Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... See more
Company replied
The salesman had promised an air fryer basket to be included with our purchase of appliances. When the appliances were delivered there was no air fryer basket and when I approached the salesman on it... See more
Fast in-store help by sales team who answered all my questions and features and made it easy to find what I was looking for. Great price. Installer arrived on time, had all tools/parts needed for th... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Winnipeg
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada
- 2042899685
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable associate and quick…
Very knowledgeable associate and quick delivery
March 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Freezer was in stock and available for…
Freezer was in stock and available for delivery within 2 days.
Delivery team was on time, fast and efficient. Installed new one and removed the old one in a short time. I appreciate how careful they were either doorways and walls.
March 13, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Audrey,
We’re so happy to hear that everything went smoothly with your freezer delivery and installation, and that our team handled everything with care. We look forward to helping you again soon!
Warm regards,
CAS
Raeesah very polite and efficient.
Raeesah, the Customer Care Rep. for the Winnipeg store was very helpful, quick and very polite and efficient.
March 24, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg
Hi Douglas,
Thank you so much for your feedback! We’re thrilled to hear that Raeesah at our Winnipeg store provided helpful, quick, polite, and efficient service.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Taku was truly amazing
Taku was truly amazing. So helpful and operates with integrity! He kept in touch and did everything he said it would.
Our order and delivery came earlier than what was expected.
Delivery was seamless too!
A very impressionable and positive experience.
I will certainly purchase my next appliance from here and would love to work with Taku again.
March 19, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Heather,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Taku provided such helpful, trustworthy, and attentive service, and that your order and delivery exceeded your expectations.
We truly appreciate your business with CAS and look forward to assisting you with your next appliance. Please don’t hesitate to share your positive experience with family and friends!
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Norman,
Thank you for your feedback! We’re glad to hear that you had a good experience with CAS.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
We were pleased with our experience…
We were pleased with our experience when we recently purchased a refrigerator from CAS. Maseeka gave us quality service in store, the purchase price was slightly lower than competitors, and the delivery was done on the day scheduled in a notably pleasant and careful manner.
March 3, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello,
We’re delighted that Maseeka provided excellent service and that your purchase and delivery went smoothly. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Warm regards,
CAS
Complaint About Appliance Delivery and Installation
I am writing to formally express my dissatisfaction with the recent delivery and installation experience at my home.
To begin your delivery driver once again, parked his vehicle on the sidewalk. This has reportedly happened multiple times before . I was contacted by our On-site Manager and asked to have the driver move his vehicle. When I relay this request, the driver dismissed the concern referring to the manager as “grumpy” and stating he had dealt with this issue previously.
When a behaviour repeats itself without correction, it becomes negligence. Your driver is familiar with this property and it’s rules, yet continues to disregard them. Parking on the sidewalk is not only inappropriate, it’s disrespectful to the community.
The delivery of the refrigerator, stove and dishwasher was acceptable. However, the installation process revealed SIGNIFICANT COMMUNICATION FAILURES.
When the service man disconnected the water line to my refrigerator, he informed me that he could not reconnect it, due to the copper wiring. At the time of purchase, I specifically asked the sales person whether the team would disconnect and reconnect the waterlines and I was ASSURED they would. Had I known I would’ve arranged for the necessary work in advance.
The following day, the plumber arrived only to inform me that he could not install the dishwasher because I did not have the required junction box. Once again, this information, your sales team should have provided at the time of purchase. According to the plumber, this OVERSIGHT IS A COMMON OCCURENCE.
If this is known issue, why are your SALES TEAM CONSISTENTLY FAILING TO INFORM CUSTOMERS?
This entire experience— from the repeated parking issue to the lack of essential installation information has been unacceptable. Stonecrest community (260, 270 & 280 Fairhaven Rd) has purchased appliances from your store many times.
We expect professionalism, accuracy, and respect— not repeated mistakes and preventable disruptions.
I request that you review these issues seriously and take corrective action to ensure that future customers do not encounter the same unnecessary obstacles.
I hope my microwave, which is currently on backorder arrives soon and that it’s delivery proceeds without any further issues.
Franca Phillips
March 4, 2026
Reply from Canadian Appliance Source - Winnipeg
Dear Franca Phillips,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns raised regarding both delivery conduct and installation communication.
We understand how frustrating this must have been, especially with the repeated parking issue and the lack of clarity around installation requirements. We sincerely apologize that the junction box and waterline limitations were not clearly explained at the time of sale, as this information is important for proper preparation.
We kindly recommend reaching out to your sales representative for assistance in adding the required junction box to your order. We also appreciate you bringing the delivery concerns to our attention, as this will be reviewed internally to help improve future service.
Sincerely,
CAS
Nothing wrong
Nothing wrong. Had what I required listened to my wants and needs before directing me to models. Only pointed out models that were within my price range, and desired needs. I appreciated the relaxed atmosphere.
March 10, 2026
Reply from Canadian Appliance Source - Winnipeg
Dear Sheila Spaulding,
Thank you for taking the time to share your feedback. We’re very glad to hear that you had a positive in-store experience and that our team was able to assist you in finding the right product within your needs and budget.
We noticed your rating does not reflect the comments provided, and we just wanted to ensure your experience was accurately captured. If there was anything that did not meet expectations, we would truly appreciate the opportunity to understand and address it.
Thank you again for your feedback and support.
Sincerely,
CAS
No pressure and knowledgeable
No pressure and knowledgeable. Great experience and the delivery folks were awesome!
March 17, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Robert,
We’re thrilled that our team could provide helpful guidance without any pressure, and that your delivery went smoothly. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
All the best,
CAS
The purchase was a “warranty” issue
The purchase was a “warranty” issue. Mike Wu was very helpful during the process.
March 18, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Roberta,
We’re glad Mike could make the warranty process straightforward and stress-free for you. We look forward to helping you with any future needs.
Warm regards,
CAS
new fridge purchase
I am not sure what trustpilot is but if it was the online interface for the store than it did well and yzael was really patient and helpful he made sure i understood everything and that it all went thru well and the software was good.
March 12, 2026
My decision to buy from CAS was their…
My decision to buy from CAS was their ability to deliver and install the next day. The website was easy to navigate and all information was clearly presented. No surprises! The item was as promised and delivered and installed as advertised. The delivery guys were polite and professional and on time! And love the impeller washing machine!
March 17, 2026
Good information was shared about…
Good information was shared about features and benefits
March 17, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Louise,
We’re thrilled our team could provide clear guidance and helpful insights for you. We look forward to sharing more expertise with you next time.
Best wishes,
CAS
Our dryer stopped working and was not…
Our dryer stopped working and was not repairable. We called Canadian Appliance Source and we were able to get a dryer delivered the next day! From purchasing to delivery everything was super smooth. We were very impressed with our whole experience!
March 10, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Dave,
We’re so glad we could get you a new dryer quickly and make the process effortless for you. It’s wonderful to hear everything went smoothly from start to finish. We can’t wait to help you with any future appliance needs.
Warm regards,
CAS
The Electrolux washer 600 series is…
The Electrolux washer 600 series is great, the delivery was wonderful. The service in the store and the delivery were exceptional.
March 9, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Donna,
We’re so pleased to hear everything came together smoothly, from your experience in-store to the delivery at home. It’s great knowing you’re happy with your new Electrolux 600 Series Washer, and we truly appreciate the chance to assist you. We look forward to working with you again or welcoming you back to the store.
All the best,
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Kia,
Thank you for your feedback! We’re thrilled to hear that Ms. Ali provided excellent service and made your experience with CAS a great one.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Once we made our selection on what we…
Once we made our selection on what we would like in our home, the sales rep was very efficient, knowledgable and had everything quickly arranged and processed and lined up for delivery.
March 7, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Susan,
Thank you for your wonderful feedback! We’re thrilled to hear that our sales representative was efficient, knowledgeable, and organized, making the selection and delivery process quick and seamless for you.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
The sales lady was lovely
The sales lady was lovely. She wasn’t aggressive and didn’t try to sell me something I didn’t want
Quite knowledgeable.
I haven’t received my product yet so …we will see
March 13, 2026
Knew product lines
Mike Wu was very knowledgeable and was able to provide all answers to my questions.
March 7, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Darell,
It’s wonderful to hear Mike was able to guide you so thoroughly and make sure you felt confident every step of the way. Having someone who can clearly walk through all the details makes a big difference in the experience.
We look forward to helping you again or welcoming you back in the future.
Best wishes,
CAS
Great buying experience
My wife and I have recently bought a new appliance at Canadian Appliance Source (on 1585 Kenaston Blvd, Winnipeg, MB). They have good prices, a great variety of appliances available and an awesome customer service. Overall, it's a great buying experience!
March 10, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Ricardo,
Thank you for your wonderful review! We’re delighted to hear that you and your wife had a great buying experience at our Kenaston Blvd location in Winnipeg. It’s great to know you appreciated our wide selection, competitive prices, and the level of customer service provided by our team.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.