Recently i have visited carat lane store , the staff was very helpful specially the manager Shubham and Deepak they were very attentive and cooperative , also have through knowledge about the produ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like it one bracelet but that one is too long or too tight for me because of rings given in wrong place. I want my size but no option to customise my size. No chance in caratlane.you should give cha... See more
I recently purchased a few rings, i have to say i was so impressed with the design of the ring ('sunshine ring' bridal set) so beautiful. Only thing i wish i had done is gone up one more size on the r... See more
A great experienced past 3 years. Good customer service’s.especially erode branch KEERTHI such a wonderful customer service handler.and also thank you for yours gold coin gift
4.3
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brandon.P helped a lot in customising…
Brandon.P helped a lot in customising my request. Thankyou
May 6, 2024
Unprompted review
Reply from CaratLane
Thank you for your feedback, we look forward to having you again. :)
Caratlane Prayagraj store Service
Cartlane Prayagraj staff is very bad, no matter what you say, they don't listen and they think they come here to pass time. Why would I go to the store if I don't want to buy something? Alambagh store in Lucknow is better than Prayagraj. The staff of Alambagh store in Lucknow was very nice. Mr. Shubham & Mr. ashwani yadav Ms.vaishali Ms. Divya
Ms shivani Mr. Amrendra & try at home Very good service Mr. Vikash Pal sir
May 5, 2024
Unprompted review
Reply from CaratLane
We're truly sorry for the disappointing experience at our Prayagraj store. We'll address this issue with our team. However, we're glad to hear about the positive experience at our Alambagh store in Lucknow, and we'll pass on your compliments to the staff. Thank you for your feedback; it helps us improve our service.
Very helpful staff members
I had an query regarding one of the product and staff name muskan was very helpful in addressing the concern.
May 5, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Mu husband ordered a ring online and it…
Mu husband ordered a ring online and it got delivered on time only because of Vyas he was very helpful otherwise I would have to cancel the order because I had a flight the same day
May 4, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Its always been great to avail the…
Its always been great to avail the service of TAH. And specially Vikas pal is very helpfull in making choise for the designs and give good suggestions in terms of any purchase. Thanks for the great work.
April 26, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Diamond Nose Pin
I recently purchased diamond nose pin for my mom from Caratlane. Their designs and service was exceptional and customer centric.
We were assisted by Nixon the caratlane executive, and he was so helpful and patient showed us all the try at home designs and explained the details well.
Looking forward to purchasing more.
May 2, 2024
Unprompted review
Reply from CaratLane
That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
I have become a regular customer of…
I have become a regular customer of caratlane only because of the service provided by caratlane and rahul ji. Very friendly have complete knowledge of his duty
May 4, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
It's v bad.they r just cheating in the…
It's v bad.they r just cheating in the name of tata and tanishq.resale value of gold is v less.better dnt purchase from caratlane.nvr buy.cheaters
May 3, 2024
Unprompted review
Reply from CaratLane
We are so sorry you feel this way. Please share your contact details with us at customervoice@caratlane.com so that we can call and understand better what went wrong.
Very convenient
Very convenient shopping service by caratlane while sitting at home. Mr Vikas helped us very patiently throughout the process. Looking forward for more such experiences.
May 1, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I bought a beautiful necklace from…
I bought a beautiful necklace from caratelane try at home service, the executive mr. Keyur was very humble and helped me very well.
May 2, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Reached out to Caratlane onlinonlime assistance for a…
Reached out to Caratlane online for a query. Pooja U was Absolutely patient with my hundred queries and guided me efficiently. I got what I was looking for. Thanks pooja!! U were awesome!
May 2, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Had a great experience talking with…
Had a great experience talking with Pooja. she was patient and very politely walked me through the whole process. She also provided me with information regarding the ongoing offers .
Great service 👍
May 1, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Good experience with syed Raheem
Good experience with syed Raheem. Very polite and patience enough to clear all doubts.
May 1, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Trial at home service
I recently had a trial at home experience and it was awesome. Amit , Caratlane executive, showed us various options, made us aware of the process and finally we ordered a few pieces. The entire process was very smooth and would recommend people to try it.
April 22, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Great experience
Syed Raheem was really polite and helpful in explaining about the jewellery and the schemes. Had a try at home option for selected jewellery.
May 1, 2024
Unprompted review
Reply from CaratLane
Thank you for your feedback, we look forward to having you again. :)
Top notch customer service
Sanjana was really kind and helpful ,she made sure the order was delivered the same day as promised.
April 30, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Nice experience with in 24hr my queries…
Nice experience with in 24hr my queries resolved
April 30, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback.We look forward to having you again. :)
Try CaratLane's TAH
Vikas was on phone with us till he reached us. Made us understand what the products are. It was a nice experience.
April 25, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Good Experience,Especially With…Anirudha
Good Experience,Especially With Anirudha. He is handling the querry very well.
April 30, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Great experience with Mr saurav tiwari. He is good in all way his nature was so good
Great experience with Mr saurav tiwari. First time going with caratlane services overall good experience and saurav tiwari was so humble and polite in nature and one more thing his convincing skills are too good 😊
So impressive 😎
April 28, 2024
Unprompted review
Reply from CaratLane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
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