Closs & Hamblin Reviews 

4,150
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

Visited the Brighton store for the fourth time today. The last three occasions I have visited this store I have been dealt with the same staff member who has incredibly poor customer service skills. S... See more

Company replied

Rated 5 out of 5 stars

Order received two days after ordering. Error with duplicate payment my end and they responded and sorted out straight away. Curtains were well packaged and great quality. Could not fault the service.... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry about having made to measure curtains and accessories done and got some very detailed and helpful responses. It's not often these days a company puts themselves out to be as helpful... See more

Company replied

Rated 5 out of 5 stars

Wonderful service. Product arrived quickly and well packaged. Would definitely purchase again from this company

Company replied

Company details

  1. Curtain Supplier and Maker
  2. Curtain Store
  3. Window Treatment Store

Written by the company

A proud British retail company with over 90 years of experience. With expert technical product knowledge in furnishing fabrics, made-to-measure curtains, blinds and shutters, we are always looking to support and assist our customers with the best advice to make their finished products absolutely amazing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,150)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent in every way

Excellent in every way - products, packing, delivery and keeping me advised. Absolutely delighted with everything - thank you very much

September 5, 2022
Rated 5 out of 5 stars

Lovely company

I have always found C and H an excellent company to deal with. Orders are completed and delivered well packed and in good time. I just wish you hadn't reduced the size and range of your Guildford Branch!

September 2, 2022
Rated 4 out of 5 stars

I buy my dyes from C&H because they…

I buy my dyes from C&H because they have such an extensive colour range and they are always accurate excellent for dying lace

August 15, 2022
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Reply from Closs & Hamblin

Thank you so much for your feedback, we're thrilled you found product you're happy with. Could I please ask why you decided to rate us only 4 stars? Is there anything we can improve?

Rated 5 out of 5 stars

I had a query about postageRefreshing to get charming help over the phone

I had a query about postage. I wasn't happy that because of living in the Western Isles I had to pay quite a lot of postage. I wondered if they could waive the postage because on the website it did clearly say free postage throughput the UK if spending over a certain sum.
I spoke to a young man whom I think was a trainee. He was polite and passed me over to Michelle (I think). She called the supplier to see if the product was available and then called me back. She and the trainee were so charming and keen to help that I did go ahead with the order, even though they said they could not waive the postage because of dealing with a supplier. I thought this was reasonable. However I think the website is misleading in saying that postage is free for the UK because clearly not always for non mainland.

August 25, 2022
Rated 5 out of 5 stars

New curtains

Great service and variety of products available in Eastbourne. Very helpful staff.
Fast and easy to order on line.
Minimum order value for free postage but if you sign up for news letter that covers mail cost.

August 31, 2022
Rated 5 out of 5 stars

Fantastic service

Fantastic service, ordered on line on a sunday delivered on tuesday. Delivery all correct, curtains a perfect colour match.

August 24, 2022
Rated 3 out of 5 stars

I only received one roll of wallpaper…

I only received one roll of wallpaper though I ordered and paid for three. However, you identified the problem and I am awaiting the 2nd part of the delivery.

August 23, 2022
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Reply from Closs & Hamblin

Sorry to hear you had issues with your shopping, and thank you for reaching out to us - we're happy we can help you resolve it!

Rated 3 out of 5 stars

Delivery options

Would like to have been able to have the goods delivered to my local store for me to collect for free delivery. This option was not showing at check out on your website.
Also the item should be dispatched from warehouse/store within 24 hours of order being completed.

August 23, 2022
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Reply from Closs & Hamblin

I appreciate your feedback and understand why this might not be ideal. Sadly, we don't offer free delivery to the store, as we still have to pay for the postage for the items mandated by our supplier. That's why we offer home delivery, for your convenience. I'm sorry the items weren't shipped as soon as you expected, this could be out of our control as we do work with suppliers who process some of the orders. I appreciate your concern and we hope to leave better impression next time you shop with us.

Rated 5 out of 5 stars

Blind shut out the sunlight very well.well…

Blind shut out the sunlight very well in our bedroom keeping room cooler. Very helpful lady at Brighton when DHL miss delivered the blind.

August 22, 2022
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Reply from Closs & Hamblin

Hello Anne, thank you so much for your review. We're thrilled you're happy with your purchase, hope to see you again

Rated 1 out of 5 stars

Been told curtains are delayed

Been told curtains are not coming direst from c and h after I had placed order. Just received an email now from supplier to say due to present situation they will be delayed. We will wait and see.

August 22, 2022
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Reply from Closs & Hamblin

Hello Louise, thank you for your review and I'm sorry you experienced issues with the delivery. As your item is a special order product (not available in our physical stores) we had to order it from the supplier, this is explained in our Terms & Conditions. Sadly, we don't have a control over suppliers deliveries, but we do ensure the deliveries arrive in time specified unless they experience an issue outside of our control. I appreciate it's not what you were hoping for and we truly hope you'll love your new curtains and we will be able to make a better impression next time you shop with us.

Rated 5 out of 5 stars

Looking for curtains

Looking for curtains - just not sure where to search. Approached by a really helpful member of staff who asked a couple of questions, pointed out those applicable and also that some were on sale and some not. Success was so much faster. Came away very happy.... and they look perfect.

August 19, 2022
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Reply from Closs & Hamblin

Thank you for your review, we're very happy you found our products and customer service helpful. Hope to see you again soon

Rated 5 out of 5 stars

Very pleased!

Closs & Hamblin website is easy to navigate, was able to find the item required with ease. Ordering process very easy and communication about my order has been brilliant. Would buy from them again.

August 18, 2022

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