Canyon Legal Group Reviews 

387
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Everyone beware of this company, and all their shell companies to take advantage of people intending to pay off debts. Currently the feds have a complaint against them for illegally collected fees be... See more

Rated 1 out of 5 stars

Canyon Legal Group is one of many shell companies under Strategic Financial Solutions 'SFS', Feds have recently froze all assets of the fraudulent company and is being sued in multiple cities and stat... See more

Rated 1 out of 5 stars

I would never do business with them again. We've paid them thousands of dollars over the last five years and less than 50% of our debt is settled, many debts have been resold and we are now being pur... See more

Rated 1 out of 5 stars

We signed up, with the understanding that we would pay 52 months. I realize that was a "good faith" estimate, but we are now approaching month 62. And, I can't get anyone from Canyon Legal to return... See more

Company details

  1. Legal Services

Information provided by various external sources

We help consumers, entrepreneurs and others understand not only how the law operates but also how it can work to their advantage. We believe in helping you gain critical legal insights without having to get your own law degree or go through costly trial and error. We’re constantly bettering ourselves to serve you. Regardless whether you’ve never tangled with legal affairs or consistently need tenacious representation, we provide support in a variety of critical practice areas such as real estate, FDCPA, business, and bankruptcy.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(387)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reps are too "wordy."

Reps are very friendly and helpful but I find them to be "wordy." I would like them to be more concise.

September 27, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578502

Rated 1 out of 5 stars

Taken for a ride

Well I thought I made the right decision to go with finance solutions/Canyon LegalGroup. I’ve Been in this program for 11 months. Giovanni Longo persuaded me to sign on knowing full well my incredible apprehensions. He promised all will work out as long as I make my monthly installments. He promised me financial freedom from the overwhelming debt and high interest cards which made it very difficult to maintain monthly. Still uneasy I called him one last time before making my decision. He of course assured me I’m making the right choice for me and my family. Fast forward to today - 5 of 7 accts enrolled are in litigation. After submitting these accts to Canyon for review I would hear nothing. If it wasn’t for MY persistence they would never reach out unless it was a generated email - Finally after continually following up I was called by a legal firm to represent me. One of my accts has been settled but since all these creditors have sued me in the same general timeframe, there isn’t enough money to move forward with the others. Remind you they take their fees up front which makes your escrow build very slowly. So their answer to me is to “come up with more funds so an offer can be made. This is an unusual case to be sued all at once” Now isn’t that just some kind of nonsensical BS. If I had any substantial amount of money to add would I have ever entered into this program???? Now I’m without hope and looking like bankruptcy is in my future. I don’t know where to turn. Don’t believe what they say. They put their customer service skills at number one and their clients last. Crystal Moye will sell you ice in the wintertime - don’t trust everything this company tells you - if you have high debt be prepared to have ur creditors sue you because they do NOTHING to negotiate until summons are sent. If you don’t follow up forget it.

September 27, 2019
Unprompted review
Rated 5 out of 5 stars

Awesome job Andrew and Crystal!

I’ve applied for a job as a contractor with the Federal Government and in the process they are conducting a thorough ack ground investigation. In so doing, I was presented with s questionnaire about my financial situation. Once I got the questionnaire I contacted Andrew and he helped me answer all pertinent questions. Andrew provided a letter of good standing and other documents that I submitted to the Federal Security Investigators. A day after I submitted these papers, I was called informing me I got the job I was seeking! Andrew did an awesome job helping me answer questions and reviewing my answers prior to submitting them. I realize this was probably outside the scope of his job, but this got me an excellent job and thank him greatly!
Since my new position requires a secret clearance and involves further investigation from another line of business in the Federal Government. I had an interview with an investigator about my financial situation that lasted more than three hours. This discussion ended up trying to tell me I was delinquent With all of my creditors. The conversation was robust to say the least. The next day another interview lasting over an hour resulting in them sending an investigator to my home requesting documentation on my payments to the creditors. I then called Canyon Legal Group for a bit of reassurance. I reached Crystal and she is an excellent customer service representative! She not only confirmed my argument in the definition of delinquent, she sent s link to the legal definition explaining the term! Crystal also sent me my documents that I will need to give the investigator on Saturday.

I want to say thank you for ‘having my back’ in my pursuit to gain employment and help myself out of this financial situation. The professionalism and understanding displayed by the legal team is outstanding! The team gave me hope and set my mind at ease in this trying time that I’ve been going through.

Thank you for an ongoing job well done! 😊

September 26, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578482

Rated 5 out of 5 stars

Thanks for helping in my difficult situation

Thanks for helping in my difficult situation. I was not sure what I could do but you were able to provide me with an alternative solution to my problem. I now have time to take a breath and get back to my life instead of being constantly stressed.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Canyon rep Moye crysto had all the…

Canyon rep Moye crysto had all the necessary knowledge that I needed for the update to the summons that I have received.

September 26, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578459

Rated 5 out of 5 stars

the person I spoke with was very…

the person I spoke with was very helpful, answered all of my questions.

September 26, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578417

Rated 3 out of 5 stars

LITIGATION ISSUES

I have been enrolled with Canyon Legal for a good while now. Never really had any problems and they were always there to answer questions or concerns. Up till now they had a 5 star rating with me and I had nothing negative to say......till now. I received a Warrant in Debt from Target. I called and the agent I spoke to was very informative and let me know I needed to get that to them as soon as possible. I scanned and emailed that day, receiving a confirmation of receipt that evening. This was two weeks before the court date. About 4 days or so go by and I get an email that it is being looked at by the litigation team. 3 days before my wife and I are due into court, I still have not heard anything back, so I called. Apparently, according to the phone call I made, the package I sent you has been sitting and nothing had been done. The agent I spoke to reached out to Litigation to find out what was going on and she tells me the Litigation Agent has expedited it to the Litigation Manager. I am prepared to go and try to get this continued tomorrow 9/27/2019. This DOES NOT leave me with a warm and fuzzy with how your team handles legal matters. I should have been speaking with someone concerning this so I don't feel like I am having "wing it" in Court tomorrow morning. I will be letting you know how it goes when I am out of court.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

I've been working with Canyon Legal…

I've been working with Canyon Legal Group now for a year n a half. So far they have been very helpful in all my needs n took care of my issues in timely matter. Representative Cryspal Moye answered all my questions n put me at ease. Thank u!

September 25, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578260

Rated 5 out of 5 stars

Progress in 6 Months

Approved first settlement today! Went very smooth, great feeling!

September 24, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578230

Rated 5 out of 5 stars

Canyon has helped me and my family!

Crystal Moye was a joy to work with and knew exactly where to find the answers to my questions.

September 24, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578206

Rated 1 out of 5 stars

Total 100% scam organization that stole…

Total 100% scam organization that stole $5800 from a friend of mine and did nothing for her. They refused to provide a refund, and also refused to even supply a copy of the paperwork she signed. Theses people are predators who go after people who are desperate for help regarding their debt, and only make things worse. Legitimate companies do not get paid in advance to help clients with debt, and it is only a matter of time before the CFPB puts a hammer to this company. I have no idea how they sleep at night, and hope someday they will sleep in jail.

September 21, 2019
Unprompted review
Rated 5 out of 5 stars

Tammy was great!!

September 20, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2578101

Rated 4 out of 5 stars

I really like Canyon Legal Group -- the good and the bad

I really like Canyon Legal Group, a lot. Every time I talk with them or email them, they are positive and as helpful as they can be under the circumstances. My problem is I need contact more often and, I'll admit, I need some hand holding. It's very scary to see your credit scores continuing to drop and to continue to receive letters and email from your creditors and not know what's going on that is going to make it better.

September 19, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2541699

Rated 5 out of 5 stars

The Canyon legal team is awesome

The Canyon legal team is awesome. Have already got several of my accounts settled for far less than I owed. Crystal Moye was especially helpful and easy to work with!

September 18, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2541718

Rated 5 out of 5 stars

Crystal Moye was great to work with!

September 18, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2541721

Rated 1 out of 5 stars

I have received a summon and contacted…

I have received a summon and contacted Canyon multiple times regarding the same. 1st they told me to hoto the court to Submit the reply and once I went to the court the Clark told me the reply has to be in proper way. In general Canyon is supposed to work for me invade any creditor sues me.now they are saying they are not able to find a lawyer in my place which is quite surprising. Last two days I send multiple emails and calls to Canyon without any reply. Very bad experience so far. So once you have a summon they will not help you it seems though the contract shows they are supposed to work for you in such situations.

September 18, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.

We'll be arranging an outreach so we can discuss.

Thank you again for your honest feedback.

Warm Regards,

The Client Experience Team

Reference ID: GT-2541706

Rated 5 out of 5 stars

Ashley was pleasant and answered all my…

Ashley was pleasant and answered all my questions and concerns.

September 17, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2526963

Rated 5 out of 5 stars

Talked to Crystal Moye today

Talked to Crystal Moye today, she was very friendly and took care of my issue..

Very happy with the service so far..

September 16, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2526819

Rated 5 out of 5 stars

Quick response every time I call

Quick response every time I call.
Thank you Canyon Group!

September 16, 2019
Unprompted review
Canyon Legal Group logo

Reply from Canyon Legal Group

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2527009

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look