Canadian Appliance Source - Winnipeg Reviews 

I was overcharged $80 at point of sale by the salesperson for delivery when I bought a floor model and put it in the back of my truck right from the store. I was handed an invoice reflecting a credit to be processed, was emailed contrary invoices and I am still fighting and waiting for my credit. This was the fourth appliance I bought here and will be the last.

Edit Feb 28 2026: Issue still persist despite their below response and supposedly addressing it last December...

I already reviewed this company in the past with better scores.
CAS wrongly associated my account with another buyer, providing me with that other client's address, purchase information, warranties, delivery date and time, and a few other information. Total of 7-8 emails containing information of another client over the course of a week. I contacted them 2x at the first emails received to advise them of their mistake and I still received additional emails. So client J from Manitoba may not have gotten his emails because I received them instead. I even got the request to rate the delivery a week later!
I find it very worrying that a client's information can be shared so easily with another client, including all information that can affect the delivery process and that despite being advised 2x of the mistake, the company continued to send emails to the wrong person until the end of the process. Someone ill-intentioned could have messed with the delivery/order and was provided with all the information to do so.
Both the sales team/seller and team in charge of delivery were advised via emails, and neither fixed the issue.
So be careful if you order with them to ensure you get all your emails related to a purchase, review which email account is associated with your purchase and what private information of yours may have been shared with others. It definitely worries me for my own account, should I ever want to order again...

My husband & I purchased a washer/dryer set from CAS back on Sept 27/25 & that experience in itself was truly amazing. Our sales rep was Taku 🌟🌟🌟🌟🌟, delivery/pickup/install was smooth sailing🌟🌟🌟🌟
We are experiencing an issue with the dryer & called to Minousha B. the Customer Care Rep at CAS, who helped us with the necessary information that we needed to get our issue fixed. Truly amazed by the wonderful service we have received to date. All concerned deserve 5 stars 🌟🌟🌟🌟🌟 Thanks so much to everyone!

I have just talked to customer service rep Nishta Nunkoo regarding a copy of an invoice that I needed.
Nishta quickly found what I needed and sent me an email while I was on the ohone with her.
Excellent customer service from CAS. Will definitely deal with them again for future appliance needs.
Thanks Nishta!

I called to make arrangements for the 2nd part of our order; Minousha was very efficient and helpful in answering my questions & arranging for delivery the next day.

I ordered a dishwasher, same model number as my previous one. Did not fit. The return policy here is a nightmare. Took weeks. Beware of the return policy.Factory-sealed products can be return within 60 days* read that. No open box returns, used or installed products, or products missing packaging. In rare situations, where CAS, may at its sole discretion, accept an open or out of the box product a 35% re-stocking fee will apply. Authorized returns can be dropped off. A retrieval fee of $89.55 or more may be applicable....

The return process took weeks. The box was open but the dishwasher was still wrapped. I had to take pictures of the box, then pictures of the labels and then finally I had to open the packaging to take picture of the inside door serial number. After this, about a month, I was charged 15% because I ordered another dishwasher from them. Once the exchange was complete I was billed another fee, which I have not paid. I'll have to check my visa to see if they pushed it thru.
The sales man was no help and never retuned my calls or e-mails. When I did get him by chance there was nothing he could do I had to deal with the returns department and customer service.
Delivery times are non negotiable, your either there between those times or they move the day.
Most time consuming, expensive, excruciating transaction of my life.

As you can see by their review, nothing will be done.

I received a call today, January 14, 2025, essentially saying you filed the complaint after the transaction was completed and you agreed to the 15%.

I said what was I supposed to do as I needed a dishwasher and had paid for one already.

The caller said she did not like my tone, would not listen to me and kept repeating the same story. I raised my voice asking her to listen to me. She said I'm terminating the conversation.
That is no customer service, you essentially called telling me I agreed to it, I tried to explain, but you would not listen and kept repeating you agreed to it and filed the complaint after the transaction was completed.
Nothing like aggravating me even further. Good job.

I phoned to purchase a washer and talked to B___ on Kenaston Avenue Winnipeg . She told me she could waive the cost for delivery .I agreed and gave her my credit card information . I was emailed the receipt and immediately noticed she had charged the full fee and
did not discount the delivery fee as we had agreed . I called her immediately and she said she would correct this and would call me back in 2 days once approved by manager . She did not call back . I called again to confront her and again she said she would call back in 3 days . She did not call . I have found out later that there are no store managers . So my complaint is that I was lied to , 3 times and charged over the agreed price. However the washing machine , I am very happy with . Other purchases I have made with this company had gone very well and I did not expect to run into someone dishonest . I was caught off guard . In the future ,I will get the quote in writing before allowing the purchase .

I found your after purchase service lacking. I was trying to find out what was needed to install the fan. It took me several tries to find out. I think this is the company you suggested that needs to improve on this side. Also when the salesperson called to arrange the delivery he became rude and threatening. I was checking, if the date he suggested would work for me. I will not buy from you again.

Outstanding Service!

The Whirlpool refrigerator we ordered from CAS arrived when scheduled...and its progress
from purchase date to delivery date was easily tracked by the email messages sent to us, and was also very accurate as to when delivery of the new refrigerator would be made

On the date the fridge arrived, the two young delivery technicians went over-and-above " just a delivery" mode to help us in so many ways... to easily get the old fridge out, the new fridge safely in, and to ensure a fully functional fridge was left for us to use. They were truly outstanding!!

The customer service at CAS was also extremely helpful in advising us NOT to plug the new fridge in for 24 hours... and also explaining WHY that that would be advisable - in order to allow the internal workings of the fridge to "settle down" (following probably numerous ups and downs as the fridge was being moved around from factory to store to delivery)

Freezer food could (they said) be put into the new freezer with a couple of bags of ice
and this would basically keep the frozen foods frozen until the fridge was ready to plug in.
Worked like a charm, and the fridge we purchased is, at the moment, running very quietly - as advertised (which was one of the reasons we bought the new fridge - our old fridge, a Kenmore , was very noisy)

I purchased a dishwasher and was told 4 days for delivery. It arrived 20 days later and no one notified me it was ready for pickup. The only communication I received is when I contacted the sales rep asking for updates. When I last contacted the rep they told me it arrived 6 days prior and was waiting for pick up even though I received no email. The process has been further frustrating when I can't call the warehouse directly and have to wait for the sales office to open to talk to the sales rep. Overall the sales rep was helpful at first, but once I purchased the product the customer service was lacking to say the least. There was no compensation for their clear lack of communication and incompetency. I will not come back nor will I have anything nice to recommend regarding this store.

Very poor experience
We purchased a range and fridge from Canadian appliance source
The range was delivered but the fridge has not been yet
Although all advertisements etc indicate that air miles are given for purchases that was not the case for us
We called in with our air miles number after the purchase since we forget to give it and our sales representative Michael Wu did not remind us at time of purchase
He indicated he would add the number to our order but after following up with him since no air miles appeared in our account he simply said that since we got such a good deal we can’t get airmiles too since they wouldn’t make enough margin….and he hoped this information would clear things up.
Unbelievable. The lack of integrity is astounding
I would not recommend buying from this store!!

Lots of selection! Salesperson was very knowledgeable. Prices are reasonable and deals for bundles! Most of my order was in stock. What I do have to wait for will be three weeks.

Awesome experience from start to delivery! Very professional service from sales staff helping me select my new TR 5 washer, to the delivery staff who were punctual, professional and courteous. I couldn’t be more delighted with this experience. Great company to deal with!

Salesperson Yoyo You helped me via chat and she was so helpful. She noticed a few design issues that I had missed. We really appreciated her work in our order.

dented fridge. i sent message to agent but of course im getting no reply

Having a warehouse that is only open 9 - 4 weekdays is absolutely ludicrous. I would not take a day off work to pick up an appliance. Every other retailor selling that appliance is open on Saturdays for pick up at the store.

Good job. Thanks.

Quick and precise answers! Solved my problems!

We were sold on the fact that our particular fridge was in stock and could be delivered within a few days. As it turns out, the fridge is not in stock in our province and we cannot get any information on how long the delay will be. A delay is forgivable but an open ended, vague delay with no end in sight leaves a bitter taste in a customer’s mouth. There has been little to no effort to try and rectify the issue. I feel like I’m chasing down a solution. Not impressed. I will go elsewhere next time.

Purchased a washing machine in store on August 26th. Was told by the salesperson that it would arrive around August 28th. Called on August 29th wondering when I could expect it as I had not heard anything. I was told that it was expected for August 31st. Called on September 5th and was now told that there was no expected arrival date! They have all my information and at no point was I notified of any change. Very poor customer service, a simple email would have sufficed instead of me having to keep calling and being on hold wondering what is going on.