www.capitalwholesalers.com Reviews 

290
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered 16/10 paid £8 next day delivery 1 week later no sign of order Emailed customer services no response

Rated 5 out of 5 stars

I've started using Capital wholesalers during the first lockdown and I haven't stopped since then! I love that they offer free next day delivery and take away the stress of either going to shop or "fi... See more

Rated 5 out of 5 stars

As always, Capital Wholesalers provided an efficient, prompt, and high quality service. Great fruit and veg (and smoked cheddar!). Usually next day delivery (I ordered at 11pm so had to wait 2 days (s... See more

Rated 5 out of 5 stars

In terms of speed of delivery, Capital Wholesalers are just outstanding. It's really impressive how quickly they can turn an order around for next day delivery, even in the run-up to Christmas. Also t... See more

Company details

  1. Online Marketplace

Written by the company

Inactive


Contact info

2.6

Poor

TrustScore 2.5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(290)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible communication

I have been delivered medium caged eggs instead of large free range, I ordered 2kg lemons and received 4 lemons. I received no lemon juice but have been charged for it. I have emailed and received no response.

April 15, 2023
Rated 1 out of 5 stars

This used to be a great service

This used to be a great service. But the last few times I have used it I have been charged for items that are not in the box. They have been checked off on the list but aren’t delivered. I have emailed the company several times, but have had no response. Will no longer be using.

April 4, 2023
Rated 3 out of 5 stars

I liked a lot of the produce

I liked a lot of the produce. However, I asked for it to arrive on Monday and it came when I was out on Friday morning. I was given Gala apples when I asked for Braeburn as I rarely buy Gala. However, these are tasty enough. Some of the produce will have to be eaten quickly as starting to wilt, the spring onions and leaks. Lovely parsley, dates, apricots, pears and grapefruit .

April 5, 2023
Rated 1 out of 5 stars

Awful!

Worst company! They offer a next day delivery service which costs you £8! My order was dispatched 5 days after my order was placed and is yet to arrive! Customer service is non existent and when you do get a reply they fob you off! Don’t waste your money or time!

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous

I was surprised that they delivered to where I live, but the quality of the veg was absolutely fantastic! Well worth the money, I have passed the details on to fellow islanders who will be ordering and we will definitely be ordering again. Cannot recommend enough!

January 24, 2023
Rated 4 out of 5 stars

Goods have not arrived

After an initial problem with delivery, Capital went above and beyond to arrange a Saturday delivery. Very grateful saved the day. Thank you

January 27, 2023
www.capitalwholesalers.com logo

Reply from www.capitalwholesalers.com

Hi Simon,

Your goods are out on a special delivery for Saturday (tomorrow). Parcel Force have your details and should send you updates by email/phone. Please let us know if you have further issues - we are available by email (support@capitalwholesalers.com) as we are a small team please bare with us. Unlike big companys we can take approx 24 hours to respond.

Thank you for working with us!

Rated 4 out of 5 stars

Huge thanks for attending our request

Huge thanks for attending our request and replacing beetroot with butternut squash! We were unlucky this time and got a rotten tomato (only one). That's the only reason we are not giving you full stars this time but we look forward to getting another veggie box with you in the future.

January 25, 2023
Rated 5 out of 5 stars

Good quality

Good quality, some items weren't available but were refunded promptly. Ideally, items out of stock and seasonal should be removed from the suggested items. Value for money (although the blood oranges were on the small side).

January 9, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look