Visited the Brighton store for the fourth time today. The last three occasions I have visited this store I have been dealt with the same staff member who has incredibly poor customer service skills. S... See more
Company replied
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Order received two days after ordering. Error with duplicate payment my end and they responded and sorted out straight away. Curtains were well packaged and great quality. Could not fault the service.... See more
Company replied
I made an enquiry about having made to measure curtains and accessories done and got some very detailed and helpful responses. It's not often these days a company puts themselves out to be as helpful... See more
Company replied
Wonderful service. Product arrived quickly and well packaged. Would definitely purchase again from this company
Company replied
Company details
Written by the company
A proud British retail company with over 90 years of experience. With expert technical product knowledge in furnishing fabrics, made-to-measure curtains, blinds and shutters, we are always looking to support and assist our customers with the best advice to make their finished products absolutely amazing.
Contact info
71/72 North Street, PO19 1LP, Chichester, United Kingdom
- 01892773600
- briweb@candh.co.uk
- www.candh.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast efficient service
October 5, 2022
Reply from Closs & Hamblin
Thank you for your kind feedback, we hope to see you again.
Great curtains and good communication
October 22, 2022
Reply from Closs & Hamblin
Thank you so much and please enjoy your new curtains!
The curtains were of an excellent…
The curtains were of an excellent quality and look fabulous up
October 15, 2022
Reply from Closs & Hamblin
Thank you so much for your kind words, please come again!
Thermal curtain linings
Order delivered in 24 hours from ordering. Excellent products. Good value for money. High quality.
October 21, 2022
Reply from Closs & Hamblin
Hi Sue, thank you so much for your feedback! We're thrilled you had such a nice experience!
Intelligent and thoughtful staff make all the difference
The fabric is lovely. Delivery was extremely quick. The price is very reasonable. More importantly than all of those, however, was the personal service received. My order was checked and thought about. Because it didn't seem to be quite right (2 sets of tie-backs but only 1 set of curtains) I was contacted by C and H to check my order before dispatching. I was very grateful for the intelligent staff. Thank you.
October 17, 2022
Reply from Closs & Hamblin
Hi Fiona, we're thrilled you had a pleasant experience. Thank you so much for your kind words, I will pass it on to the team
I enjoy shopping with Closs and…
I enjoy shopping with Closs and Hamblin, quality items at decent prices and lots of variety.
October 6, 2022
Reply from Closs & Hamblin
Thank you so much for your kind words and please have a lovely week.
Very helpful staff
Very helpful staff . I am not comfortable with ordering on line. Helpful staff took my order over the phone and helped me through the payment process. A very pleasant experience
Thank you
October 13, 2022
Reply from Closs & Hamblin
Thank you so much for your review, we are always happy to help our customers shop in a way they suits them. Please have a lovely day!
Very impressed by the speed at which my…
Very impressed by the speed at which my order was made up and dispatched. Arrived on time.
October 13, 2022
Reply from Closs & Hamblin
Thank you so much, we're thrilled the items arrived to you on time. Please enjoy your day
Helpful and knowledgable.
I was given very informative and helpful advice from the Tunbridge Wells branch which led me to place my online order.
October 9, 2022
Reply from Closs & Hamblin
Hello and thank you for your review, we will pass it on to our Tunbridge Wells team
Reply from Closs & Hamblin
Thank you so much for sucha kind words! We hope to see you again
Cushion tabs.
Thank you for your polite reply,we are happy to keep the cushions and my wife will make her own retaining tabs. the pattern and colour make them.
R.J.D.
October 11, 2022
Reply from Closs & Hamblin
Hello Roger, I'm sorry you're not enjoying the product. If you are still unhappy with it, we're more than happy to offer you a refund, please get in touch with our web team. I can see that the product listing doesn't specify any ties on the design, but we do have other products with ties on if you'd like to exchange it. I hope you'll have a better experience with us next time, and thank you so much for your order.
Above and beyond
I placed an order for some Christmas presents because the sale was on and postage abroad is so expensive (the items are going to Canada).
One of the cross stich kit wasn't available so Closs & Hamblin emailed and allowed me to choose another kit which they found in a store. Several emails later everything was organised. The main order came out in one box and the single kit came direct from the other shop. They arrived with in two days!
On top of that C&H honoured the % off. Helpful and honourable! I will be back.
October 2, 2022
Reply from Closs & Hamblin
Thank you so much Alexandra, we're really happy you had a great experience and please enjoy your Christmas presents!
Reply from Closs & Hamblin
Hello and thank you for the review, we are happy you found it easy!
My curtains arrived in a timely manner…
My curtains arrived in a timely manner and customer service was great. Thank you.
October 6, 2022
Reply from Closs & Hamblin
Thank you so much for the feedback, we hope to see you again
Beautiful product
Beautiful product, great price, very fast free delivery,
exactly as described. Thankyou
October 5, 2022
Reply from Closs & Hamblin
Hello Donald, thank you so much for your lovely feedback. We hope we can keep it up for the next time you shop with us
My parcel of wallpaper arrived today
My parcel of wallpaper arrived today, one day earlier than expected 😊. All the rolls were securely packaged, wrapped in waterproof plastic and left in safe place (as I was out when delivery was made). I am absolutely delighted with my paper, it’s a much better quality than I anticipated and is exactly what I hoped it would be (colour wise). Would definitely recommend Closs & Hamblin to anyone looking for top quality paper, alongside first class customer service.
October 5, 2022
Reply from Closs & Hamblin
Hello and thank you so much for your extremely kind feedback - we're more than happy to process your order and we'd like to thank you for your support. Hope your home loves the new wallpaper!
Lovely cushions although a bit pricey…
Lovely cushions although a bit pricey but I wanted them to match my wallpaper.
October 2, 2022
Reply from Closs & Hamblin
Hello Jacqueline, I'm thrilled you loved your cushions. Sadly, the price is being dictated by our supplier, what is out of our control. We hope to offer a cheaper range in the future, and we hope to see you again.
Reply from Closs & Hamblin
Thank you so much for your feedback and order. Please enjoy your day.
Excellent product…easy to use website
Excellent product…easy to use website. Responsive help desk.
Will use you again for our important household items.
Clive and Judith Blatchford
October 5, 2022
Reply from Closs & Hamblin
Hello Clive and Judith, thank you both for your kind words and we hope to see you again soon.
Reply from Closs & Hamblin
Thank you so much for your feedback and we hope to see you again.
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