Canine Concepts Reviews 

69
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed my order for a bed on 30 April with standard delivery. It was dispatched on 2 May - 3 weeks later, there is still no sign of the bed. The company does not answer the phone at all, and except... See more

Rated 1 out of 5 stars

Paid for next day delivery, a week later and still not arrived. Said would come by courier but is actually coming by Royal Mail not a courier (tracking number code). No response to emails. No answ... See more

Company replied

Rated 4 out of 5 stars

I have previously written a review on this company complaining that I had been waiting for nearly a month for my order. In fairness to canine concepts they have now sent another pet bed, which is as... See more

Rated 5 out of 5 stars

Eric was terrific from start to finish and beyond. He gave a fair and accurate quote, braved crazy brush at the rear of our property, and showed us how everything worked. Even better, when we had tr... See more

Company details

  1. Pet Store

Information provided by various external sources

Dog Crates, Dog Cages, Dog Runs, Dog Beds, Dog Crate, Dog Collars.


Contact info

3.0

Average

TrustScore 3 out of 5

69 reviews

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No recent history of asking for reviews

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3.0

All reviews

(69)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant collar, brilliant service

My working cocker spaniel looks amazing in her pretty tweed collar, arrived 2 days after ordering it, was exactly as shown and described, definatly keeping canine concepts in mind for more doggie goodies!

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, ordered Sunday evening......arrived Tuesday !

I ordered a Hi K9 raised bed with mesh cover for my Greyhound Gandy. It was ordered on the Sunday evening and received on the following Tuesday. Fantastic service. Easy to assemble and really good quality. More importantly Gandy loves it. He is much more comfortable off the floor, in fact he thinks he is the "King Pin", (which of course I think he is!)

October 7, 2014
Unprompted review
Rated 3 out of 5 stars

Still waiting

Still waiting, how long is it now?

October 7, 2014
Unprompted review
Canine Concepts logo

Reply from Canine Concepts

Dear Brenda,

The date we mentioned when we spoke about the Doggyride remains the same, which is the end of this month. Are you happy to wait, or would you like us to fully refund your card?

Please contact us by email, as it is a more private form of communication with regards to your order.

Kind regards,
Patricia

Rated 5 out of 5 stars

Good range, excellent delivery.

Being a novice puppy owner, I didn't really have a clue what I should be buying. The puppy starter kit including the crate etc is excellent value and comprehensive. My only comment is that the enzyme odour/pee cleaner should have a spray top - I wasted a lot by just pouring it willy nilly on the patio!

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and speedy delivery.

I was pleased at being contacted very quickly after placing my order to let me know that my colour choice for the dog bed was out of stock and offering me alternatives. The girl who emailed used her first name which gave the feeling of a friendly, customer-focused company. The item also arrived very quickly.

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

In the words of a song "these boots are made for walking "

Hi I am a 12.5 year old golden retriever and I have been struggling to walk due to arthritis and other age related complaints. About 6 weeks ago the post man brought a package containing my new boots - they are life changing , I can now go out for pain free walks and I can keep up with the other family members.Last week I even chased after a cat much to the amusement of my family. The boots go on easily and they stay on -(we measured for the size very carefully) I adapted to them very quickly and my green boots have been admired by many. If you are struggling on your paws ask your owners to invest in them they really will give you a newlease of life!!

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent wee booties for my dog and great fast service.

These wee boots saved our hoilday. Our manic spaniel cut his pad whilst hill walking in Scotland. Ordered these boots and they arrived 2 days later. Excellent product and stay on well. Only suggestion I have is to buy a size bigger than the sizing says - they are a little on the small size. My spaniel has huge paws! Have recommended them to several doggy owning hill walking friends and never go out without them now.

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Very Very Happy

Canine concepts are a great company and the products are excellent and I am always ordering their products and its a great service for getting stuff for your canine friend and they are such a friendly and lovely team at canine concepts and always there to help you out in your time of need..

I am happy to order from them anytime of the year, month, or week and they provide an excellent care to get your products with you as soon as possible ..

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Ordered a raised dog bed, the colour ordered was not in stock, received an e-mail informing of this and other colours available, e-mailed you back and with in day's dog bed arrived, brilliant service, hassle free and would definately use you again....... THANK YOU :-)

October 7, 2014
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service and item delivered promptly. Unfortunately I can't rate the product itself as my dog became very ill in a short space of time. Sadly we had to have him put down last week. Would definitely buy from you again.

October 7, 2014
Unprompted review
Canine Concepts logo

Reply from Canine Concepts

Dear Richard,

We are extrmely sorry to hear about your loss. It is extrmely heartbreaking when we lose our companion, we know only too well ourselves.

Do post the item back to us and we will issue you a refund. We know it won't make the loss any easier, but it's a little something we can do.

Warmest regards,
The Canine Concepts Team

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