Canvasbeautybrand Reviews 

229
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 24 reviews, most reviewers were unhappy with their experience overall. Consumers frequently faced major shipping delays, long waiting times, missing items from their packages, and completely unhelpful customer service responses when trying to resolve issues. People also stated that orders regularly arrived incorrect, while many customers heavily complained about awful chemical scents, wax textures, and unexpected skin irritation. Some reviewers were happy with the regular promotional sales and found certain body glazes to smell wonderful and long lasting. Other buyers noted that the items worked exceptionally well for deep moisturizing the skin when they successfully received fresh batches of products.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While many consumers... See more

Order

People report ambiguous experiences with order processing and delivery times. Consumers frequently experience... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I placed an order through Shop because there was a deal of buy 2, get 50% off of the 3rd item. I placed an order for 2 of the Billion Dollar Baby Body Glaze and 1 Fallin' For You. I only received one... See more

Rated 2 out of 5 stars

I was so excited to try this product! I've seen the advertisements and the show. I ordered some body glaze on the 5th, shipping label created on the 8th and it's still sitting there in Alabama as of t... See more

Rated 2 out of 5 stars

The shipping takes almost a month. The shipping is not the biggest issue. The products smell awful. Like really bad. Like they mix them with roach spray. I’m from NY, so I know what roach spray smell... See more

Rated 2 out of 5 stars

I eventually received the item after about three weeks, and only after I contacted them to say I didn’t want it anymore. Then, suddenly, it arrived. Shipping took far too long. The scent was horrible... See more


Company details


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2.0

Poor

TrustScore 2 out of 5

229 reviews

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2.0

All reviews

(229)

27 reviews in the last 12 months

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Rated 2 out of 5 stars

Product smells disgusting

Product smells disgusting. I’m a grown woman I do not want to smell like expired cake. It took an eternity to get here and the owner is rude. I like to support blk owned businesses but not this one sorry. Never again she’s not in it for longevity this is a hustle.

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service and shipping dept. needs help

Customer service response is lacking, she also sells way more product than she can keep up with in orders to send out in a timely matter, take our money and make us wait on inventory to restock because she doesn’t want to turn down any money. Seems like the business has gotten too big for her, figuratively and literally. Then when they do respond, the response will be shady, if she treats her customers like that, I can only imagine how she treats her employees. I spent a lot of money purchasing her products but almost every transaction has been such a headache. I guess I’ll give the other lady on that one show a try now and see if shipping and fulfillment and good customer service comes from it.

December 26, 2024
Unprompted review
Rated 2 out of 5 stars

This review isn't based on the products…

This review isn't based on the products because the products are great. However the big sale held the day after Thanksgiving and Cyber Monday shows they still alot of improving to do. It took weeks to start seeing movement on orders I placed. Given the issues with product integrity (buttercream) and couriers ( FedEx and USPS) being swamped this has lead to orders I placed 11/29 that still have not been delivered. My last remaining orders have not updated since 12/6 when the initial label was created. FedEx stated they haven't received the orders to ship and when I did reach out to Canvas Beauty's Customer Service Team I got canned AI responses that does not relate to my issue. Customer Service which is usually very responsive has stopped replying to email including new ones I've sent about missing/damaged items received. While they were swapped and had to get out over 110K orders it seems now that new year has rolled around there have been no updates or guidance regarding orders. The funny thing is their is another Tik Tok live scheduled for 1/16 and there's been no resolution for many of us who placed orders on 11/29 and 12/2. Canvas Beauty please focus and resolve this issue first! Also they need to ship orders out based on order number. It shouldn't matter that bigger items take longer to package. This is some of the reason for the many frustrations as people who order after you have received their order(s).

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

BE AWARE OF FRAUD ACCOUNTS

I just wanted to say that I sent some friends a link to purchase some glaze at $9. Come to find out the link was a fraud, and they never received their products!!!!! So everyone, please go back and check the link, and look into the URL to see if the "REAL" link comes up.... Compare it to the link on her site....b/c shop canvas beauty is NOT the correct site. Just a customer feeling bad for the company!!!!!

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE. I ORDERED BK IN NOV AN ITS ALMOST JAN. MY ORDER NEVER SHIPPED AN THEY NOT GIVIN ME A REFUND. IM OUT OF MY MONEY AN STILL NO PRODUCT. HIGHLY PISSED

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

No Order!!!!!

I made a purchase 9/2024 and have yet to receive my items as of yet. I have sent several email and was told my order will be mailed shortly. It is now 12/3/2024 and I still haven't received my purchase.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

NO PRODUCTS AND NO CORRESPONDENCE

I'm ordered $76 of body butters October 26and 28. Immediately received email saying order shipped but also said no tracking information. It is now November 30 and things are the same. I have sent 3 emails to this company with no response!! Refund my money or ship the items I ordered !!!!

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered Scent from Heaven and the…

I ordered Scent from Heaven and the original donut. I didn't want to purchase too many at one time. This was to test the smells. I am susceptible to strong smells. I am in the military in another country. I was at the Military Passenger terminal and the ladies behind the counter kept asking what that smell was. They thought it was the Starbucks the Soldiers just purchased. I laughed and opened my Canvas Heaven Scent. They said that's it! What is that? It smells so good. I don't advertise for free, but I wanted them to know what they were smelling so they could also purchase it. I gave all the information needed to purchase the products. Thank you Mrs. Steele for shipping to Western Asia.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

I received product from Canvas Beauty…

I received product from Canvas Beauty Brand that smells like it has been on the shelf for years. It smells so rancid. I paid $25.00 for it and I am not able to use it and the seller let me know, there are no returns. Highly disappointed, this seller made history on Tik Tok and is okay with selling old products.

September 21, 2024
Unprompted review
Rated 3 out of 5 stars

Pros and Cons!

Will continue to use until it runs out, but likely won’t repurchase. But I love to support a successful woman!!

Pros : the website is clear in communication about shipping.. it took about the exact time the website stated. There are a loooot of different scents, and the notes are listed, so you can shop according to what you like. I enjoy applying the oil right after a shower.

Cons : there’s a no return policy and I bought 4 sets of glaze / oil thinking I would love it and I do not. The only scent that was enjoyable was glazed donut; the others don’t really smell how they’re supposed to, even rubbed on your skin. This is a GLAZE - not a lotion or butter - it will be OILY. This is MY fault for not researching better. I think it’s better for dryer skin type, maybe it will absorb easier.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible product

This is a body glaze, a thick, organic oil. There's no way you get that glaze without some oiliness. I bought the toasted marshmallow scent. And omg I'm obsessed. I've been using it two days now and my skin feels so much softer. Even my elbows where it is rough is drastically softer. Wow!! I'll be buying more. This product is a glaze and is meant to stay on the surface of your skin to give it that sheen. Don't buy this thinking it is a lotion. It is not. The scent lasts for hours. This is an amazing product and I'm confused by the bad reviews. What did you think it would be? It's a glaze. Anyhow, I can't wait to try all their scents. That being said, I'm going to go slather myself in glaze so I can smell myself all day. Oh, btw, 2 days in and its helping the creeping lines on my cleavage and the dryness on my neck. Definitely anti aging.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

The smell on the straberry body butter…

The smell on the straberry body butter made me so sick... i puts some on my arm. My arm was tingling and I could not get the smell off of me and out of my car.. very dissapointed. The smell is sickning. No customer service number..

August 6, 2024
Unprompted review
Rated 2 out of 5 stars

Greasy

Purchased the body butter, the pineapple scent. I didn't care for the smell it made me nauseous. People claim it doesn't leave your skin feeling oily and that's not true it definitely does leave the skin oily and it's uncomfortable when you're hot. People also claim that you can smell it all day and Stormy claim ppl ask "you smell good what do you have on" that's also not true the smell definitely wears off. I tried it because of all of the hype it wasn't worth it and I won't be purchasing again

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

I save your money and time

I regret saying! The body glaze, has an overbearing smell of wax…with a hint of the scent of your choosing. The body waxes are a total waste of time and money. The oils do smell better, but they have so much water content, that within hours. You are left ashy and your skin isn’t at all moist.
I have had to mix the body oils, with another lotion. And the body glaze….had too be trashed

July 19, 2024
Unprompted review

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