Closs & Hamblin Reviews 

4,150
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

Visited the Brighton store for the fourth time today. The last three occasions I have visited this store I have been dealt with the same staff member who has incredibly poor customer service skills. S... See more

Company replied

Rated 5 out of 5 stars

Order received two days after ordering. Error with duplicate payment my end and they responded and sorted out straight away. Curtains were well packaged and great quality. Could not fault the service.... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry about having made to measure curtains and accessories done and got some very detailed and helpful responses. It's not often these days a company puts themselves out to be as helpful... See more

Company replied

Rated 5 out of 5 stars

Wonderful service. Product arrived quickly and well packaged. Would definitely purchase again from this company

Company replied

Company details

  1. Curtain Supplier and Maker
  2. Curtain Store
  3. Window Treatment Store

Written by the company

A proud British retail company with over 90 years of experience. With expert technical product knowledge in furnishing fabrics, made-to-measure curtains, blinds and shutters, we are always looking to support and assist our customers with the best advice to make their finished products absolutely amazing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,150)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

I asked a question in the morning, had an answer by return, ordered in the afternoon and delivered the next day! Excellent. Ordered Hot Paks and they're super warm for this weather.

December 8, 2022
Unprompted review
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Reply from Closs & Hamblin

Thank you fo much for your feedback, we're pleased you had a great experience! Stay warm

Rated 5 out of 5 stars

Lovely Company

My items were easy to order with super fast delivery, my Laura Ashley items arrived in excellent packaging, really good company. Will definitely use again in the future.

December 6, 2022
Unprompted review
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Reply from Closs & Hamblin

Hi Anne and thank you so much for your feedback, we're pleased you had a good experience and we hope to see you again soon!

Rated 5 out of 5 stars

Good products; fast delivery.

Have used this company several times before.
Good quality stuff - I mainly get kitchen accessories - and a fairly wide choice in most areas. There is a particularly good range of William Morris goods. This year I got most things at a discounted price, even in the lead up to Christmas. This is a competitive field (ProCook, Dunelm, Lakeland and others....), and I can see why C and H have to discount many products. However, quality is high, and delivery very efficient (better than many this time of year).
I shall continue to use this company, I am sure.

December 15, 2022
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Reply from Closs & Hamblin

Thank you so much, Kevin, we're pleased to see you again! We hope you'll enjoy our new arrivals as well, and we wish you happy holidays!

Rated 5 out of 5 stars

Amazingly fast delivery

Amazingly fast delivery. Ordered Thu 15.00 hrs arrived Friday 11.00 hrs - unbelievable delivery

December 16, 2022
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Reply from Closs & Hamblin

Hi Natasha, thank you for your feedback - we're always happy to see our deliveries arriving sooner than expected!

Rated 5 out of 5 stars

Exceptional

The range is extensive, the quality great and the staff exceptional. We'll use you for the entire house.

December 14, 2022
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Reply from Closs & Hamblin

Hello and thank you so much for your feedback, we're looking forward to helping you with your home! Please have a lovely week.

Rated 5 out of 5 stars

Tablecloth

Ordered a tablecloth.
Good quality super quick delivery

November 26, 2022
Unprompted review
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Reply from Closs & Hamblin

Thank you so much for your feedback, we're pleased you had a pleasant experience!

Rated 5 out of 5 stars

Fab scissors and very helpful staff on the phone

Very helpful on the phone as my e voucher code wouldn’t work, the scissors I received have some weight to them they will be much used

December 3, 2022
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Reply from Closs & Hamblin

We're pleased we could help you with your voucher, please get in touch anytime! Enjoy your shopping and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round.
Well thought out site, great price and super fast delivery.
The item was well packaged and as described.
What's not to like?
Will use again. :)

November 17, 2022
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Reply from Closs & Hamblin

Hi Lee, thank you so much for a glowing review, we're so happy you had a great experience! Please come again and in a meantime, enjoy your holidays!

Rated 5 out of 5 stars

Excellent service

Excellent service. Really quick delivery. Great product.

November 30, 2022
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Reply from Closs & Hamblin

Thank you for your review Diane, we hope you have a great week ahead!

Rated 1 out of 5 stars

Battered 'box' - Missing items.

Completely battered 'box'. Held together with tape but was really just cardboard wrapped around my items. Large hole one end so two items missing. Two small items were in a bag from courier company otherwise I'd have lost them too. Cardboard has been used to send items somewhere else as part of their address label still on 'box'.

December 1, 2022
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Reply from Closs & Hamblin

Hi Hannah, I'm sorry to hear about the condition of the parcel, we'll enquiry with our delivery company to investigate why the box was so damaged. In terms of boxes being previously used, we try to recycle our boxes to reduce waste and our environmental impact, however, we do our best to send the parcels in the best condition possible. Again, sorry this happened and we are really grateful for your feedback.

Rated 5 out of 5 stars

Quick service and delivery

Quick service and delivery. No problems at all.

November 30, 2022
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Reply from Closs & Hamblin

Thank you for the review, we're pleased you had a good experience with us!

Rated 5 out of 5 stars

I ordered online and they didn't have…

I ordered online and they didn't have exactly what I wanted so phoned me to discuss my order and work out the best way of getting the amount of curtain fabric I wanted. Helpful and pleasant staff.

November 30, 2022
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Reply from Closs & Hamblin

Hi Jill, thanks so much for your lovely feedback, we're happy our staff was able to help you. Please have a lovely week ahead!

Rated 5 out of 5 stars

Well packaged and delivered on time

Well packaged and delivered on time. Can’t fault this company, have ordered from them a couple of times before, always good products and service.

November 30, 2022
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Reply from Closs & Hamblin

Hi Sue, thank you for shopping with us again and for your lovely review, we hope to see you again soon!

Rated 5 out of 5 stars

Quick and efficient service and item…

Quick and efficient service and item arrived well within estimated timescale.

November 27, 2022
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Reply from Closs & Hamblin

Hi Monica, we're happy you had a pleasant experience and we hope to see you again!

Rated 5 out of 5 stars

Really good price and quick delivery

Really good price and quick delivery. We are very pleased with our new curtains.

November 30, 2022
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Reply from Closs & Hamblin

Hi Lynn, we're pleased you found the experience satisfying, and please enjoy your new set of curtains!

Rated 2 out of 5 stars

Great online customer experience

Great online customer experience, but still waiting for the sample order. After ordering we're informed several times that it's going to take a while, but it's frustrating when the client wants to see what's available.
Will the actual order take even longer?

November 30, 2022
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Reply from Closs & Hamblin

Hello and thank you for your feedback. Sadly, due to strikes, the festive season rush and staff shortages, our couriers are experiencing delays and sadly we cannot help it. However, I do understand your frustration and we hope your next parcel will arrive swiftly.

Rated 5 out of 5 stars

Impressed I could speak to someone in…

Impressed I could speak to someone in the Winchester store, she was very helpful. It’s sad the store is only going to offer a bespoke service for curtains in the future. We need craft Supplies.

November 26, 2022
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Reply from Closs & Hamblin

We're sorry to close our big Winchester store, however, we can no longer sustain selling crafts. As a sewist myself, I appreciate it's not great news, but we truly hope you will something to love about our new showrooms! Thank you for your lovely feedback.

Rated 5 out of 5 stars

Really pleased with the William Morris…

Really pleased with the William Morris apron and table cloth. Good quality cloth. Love the colours. Have already bought the oven gloves in the same style. Feel very posh. Quick delivery.

November 26, 2022
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Reply from Closs & Hamblin

Thank you so much for your lovely feedback, we're thrilled you found our Morris range appealing! Please enjoy your new kitchen set!

Rated 5 out of 5 stars

Excellent experience

Web site very easy to navigate, purchase was reasonably priced and delivered in good order and quickly. In all very professional experience.

November 19, 2022
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Reply from Closs & Hamblin

Thank you very much, George - we really appreciate your feedback!

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