Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... See more
Company replied
The salesman had promised an air fryer basket to be included with our purchase of appliances. When the appliances were delivered there was no air fryer basket and when I approached the salesman on it... See more
Fast in-store help by sales team who answered all my questions and features and made it easy to find what I was looking for. Great price. Installer arrived on time, had all tools/parts needed for th... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Winnipeg
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada
- 2042899685
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Installer did my new dishwasher…
Installer did my new dishwasher installation and declared "this machine is defective" and left.
4 days later the manufacturer's rep you arranged came on site and fired up the unit with no problem.
It is a panel ready DW. I am still waiting for the panel to be installed. The original installer said "not my department, get a cabinet maker to do it". The CAS customer service rep said the installers do it, but for an extra charge.
I would just appreciate having this completed, I've been trying to resolve this for a couple of weeks now. For the time being the unit works, but the extra strong springs in the door cause it to slam shut on my arm if there's no weight holding it down because the panel isn't installed. Help would be appreciated. Thank you.
March 4, 2026
Reply from Canadian Appliance Source - Winnipeg
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and inconvenience you experienced during the installation process.
For panel-ready dishwashers, the installation of the custom cabinet panel is not included in the standard appliance installation and would be considered an additional service. This type of work often needs to be arranged directly with the installation provider or a cabinet professional.
We apologize if this was not clearly communicated earlier.
Sincerely,
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Fred,
We're happy to hear that our team provided excellent service and on-time delivery. Thank you for your positive feedback!
CAS
Very satisfied customer!
Easy to order appliances over the phone. Helpful and courteous sales representative. Appliances were delivered and installed the next day and old ones were hauled away. Very satisfied customer!
March 1, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Karen,
Thank you for your wonderful review! We're thrilled to hear that ordering over the phone was easy and that our sales representative provided helpful and courteous service. It's great that your appliances were delivered and installed the next day, with your old ones removed efficiently.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
I have to say that everyone we met were…
I have to say that everyone we met were very helpful and extremely friendly. Great customer service. Very pleased with our new products.
March 7, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Melissa,
Thank you for your kind review! We're thrilled to hear that everyone you met provided helpful and friendly service, and that you’re very pleased with your new products.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
Very quick in and out
Very quick in and out. Not pressured, we came in with two options of the range we were looking at, sales lady pointed out the pros and cons of each. Price matched other stores.
February 28, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Shawn,
Thank you for sharing your experience! We’re glad to hear your visit to Canadian Appliance Source was quick, comfortable, and pressure-free. It’s great that our sales team could walk you through the pros and cons of the ranges you were considering and help you make the right choice while also ensuring you received a competitive price.
We truly appreciate your business and are happy we could assist with your purchase. We look forward to helping you again in the future, and please feel free to recommend Canadian Appliance Source to your family and friends if they’re ever shopping for appliances. Thank you for choosing us!
CAS
Everything went as scheduled in the…
Everything went as scheduled in the Showroom. Advertising price matching and then not matching because of conditions was a bit of a setback. Overall excellent service including the delivery & set-up.
February 26, 2026
The service from our salesperson was…
The service from our salesperson was good however we did not get the washer we had come in for. There was a Samsung machine which was on sale for $605 which is the one we were interested in. We were told that there were none in stock and it would take two weeks to get one in. This delay was not acceptable as our machine was dead and we needed to get one right away. The salesperson suggested we get a LG machine at a cost that was about $150 more than what the Samsung was on sale for. As we needed a machine right away we reluctantly got the LG machine. It would have been nice if we were offered a discount on the machine we ended up with as this experience is the perfect example of bait and switch. Offer something at a good price, don’t have it in stock and sell us something more expensive.
February 28, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Ashraf,
Thank you very much for your feedback! We’re delighted to hear that you had a great customer service experience with us.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Maseeka Ali was very pleasant to deal…
Maseeka Ali was very pleasant to deal with and took care of my needs promptly!
March 2, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Perry,
We’re glad to hear that Maseeka Ali was pleasant to work with and was able to assist you promptly. We will be sure to pass along your kind comments.
We truly appreciate your purchase and look forward to welcoming you back again in the future.
Kind regards,
CAS
so easy
so easy, fast free delivery, environmentally friendly. Purchased on line and delivered an in stock item 2 days later!
February 27, 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Carrie
We're so happy to hear that your online purchase was easy and that the delivery was quick. It’s also great to know you appreciate our environmentally friendly approach. We truly value your support and hope to welcome you back again soon!
Thanks again for shopping with us.
Best regards,
CAS
easy to deal with
February 26, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Sandra,
Thank you for your kind feedback! We’re glad to hear that you found CAS easy to deal with. Making the appliance buying process simple and smooth is always our goal. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend us to your family and friends as well.
CAS
Great prices
Great prices, helpful service, very good options to choose from. Yzael was helpful, answered our questions, and helped us find the best option for us.
March 4, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Tammy,
We really appreciate your kind feedback! It’s great to know that our pricing, selection, and service met your expectations. We’re especially happy that Yzael was able to assist you and help you find the right appliance. Thank you for choosing CAS—we look forward to helping you again and assisting your family and friends with their appliance needs, too.
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Beverly,
Thank you for the great feedback! We're happy to hear that you found a great deal and had a positive experience with our team. Providing quality appliances at competitive prices is something we always strive for.
We sincerely appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you keep us in mind and share your experience with family and friends.
CAS
Customer Service team
Fast in-store help by sales team who answered all my questions and features and made it easy to find what I was looking for. Great price. Installer arrived on time, had all tools/parts needed for the job with him (no running back to truck). Disconnected and removed old washer and removed off premises (as well as box and packing) Less than an hour from start to finish including quality control to ensure our new appliance performed, and everything was working as it should before he left. Would I recommend this store?...100% YES
February 26, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Debb,
Thank you so much for sharing your detailed experience! We’re thrilled that our sales team was able to provide fast, knowledgeable assistance and help you find exactly what you were looking for at a great price. It’s wonderful to hear that our installer handled everything efficiently—from disconnecting your old washer to completing quality checks on the new one—making the process smooth from start to finish. Your recommendation means a lot to us, and we look forward to assisting you with future appliance needs!
CAS
I am giving 5 stars to this company…
I am giving 5 stars to this company because the sales associate was helpful and friendly. The store has the appliance cost at other stores in the area listed, so one can compare. And the cost of appliances at this store includes free delivery, free installation and free removal of the old appliance.
March 1, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Jean,
Thank you for taking the time to leave such positive feedback! We’re happy our sales associate could make your visit easy and enjoyable, and that our delivery, installation, and removal services added value. CAS truly values your support and looks forward to serving you again. Don’t forget to recommend us to family and friends!
CAS
No proper jnstall
While the delivery
men were great at bringing in the new stove and removing the old one,they couldn't install because of a floor plug (?) and the new unit was too cold. We really struggled to move the stove in & get it leveled and then it was covered in tape which left residue all over it especially the cook top which I'm not sure i can even remove! Not very happy with the experience.
February 27, 2026
I was looking at this stove since last…
I was looking at this stove since last year and decided not to buy it yet. This year I was looking again and found it on sale, and that's why I decided it to buy it now. I send Michael Wu an email to see if this stove was in the showroom to look at, but he told me, it was still in the warehouse. So I went down to talk with him about it. And he made me an offer that I couldn't refuse. So I decided to buy it, He's very easy to deal with. The only issue that I had was when it was delivered. They gave me a time range between 12 and 3 and my delivery came in by 5.
February 27, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Kathy,
Thank you for sharing your experience! We’re glad to hear that Michael Wu was easy to work with and helped you secure a great deal on the stove you had been considering. It’s always great when the timing works out, and a good sale comes along.
We do apologize that the delivery arrived later than the scheduled window, but we truly appreciate your patience and understanding. Thank you for choosing CAS—we value your business and look forward to assisting you again in the future. Please feel free to keep us in mind for your next appliance purchase and share your experience with family and friends!
CAS
I had an excellent experience with the Delivery of My New Refridgerator
I had an excellent experience with my appliance delivery. The team arrived on time within the scheduled window and gave me a heads up call beforehand. The handled my new appliance with great care, carefully bringing it into the house without bumping walls or floors. The installers were professional, efficient and clearly knew what they were doing. They leveled and set up the appliance, walked me through the basic functions, and made sure everything was clean and tidy before they left. Outstanding service from start to finish-highly recommended.
February 27, 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Darlene,
Thank you for taking the time to share such a detailed review! We’re thrilled to hear that your delivery experience was smooth from start to finish. It’s great to know our team arrived on time, handled your appliance with care, and ensured everything was properly set up while keeping your home clean and tidy.
We truly appreciate your business and your recommendation. CAS looks forward to assisting you again in the future, and we’d be grateful if you shared your positive experience with family and friends!
CAS
Overcharged at point of sale
I was overcharged $80 at point of sale by the salesperson for delivery when I bought a floor model and put it in the back of my truck right from the store. I was handed an invoice reflecting a credit to be processed, was emailed contrary invoices and I am still fighting and waiting for my credit. This was the fourth appliance I bought here and will be the last.
February 26, 2026
Reply from Canadian Appliance Source - Winnipeg
Dear Stephen Sherlock,
Thank you for reaching out and sharing your feedback with us.
We apologize for the overcharge at the time of your purchase.
According to our records, a delivery fee was applied to your order, after which the order was set for picked up at the store.
This has since been rectified, and a refund of $78.34 was processed on March 3rd.
Sincerely,
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.