Canvasbeautybrand Reviews 

229
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 24 reviews, most reviewers were unhappy with their experience overall. Consumers frequently faced major shipping delays, long waiting times, missing items from their packages, and completely unhelpful customer service responses when trying to resolve issues. People also stated that orders regularly arrived incorrect, while many customers heavily complained about awful chemical scents, wax textures, and unexpected skin irritation. Some reviewers were happy with the regular promotional sales and found certain body glazes to smell wonderful and long lasting. Other buyers noted that the items worked exceptionally well for deep moisturizing the skin when they successfully received fresh batches of products.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While many consumers... See more

Order

People report ambiguous experiences with order processing and delivery times. Consumers frequently experience... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I placed an order through Shop because there was a deal of buy 2, get 50% off of the 3rd item. I placed an order for 2 of the Billion Dollar Baby Body Glaze and 1 Fallin' For You. I only received one... See more

Rated 2 out of 5 stars

I was so excited to try this product! I've seen the advertisements and the show. I ordered some body glaze on the 5th, shipping label created on the 8th and it's still sitting there in Alabama as of t... See more

Rated 2 out of 5 stars

The shipping takes almost a month. The shipping is not the biggest issue. The products smell awful. Like really bad. Like they mix them with roach spray. I’m from NY, so I know what roach spray smell... See more

Rated 2 out of 5 stars

I eventually received the item after about three weeks, and only after I contacted them to say I didn’t want it anymore. Then, suddenly, it arrived. Shipping took far too long. The scent was horrible... See more


Company details


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2.0

Poor

TrustScore 2 out of 5

229 reviews

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2.0

All reviews

(229)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

I made the order on June 14

I made the order on June 14, 2024 and I still haven’t received anything tracking information says that there is a label created, but still no update on when I should receive my products never again what I order from this place Glowing Skin, Aubrey Norway and their email is unable to be placed in this comments, board I tried reaching out via email and still have not receive a response there’s no phone number attached on Store website

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

I promise I wasn't given anything free…

I promise I wasn't given anything free nobody promised me anything for this review but I'm here to tell my truth and this product works!! My eczema has cleared up tremendously, I used prescribed creams, shea butters, and other ointments and nothing has ever worked like this. Now the smells are good I have purchased Siamo, Siama, Scent from Heaven and Keep it a Hunnid (all fresh scents) but they are lightly scented and the scent doesn't last long but this product works so good you won't even care. I highly recommend this product and she always has code/coupons posted for free shipping so make sure to use them "GETGLAZED" is my go-to code.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered the hair growth oil

I ordered the hair growth oil, I was excited at first, I have used it for about two weeks now, and the front of my hair has BROKE OFF !! Needless to say I will never be using this product again. 😨🤬

June 15, 2024
Unprompted review
Rated 2 out of 5 stars

I ordered the Body Glaze (Original…

I ordered the Body Glaze (Original Donut) scent and I wanted so much to love it....BUT when my hubby came home I extended my arm and said, "smell me". He quickly drew back and said..."ewwww, what the hell is that? You smell like a cigar". I was bummed. I guess I won't be ordering from Stormi anymore which is a shame because I love watching her on Love and Marriage Huntsville.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

I submitted my order on Thursday and received my order on Monday. I ordered the strawberry scent and it smells amazing! I live in Arizona so it was melted. I put in my freezer for 5 minutes and it's good! I'm definitely ordering more scents! My skin is dry and this body glaze has worked wonders.

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Canvas Beauty has poor customer service

I placed an order for one of the body glaze cream and never received my order. The USPS tracking showed my package was in transit from Santa Clarita, Ca all the way to New Jersey. I live in California so how did my package end up in New Jersey?? When I try to reach out to Canvas Beauty via email or phone number there is no reply and phone line always busy. I’m pissed about this matter and want to cancel my order and get a refund. I will have to dispute the charges with my bank because the vender does not respond to emails!!

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

This is a Terrible Organization according to the all the public LAWSUITS owned by…

This is a Terrible organization d/b/a (Blacked Owned Business is deliberately misleading) owned by a White Male/ Black Woman whom have been sued by so many companies it will make you cry more than 5 in less than 2 years.
It is a sad state of affairs when a container company sues for $18,000.00
There is a fraudulent tone here Product not being received as if a "Bait -n-Switch".
Please contact the Attorney General Consumer Protection in the State where you reside. Call your doctor on the use of the product take pictures if a issue.
Consult with an Attorney Immediately! How Consumers and Health Professionals Can Report a Problem with Cosmetic Products when being ignored by negligent Manufacturers / Distributors.
If you are a consumer or health professional who wants to report a complaint or adverse event (such as an illness, allergic reaction, rash, irritation, scarring, or hair loss) related to a cosmetic product, you can:

Call an FDA Consumer Complaint Coordinators if you wish to speak directly to a person about your problem.
Complete and submit an electronic MedWatch Online Voluntary Reporting Form.
Complete a paper MedWatch Consumer Voluntary Reporting Form and mail or fax it to FDA.
Mail or fax the form to: MedWatch, Food and Drug Administration, 5600 Fishers Lane, Rockville, MD 20852; FAX: 800-332-0178 (toll-free).
Your report is important to help keep cosmetic products on the market safe. When you contact FDA, we ask you to include the following information in your report, if known:

About the Person Affected
Name and contact information (address, phone, and e-mail address)
Age, gender, and ethnicity
About the Product
Name of the product and the manufacturer
Product codes or identifying marks on the label or container [Note: do not discard the product packaging and labeling. They provide information that will help FDA investigate the problem]
When and where the product was purchased
About the Adverse Event
Description of the adverse event or reaction
Description of medical treatment provided, if any
The Modernization of Cosmetics Regulation Act of 2022 (MoCRA)
The Modernization of Cosmetics Regulation Act of 2022 (MoCRA) was enacted on December 29, 2022. MoCRA amends Chapter VI of the Federal Food, Drug, and Cosmetic Act and provides for the most significant expansion of FDA authority to regulate cosmetics since 1938.

How to Report Serious Adverse Events for Industry
The new law requires a responsible person (see definition below) to report serious adverse events (see definition below) associated with the use of cosmetic products in the United States to FDA, within 15 business days. The responsible person must include a copy of the label on or within the retail packaging of such cosmetic product. If the responsible person receives medical or other information about the adverse event within 1 year of the initial report to FDA, they must submit this new information to FDA within 15 business days. FDA will also have access to adverse event reports during an inspection.
If you are unfortunate in submitting money without satisfactory in product or response for Full Refund. File a FTC complaint. File a complaint with FBI for nigerian fraud scheme

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Same experience as others

Same experience as others, no product ever shipped. Placed two orders and never received them. Was told they would ship but after a week, still nothing. I had to contact my credit card company. My next steps if there is no refund is to physically show up and get it from the business.

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Their customer service is NON EXISTENT

UPDATE 4/3/2024-after 16 emails/Tik tok messages I finally received my missing order. I originally ordered 2 body glazes on 2/18 and I only received 1. Also sending in a complaint to BBB does not help because they did not respond to BBB. This company doesn’t care about their customers and this was my first and last time ordering from this company.

UPDATE 3/29/2024-I have in total 15 emails/Tik Tok messages and my issue is still unresolved.

Their customer service is NON EXISTENT. I stupidly bought 2 glazes from the Tik Tok shop. They only sent 1. I have messaged the Tik Tok shop canvas beauty 3x since February with zero response. I have emailed the email listed on their Tik Tok only to be told I have to message the Tik Tok shop (which I have been). At this point I will go ahead and call this a loss and they won at this scam. I will never again purchase from this company.

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

I bought drunken Peach I knew what I…

I bought drunken Peach I knew what I ordered and everything like that and they sent me something that I would never order because I have sensitive skin. The birthday cake frosting caused me to break out and hives and I'm allergic to certain scents but the fruit is fine but of course I'm visually impaired and they didn't notify me about them canceling my drunken Peach order until it was too late and they sent me something I can't use. So I'm going to have them refund me my money back because it's been a lot back and forth with customer for service and is a product I can't use so and I was proud to support a black owned business but now I just want what I ordered and I'm done ordering that with them I'll find my self a different place to go because I'm not going to have something sent to me that's not what I ordered and there's about 10 plus people that they have had stuff switched out and was never notified about it. I feel as bad business practice and people need to know what they are doing and the fact that they don't notify people that they don't have what they are selling in stock and just putting whatever they want in the bag is horrible and I love the pineapple in the Strawberry Shortcake they were my favorites and it saddens me because now I can't even get any more because I'm afraid they will send me some I'm allergic to and I'm visually impaired. You should never treat your disabled population that relies on something like this because it's just wrong

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

I purchased the Body Glaze Icing for…

I purchased the Body Glaze Icing for the skin and when it arrived it had a nice card thanking me for becoming a part of the Canvas family. The product was/is FANTASTIC!! Oh my gosh, I love, love, love the smell and how it feels on my skin!! I used it all over my body when I took my bath instead of my regular lotion and it did not disappoint! I love this product so much I have already ordered another 4 jars and they arrived like clockwork. I ordered 2 more of the Icing For The Skin and a Marshmallow Toast and Drunken Peach! They smell so good I can't wait to use them. All this to say I am now online ordering additional flavors to give to my family members as gifts at the end of the month. Stormi Steele, I love you and your products you are AWESOME!!

December 25, 2023
Unprompted review
Rated 2 out of 5 stars

Hard body glaze

I ordered two of the body glaze butters. They are smooth and have a nice scent. They shine on your skin beautifully. However once I opened the jar and used the glaze I don’t know what happened, but the next time I went to use it, it was very hard. I thought maybe I had left the jar unopened so I went ahead and opened my other jar, the same thing happened. It was very hard. I had to scrape it with a spoon to use it.

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased several items from Canvas…

I purchased several items from Canvas Beauty on November 24th. It is past the 3-5 and 5-7 day window for shipping. My order is still in the Pre-Shipping Status. I have sent several emails and have even tried to reach out to this organization through social media. I haven't heard any updates since December 2nd. If I don't hear anything from a Canvas representative by tomorrow I will be contacting the Huntsville BBB and placing a formal complaint.

November 24, 2023
Unprompted review
Rated 4 out of 5 stars

I ordered the Strawberry Pound Cake and…

I ordered the Strawberry Pound Cake and the Pineapple upside down. The smell is amazing! They are not oil BUT make your skin shine.
The packaging was note appealing. When I opened my order I would have like to have found a thank you card or something other than just my items in the pink package.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

The BEST Body Products EVER!!

The BEST Body Glaze EVER! The scent is amazing and the ingredients are ALL NATURAL!!! The body products are timeless and a STAPLE needed in everyone's body care routines. I love the Original Glaze and the Glazed Body Mist!!!! Truly an awesome product and great CUSTOMER SERVICE! Thank You Dearly to Stormi and The Body Canvas Beauty Company.

September 13, 2023
Unprompted review

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