Closs & Hamblin Reviews 

4,150
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

Visited the Brighton store for the fourth time today. The last three occasions I have visited this store I have been dealt with the same staff member who has incredibly poor customer service skills. S... See more

Company replied

Rated 5 out of 5 stars

Order received two days after ordering. Error with duplicate payment my end and they responded and sorted out straight away. Curtains were well packaged and great quality. Could not fault the service.... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry about having made to measure curtains and accessories done and got some very detailed and helpful responses. It's not often these days a company puts themselves out to be as helpful... See more

Company replied

Rated 5 out of 5 stars

Wonderful service. Product arrived quickly and well packaged. Would definitely purchase again from this company

Company replied

Company details

  1. Curtain Supplier and Maker
  2. Curtain Store
  3. Window Treatment Store

Written by the company

A proud British retail company with over 90 years of experience. With expert technical product knowledge in furnishing fabrics, made-to-measure curtains, blinds and shutters, we are always looking to support and assist our customers with the best advice to make their finished products absolutely amazing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,150)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Excellent choice offered. Very pleased with sample and prompt delivery. Very reasonable p & p too.

September 17, 2022
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Reply from Closs & Hamblin

Thank you Jessica for your kind words and we hope to see you shopping with us again!

Rated 1 out of 5 stars

Disappointing

After, I think 5 visits I'm left really disappointed. Spent a lot of money on 7 roman blinds and a pair of curtains and frankly would have been better saving the money, measuring myself and ordering on line! Charged c. £500 for fitting and the guy who turned up thought he could do it in under 2 hours! 3 or 4 visits later I've given up with them. The last person they sent I asked to her face whether she would be happy with the blind that still was not right and she answered No! That says it all. Never again!

September 7, 2022
Unprompted review
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Reply from Closs & Hamblin

Hi Chris, we're really sorry your fitting wasn't up to your satisfaction. We will pass this onto our specialist team for them to learn and review. I truly hope your next experience with us will be much more positive if you decide to visit our stores again. Thank you for your honest feedback!

Rated 1 out of 5 stars

Wrong price indicated

September 28, 2022
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Reply from Closs & Hamblin

Hello, I could see that our website had the wrong price by accident, however the correct amount was charged to your account and the mistake has been fixed. I'm sorry for the inconvenience and thank you for your order.

Rated 2 out of 5 stars

The curtains

The curtains, nicely made, the design all wrong...I asked for Hampstead Heath.....you sent
Hampshire . ...sadly I had unpacked them and put them up before I realised your mistake. Very dissapointed that your packing dept got it wrong.

September 25, 2022
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Reply from Closs & Hamblin

Hello Rita, I can see what you mean and I'm deeply sorry for the mistake. Sadly, as you said - someone must've accidentally pick up the wrong design. I cannot see any attempts on return on your part, if you have the original packaging we could happily re-pack and exchange your product for the right one. Again, sorry fir the mistake and we hope to do better next time you are shopping with us.

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, excellent delivery service, and excellent value sake items.

September 2, 2022
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Reply from Closs & Hamblin

Hello and thank you for your feedback, we're thrilled you found the website easy to use. Hope to see you again!

Rated 5 out of 5 stars

Curtain and duvet cover order.

I ordered a Laura Ashley duvet cover and curtains from this company and was really happy with the communication that I received and the delivery time. The items were well packaged and completely as expected. Thank you.

September 2, 2022
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Reply from Closs & Hamblin

Thank you so much for your support and a lovely review, we hope you love your new curtains and divert!

Rated 4 out of 5 stars

Overall good value

Overall good value. Slight problem with both curtains when gathering the header tape as the cords were stuck in a few places and stitches had to be broken to gather them. However, this doesn’t notice and they look perfect. Not had this problem before and have bought many curtains from C and H. Although lined they let quite a bit of light through. Delivery was good

September 22, 2022
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Reply from Closs & Hamblin

Hello Janet, I'm sorry to hear you experienced the issued and we will take this opportunity to improve. I'm happy that despite this you love your new curtains and we thank you for your continuous support.

Rated 3 out of 5 stars

Willow curtains

Very fast delivery, but unfortunately wrong size delivered so consequently the curtains I ordered will have to be returned.

September 22, 2022
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Reply from Closs & Hamblin

Hello Wendy, I'm really sorry for our mistake. I hope you had an easy time arranging a refund and you found the right size curtains after all. We're looking forward to seeing you again and thank you for your order.

Rated 5 out of 5 stars

Wallpaper sample

My order for a wallpaper sample was dealt with quickly and received promptly. I happily recommend this company and its products.
Thank you.

August 15, 2022
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Reply from Closs & Hamblin

We're thrilled you found the service satisfactory, we hope to see you again.

Rated 5 out of 5 stars

Beautiful wallpapers

Beautiful wallpapers, bed linen, etc. Difficult to choose between them. Arrives quickly, exactly as it looks on the website.

August 15, 2022
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Reply from Closs & Hamblin

So happy you like our selection and we hope we keep delivering great products. Have a lovely day!

Rated 5 out of 5 stars

First use of C&H website.

I normally do my shopping with C&H in their Winchester store, but recently made a purchase over their website. Very convenient with the notification received about the delivery. And saved me carting 4 bath towels home. It wont stop me going into the shop as i love browsing and the staff are lovely, but good to know their website does it thing well.

August 30, 2022
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Reply from Closs & Hamblin

We're really happy you found the website useful, we're proud to offer additional way of shopping for our loyal customers. Please have a lovely day!

Rated 5 out of 5 stars

I have had to replace my voile curtains…

I have had to replace my voile curtains in my bedroom but have been unable to climb the ladder as at age 80 it is very risky. I contacted CH Fabrics in Brighton and they sent along a lovely lady who measured up the curtains and a few days later I got an estimate. I eventually received a visit from a gentleman who fixed up the curtains and they look really fabulous. He was so helpful and efficient and I cannot say how grateful and appreciative I am at the service received. Jillian.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Curtains

Just to say. A very big thankyou. I only ordered my Laura Ashley Curtains yesterday, they came today. They are amazing. The quality is excellent. They are even nicer than the Internet photos. I am totally Sooooooo pleased with them. Next time I want Curtains, I will definitely be shopping with you.Thankyou.

September 1, 2022
Unprompted review

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