Visited the Brighton store for the fourth time today. The last three occasions I have visited this store I have been dealt with the same staff member who has incredibly poor customer service skills. S... See more
Company replied
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Order received two days after ordering. Error with duplicate payment my end and they responded and sorted out straight away. Curtains were well packaged and great quality. Could not fault the service.... See more
Company replied
I made an enquiry about having made to measure curtains and accessories done and got some very detailed and helpful responses. It's not often these days a company puts themselves out to be as helpful... See more
Company replied
Wonderful service. Product arrived quickly and well packaged. Would definitely purchase again from this company
Company replied
Company details
Written by the company
A proud British retail company with over 90 years of experience. With expert technical product knowledge in furnishing fabrics, made-to-measure curtains, blinds and shutters, we are always looking to support and assist our customers with the best advice to make their finished products absolutely amazing.
Contact info
71/72 North Street, PO19 1LP, Chichester, United Kingdom
- 01892773600
- briweb@candh.co.uk
- www.candh.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very quick process which I'm happy…
Very quick process which I'm happy about. Ordering was good.
November 22, 2022
Reply from Closs & Hamblin
Thank you, I'm pleased you found it fast. Hope to see you again.
Great selection of products at…
Great selection of products at reasonable prices. I love William Morris designs and Closs & Hamblin have a lovely range. Speedy delivery, too.
November 21, 2022
Reply from Closs & Hamblin
Thank you so much, we are very proud of our Morris selection! We hope to see you again.
Easy to order
Easy to order, timely delivery, well packed and as decribed. Very happy overall and would happily recommend this company.
November 22, 2022
Reply from Closs & Hamblin
Thank you so much for your kind feedback, we hope to see you again and we really appreciate any recommendations.
Very easy to order on line
Very easy to order on line. Arrived quickly and good quality.
November 22, 2022
Reply from Closs & Hamblin
Thank you so much for your kind feedback, please have a lovely day.
Reply from Closs & Hamblin
Thank you so much for your kind feedback, Alison.
Reply from Closs & Hamblin
Thank you so much for your feedback, we're thrilled you like the curtains!
Items delivered quickly and in good…
Items delivered quickly and in good condition15th
November 14, 2022
Reply from Closs & Hamblin
We're pleased the item arrived quickly, please have a lovely day,
Easy Christmas shopping
Easy to use site great selection of products will use this company again
November 16, 2022
Reply from Closs & Hamblin
Thank you so much for your kind feedback, we're happy you found Christmas products on our website!
So kind and helpful
November 16, 2022
Reply from Closs & Hamblin
Thank you so much for your feedback, please have a lovely day!
excellent curtains
The curtain price was very good (on offer), the delivery was quite rapid (although relatively pricey at £5.95).
I'm really impressed with curtains, they are lined and very good quality.
Would order again.
November 14, 2022
Reply from Closs & Hamblin
Thank you very much for your feedback, sadly the postage prices are out of our control as that's what the delivery company charges us. But I appreciate your concern and we will try to figure out a cheaper solution in the future.
Very good service
Very good service, prompt delivery and quality product at fair price. Helen at Customer Services Chichester especially helpful
November 7, 2022
Reply from Closs & Hamblin
Thank you so much for the feedback, I have forwarded it over to Chichester. Please come again!
Reply from Closs & Hamblin
Thank you for the response, we're thrilled you enjoyed the experience!
Sorry for the delay in commenting…
Sorry for the delay in commenting .cannot fault the speediness on your delivery of my order really pleased with the quality and service will definitely use you again and recommend to friends sent to family address who delivered to me in spain
July 19, 2022
Reply from Closs & Hamblin
So happy you enjoyed the shopping, and we're thrilled the order found you abroad! We really appreciate your support.
Easy to order and delivery was quick
October 18, 2022
Reply from Closs & Hamblin
Thank you for the feedback and please have a lovely day.
I bought an online voucher for a…
I bought an online voucher for a friend's birthday but when she tried to use it there was no facility to redeem it. She contacted C&H and they had to place the order for her using her voucher, so perhaps that facility needs looking into.
November 3, 2022
Reply from Closs & Hamblin
Thank you so much for your feedback, I'm happy that my colleague helped you with logging into your account and processing your order for you. I appreciate it might've not been as easy as you hoped, we are currently working on the new payment system so hopefully, you will find it much better in the near future! Thank you for your purchase and we hope to see you again soon.
Brilliant all round service.
This company had exactly what I couldn't find anywhere else, delivery was super quick. Thank you.
November 3, 2022
Reply from Closs & Hamblin
Thank you so much for the feedback, Bernie. We hope to see you again soon.
Order was delivered on time
Order was delivered on time, as it happens we changed our minds. Returned the items and got a speedy refund, and ordered something else. Great job.
October 22, 2022
Reply from Closs & Hamblin
Thank you so much for the feedback, we're pleased you found the service speedy. We hope to see you again!
Reply from Closs & Hamblin
Thank you so much for the feedback, we're pleased you found our website easy to navigate!
Reply from Closs & Hamblin
Thank you for your review, Michael! Hope to see you again.
No Knowledge of product
Needed advice regarding one of the sewing features but no one had any idea how to help me.
Bling heming
Still struggling on how to follow instructions.
Terrible after sales help.
October 20, 2022
Reply from Closs & Hamblin
Hi Jennifer, I'm really sorry you didn't have the best experience. Could I please ask if you seeked the advice online or in one of our stores? I would like to pass on your feedback to the right member of staff, so we can improve. I hope your next experience with us will be better and please enjoy your sewing.
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