both Mike Wiu and Arwyn were very…
Both Mike Wiu and Arwyn were very helpful and courteous in the sale of our appliances,Excellent followup. I am very happy with their services.
Thank you
June 12, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg
Hi George,
Thank you for your kind feedback! We're glad to hear Mike Wiu and Arwyn were helpful, courteous, and provided excellent follow-up throughout your purchase. We truly appreciate your business and are happy to know you're satisfied with the service you received. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Excellent sales, delivery and installer services.
Sales staff were very helpful in selecting our dishwasher and in keeping us informed of status of order and delivery/install options.
Delivery men were prompt and friendly.
Installer was knowledgeable and performed the job quickly and with no problems.
June 1, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi David,
Thank you for your kind review and for choosing CAS! We're pleased to hear our sales team, delivery crew, and installer all helped make your dishwasher purchase a smooth experience. We truly appreciate your business and look forward to serving you again in the future. If family or friends are in need of appliances, we'd be grateful for your recommendation.
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Joe,
Thank you for choosing CAS! We’re glad to hear you had a positive experience with both our sales and delivery teams. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we’d be grateful for your recommendation.
CAS
This ended up being a very upsetting…
This ended up being a very upsetting experience for me I have the stackable washer and dryer. The washer died so I went to Canadian appliance and purchased an Electrolux washer which incidentally I love. Mike, who I found out later, is the manager, asked what kind of dryer I had. I told him and all he said was the washer is a step up from the dryer. After the washer was delivered the delivery guys said I needed to get some foam to put between the washer and dryer Because the dryer was older they could not stack them so I went to Home Depot for foam but didn’t know what I was looking for so went to their appliance department and they told me they didn’t think two different brands could be stacked together so I went home made a few calls to other places and then called Electrolux They agreed the machines were not stackable so I called Mike who was away sick I purchased the washer on Saturday and by Wednesday or Thursday he was still not back to work and no one else could help me. It had to be him By the following Saturday after still getting nowhere at Canadian Appliance I went to Home Depot and purchased the dryer. They were extremely helpful and the delivery guys were excellent Mike then emailed on Saturday after I sent a few blasting emails and sent me Electrolux info stating they had to be matching washer and dryer Now he is the manager and should have told me this when I purchased the washer which then I would have purchased both with $150 off which was another issue during my nightmare week. I was not able to use the washer because I had no dryer so I asked them since the washer was not used and purchased about three days earlier would I not still get the $150 off since I would be buying the matching dryer all within a few days. No they would not honor that That was the last straw so paid more and purchased from Home Depot
I will never recommend this place On top of everything the staff told me he was away because he had bad knees. One of my blasting emails was if it was sore knees I understand but I did not understand why he could not use his hands or mouth to call
me or to give staff permission to deal with my upsetting issue
May 20, 2026
Reply from Canadian Appliance Source - Winnipeg
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are sincerely sorry to hear about your experience with your purchase at CAS; this is certainly not the standard we expect for our customers.
According to our records, stacking services were not included in your order as you ordered a washer only. Please note that stackable units are sold as a pair and cannot be stacked on top of an existing washer or dryer.
We apologize for any inconvenience caused and regret that you were not satisfied with your post-purchase experience.
Sincerely,
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Salvina,
We are so glad our staff was helpful.
CAS
Reply from Canadian Appliance Source - Winnipeg
Hello Douglas,
We are glad to hear that you had a great eperience with us and we hope to assist you in you future purchases.
Kindly,
CAS
Washer is loud and shakes
The washer I purchased is very loud and shakes a lot when it is running. Either there is something wrong with the machine or it was installed incorrectly.
March 16, 2026
Reply from Canadian Appliance Source - Winnipeg
Dear Tessa Riley,
Thank you for sharing your feedback with us.
We are sorry for the issue you are experiencing with your GE washer.
Our records indicate that the unit was delivered on March 17th.
Please reach out to our aftersales team at Aftersales@canadianappliancesource.ca and provide a video recording of the issue.
Once received, our team will be happy to report the matter to the manufacturer on your behalf.
Sincerely,
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Kelly,
Thank you for your kind feedback! We’re glad to hear Taya Woo made your experience a pleasant one. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Mike was great at helping us pick out a…
Mike was great at helping us pick out a dishwasher. He was friendly and knowledgeable. I would definitely recommend Canadian Appliance!
May 20, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Jacquie,
Thank you for your kind review! We’re glad to hear Mike was friendly and knowledgeable and helped you choose the right dishwasher. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great service and helpful tips
Great service and helpful tips! I am always delighted when I learn something new without having to ask.
May 9, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Jen,
Thank you for your kind feedback and for choosing CAS. We’re glad you appreciated the great service and helpful insights along the way. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Helpful in finding what would be…
Helpful in finding what would be suitable for my needs. Quick delivery. Efficient, personable and knowlegeable installers.
May 14, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi,
Thank you for choosing CAS! We’re glad to hear our team helped you find the right fit and that delivery and installation were quick and efficient. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Was a very poor experience from start…
Was a very poor experience from start to finish. First told us a set was available then on delivery day informed us not in stock and would have weeks to get had to go in a pay 400 dollars more for a different set. Then nitpicked about everything and did none of the installation at all then when we complained we got the comment as a gesture of good faith we will give you back the money you paid for installation. Then left all packaging told us we did not pay to have removed but we were never told we had to pay. Overall very poor experience would never buy from them again.
May 7, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg
Dear Robert Lowe,
Thank you for taking the time to share your feedback with us.
We sincerely regret to hear that your overall experience was less than adequate.
The delivery team reported that the installation could not be completed because the necessary drainage pipe was not available.
Please note that our installation service covers basic connections and does not include plumbing work; all required hookups must be ready for a standard connection at the time of delivery.
Additionally, because the existing taps were rusted, our team could not safely disconnect the hoses without risking damage to your property.
As a gesture of goodwill and to address your concerns, our team has processed a credit of $100.80 to refund your installation charges.
Sincerely,
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Kristine,
We're glad our service was helpful, timely, and professional. Thank you for your feedback!
CAS
This company is not helpful at all once…
This company is not helpful at all once they get their money. I have recommended them in the past but will never recommend them again. It is impossible to talk to anyone in management when sales, service and delivery are atrociously unhelpful.
I am saddened by this as I try to support Canadian business but I find they are seriously lacking in the after sale service.
May 8, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg
Dear Cindy,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and disappointment caused.
Please reach out to aftersales@caslp.ca with your order number and details of the issue so our team can review your case and assist further.
Sincerely,
CAS
Customer and Delivery service were both…
Customer and Delivery service were both excellent.
May 12, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Lynne,
We're so glad our customer and delivery service were excellent for you! Thank you for sharing your positive feedback.
CAS
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