Enhance Car Audio & Security Reviews 

147
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Simon did a CarPlay retrofit on my Z4. After sales care was perfect when he needed to relocate the box to a different position due to issues with the original flip up screen. Great communication from... See more

Rated 5 out of 5 stars

Had a reversing camera fitted to my Fiesta to display on the existing Ford Sync 3 screen. (Not a huge car but such a small rear window!) Very pleased with the quality of work, the welcome received... See more

Company replied

Rated 5 out of 5 stars

Great communications from Nikki! Install was quick and results 100% met expectations. Looks like an original factory install but with a fantastic up to date system. Premises were really nice - sp... See more

Rated 5 out of 5 stars

I wanted to upgrade my car audio to a Apple Car Play system so I contacted Enhance. They gave me options to look at, once chosen it was ordered and an appointment made for installation. On the day... See more

Company replied

Company details

  1. Car Accessories Store

Written by the company

Enhance Car Audio & Security Ltd is Kent’s premier destination for vehicle integration and protection. Established in 2005, our team brings over 25 years of industry expertise to every project. We specialise in bespoke installations of high-end security systems—including alarms, trackers, and immobilisers—alongside premium audio upgrades featuring speakers, subwoofers, and amplifiers. From modernising your drive with Apple CarPlay and Android Auto to enhancing safety with reverse cameras and dash cams, we provide expert advice and seamless installations tailored to your vehicle.


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4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.7

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(147)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Mini speaker upgrades

I was a little anxious about calling & enquiring about speaker options for my new Mini (being female) but I was quickly reassured with the knowledge & price options discussed so I felt confident enough to book the upgrades.
I was welcomed with a friendly family feel and felt comfortable to leave my car in safe hands.
I was impressed with the efficiency of the fitting and the upgrades I had chosen as well as discussing further upgrades should I decide to take more upgrades and pricing options.

May 5, 2023
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Nikki, the Mini speakers are notoriously bad so we know exactly what is needed to make them sound better. We look forward to working with you again soon for the amplifier upgrade. Best wishes, Team Enhance.

Rated 1 out of 5 stars

Negative and unprofessional

I telephoned Enhance a month ago to ask about my Lexus LS600. Imported from Japan, the 12v battery had failed and after installing a new one, no audio worked. The cd changer operated but there was no output which meant some other services on the console were unavailable.
I was asked to book for a "diagnostic check", £80!
I have an alarm and cctv installation company, we offer a free survey. But I booked as I had no ther option, 8am today 4th May.
I was there on time as always, and so were two of the staff, but not the owners, who turned up with their 2 dogs soon after. The owner who apparently was going to do this "diagnostic" proceeded to disappear and came back to me in reception at 8.17 to discuss my car. During this time, the other owner proceeded to loudly explain to a child on the phone, where to find their school lunch.
After explaining the issues the owner made it pretty clear he wouldn't be able to help and that proved to be the case. At no point was my stereo removed, checked or otherwise diagnosed, unless you count pressing a few console buttons.
So,
1. Why did I need to get up early, brave the horrendous Sittingbourne traffic etc, when it was obvious from my phone call and follow-up email, that nothing was going to be done?
2. Just what did I get for my £80?
3. Why have I not been offered a refund?
4. Why anyone uses this outfit defeats me

May 4, 2023
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Mark,
Thank you very much for sharing your experience with us.
My senior technician has tried to call you to discuss this. He confirmed he explained the options to you and you seemed happy with his explanation. You both decided it wasn't worth him spending any more time or money on your diagnostics. He thought you were particularly pleased that he'd managed to change the language to English for you?
We have issued you a refund as we've not been able to assist on this occasion. It's standard practice for us to perform a diagnostics check before we can properly diagnose the issue with your vehicle. The refund will take 5-7 days to appear back on your card, I'm sorry you've not seen it immediately.
We're fortunate that a vehicle can come to us if you require a technicians assistance.
We emailed you in February to confirm we didn't have a solution to upgrade your vehicle but a technician could take a further look for you. I'm not sure what follow up email you're talking about from today? If you could please forward it to me that would be great.
We look forward to hearing from you soon.
Best wishes
Enhance

Rated 5 out of 5 stars

The team at enhance were extremely…

The team at enhance were extremely helpful and professional. They knew what they were talking about and had a very good product knowledge. Couldn’t be more pleased with the service. Would recommend to anyone

April 21, 2023
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Terry, thanks for your great review, we hope to work with you again in the future. Best Wishes, Team Enhance.

Rated 5 out of 5 stars

Fantastic service from my initial…

Fantastic service from my initial enquiry to the installation and subsequent follow up call I received. Delighted with the speakers.

February 28, 2023
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi David, thanks for your great review, we hope to work with you again in the future. Best Wishes, Team Enhance.

Rated 5 out of 5 stars

Dash Cams, Tracker.

Had 2 channel cameras installed in 2 of my new cars; as well as a tracker for insurance purposes. Very happy with the professional quality of work, and great communication from the helpful team at Enhahce.

March 8, 2023
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Zilvanas, always a pleasure to help you with your security requirements and dash cam installations. Look forward to working with you again soon. Best wishes, Team Enhance.

Rated 5 out of 5 stars

Thoroughly recommended! 5 Star!

I’ve had a lot of in-car upgrades performed by Enhance Audio since 2019 (Dashcam, Apple CarPlay, full audio upgrade) and continue to be blown away by their helpfulness, fantastic workmanship, attention to detail and innovative approach to solve challenges. They have a great team working with them, and I would unhesitatingly recommend them to anyone looking to have work done on their vehicle. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

December 20, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi G, It's always a pleasure to work with you. Thank you so much for the great review. Looking forward to getting the wife's mini booked in soon. Best wishes, Kelly & Simon @ Enhance.

Rated 5 out of 5 stars

Blackvue 900X 2ch 32gb

I came to Enhance to have the Blackvue 900X 2ch 32gb installed into my E Class. The service that was provided was brilliant, I asked a lot of questions and they had all the answers. The Install was top-notch. Kelly thank you for fitting me in and working around me I will be back to get more installs for my other cars. If your looking for peace of mind use Enhance you won't regret it.

October 26, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Arvinder, thanks for the great review. Always more than happy to answer any questions and glad we were able to accommodate your busy schedule.
Look forward to working with you again soon.
Best wishes, Kelly & team Enhance

Rated 5 out of 5 stars

Great service and experience

Great service and experience, alarm engineer keeps you informed on ETA and was very professional with installation
Kelly's knowledge on phone was exceptional and I wouldn't hesitate to recommend this company to anyone else
A pleasure to do business with

November 4, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi John, thanks for the great review. You know where we are if we can assist with anything else. Best wishes. Kelly @ Enhance.

Rated 5 out of 5 stars

Camper van audio upgrade

Simon and his team have upgraded the audio on 4 of my vehicles so far. Simon always gives sage advice and options for the upgrade.
He also tunes it for you to ensure you get the best out of it.
Thanks again!
Ant

November 3, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Ant, thanks for the great review, it's always a pleasure to upgrade your vehicles and we look forward to seeing you again soon. Best wishes, Simon & Enhance.

Rated 5 out of 5 stars

Outstanding customer service and…

Outstanding customer service and extremely helpful in all areas. Recommended by a friend and I would have no hesitation in recommending.

October 31, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Phill, thanks for the great review. Look forward to working with you again soon for a sub. Best wishes Enhance

Rated 5 out of 5 stars

Enhance I can only describe as…Profesional & Brilliant

Enhance I can only describe as Proffesional from the start call through to invoicing. When the technician arrived to fit the speakers in the chosen place made by myself, he pointed out the sound issues I would suffer from where I wanted the speakers put in the Motorhome. Although he said he will fit them there he wanted to make me aware before hand. I ask for his recommendation which we went with and clearly his experience shown through. Having been in other Motorhomes with the speakers in the place I wanted I can hear bounce off sound which I don't get. My sound is mega loud and clear. Would recommend if fact I going to use again,

July 14, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Dave, thanks for the great review, looking forward to working with you again for your Mercedes upgrade. Best wishes Enhance.

Rated 5 out of 5 stars

Excellent company

Enhance - they run a very honest and easy to deal with business.
I had a complete audio upgrade and witness cameras installed in a new VW transporter, the system sounded amazing, loads of punch and clarity. I would definitely recommend this company.

May 2, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Rob, thanks for the greed review and feedback. Look forward to working with you again soon on the next vehicle. Best wishes Enhance

Rated 5 out of 5 stars

Audison audio upgrade in Audi TT

Had an Audison 3 way speaker setup up front and an Audison active sub installed under the floor in the boot in my mk3 Audi TT. Great job by Enhance. Very professional and retains the stock look whilst sounding loads better. Recommended

September 30, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Ian, thanks for the great review, glad you were happy with the upgrade and we hope to work with you again in the future. Best wishes Enhance

Rated 5 out of 5 stars

Highly recommend.

Great experience with this company. A pleasure to deal with and the reversing camera fitted in the Kuga could not be better. Highly recommend.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding!!

Outstanding!!! Offered to look at my sound system and reverse camera that was installed else where. Audio i never felt I was getting the full benefit of the money I sent. Enhance audio offered to have a look and I was blown away by Simons knowledge of audio was speaking a different language at some points I’m sure. But Simon is a genius, sorted my sound system out and wow it’s awesome now night and day difference. Can not recommend them enough, everyone i spoke to was great. Even a FaceTime call a few days later as i couldn’t get my CarPlay to work. (Only had the system in the van 6 years I could of had carplay all this time 🤷🏻‍♂️😂) Now that’s customer service. Massive Thank you 🤙🏻

August 24, 2022
Unprompted review
Rated 4 out of 5 stars

I had a Ghost fitted to my previous car…

I had a Ghost fitted to my previous car and had it removed and placed on my new car.

Once fitted to the new car I had problems. It kept engaging and I had to use the overriding code to re-start. This kept occurring whilst on holiday in Italy so arrangements were made for the fitters to have a look at the system when I returned.

The system was completely re-installed as there was evidence of a poor connection somewhere. Once this was done the ghost worked fine.

This is an excellent system but entering start sequences must be done carefully and you must wait for engagement indicators to show.

Enhance were very good with installation and follow up calls. Although I had problems with this particular installation I never had a single issue with my first car that had it fitted.

July 28, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Jim,
Thanks for the review and sorry that you had a few teething problems with the Ghost, I'm glad we got to the bottom of it and it's all working well now. We hope to work with you again in the future.
Best wishes
Enhance

Rated 5 out of 5 stars

Apple Carplay installed in an Aston Martin Rapide

I've recently had Apple Carplay installed in my 2013 Aston Martin Rapide as, whilst the B&O amplifier and speakers are good, the choice of audio input was very dated. The solution provided by Enhance was excellent, providing up to date functionality without affecting the originality of my Aston. I'm happy to recommend the experience and expertise of Enhance to anybody!

July 25, 2022
Unprompted review
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Reply from Enhance Car Audio & Security

Hi Graham, thanks for the great review. Glad we were able to help you and look forward to working with you again in the future. Best Wishes Enhance

Rated 5 out of 5 stars

Great company very helpful

July 22, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Thanks for the great review, we look forward to working with you again in the near future to upgrade your audio as well. Best wishes Enhance.

Rated 2 out of 5 stars

Not impressed very bad customer service…

Not impressed with the hype this place has got. I brought an aftermarket kit from Droid Uk for them to install literally a “Plug and Play” mmi box and reversing camera for a f32 BMW 4 series 2017 it took them a looonnngggggg time.

Then I had a stressed out moment when they said I have to buy an auxiliary cord £80 which was in my box already bare in mind I payed £70 for the first half hour and £40 after each half hour. One of there mechanics took it out and placed it on their workstation and they tried selling me my own product 😂🙈🤣 what were they thinking. The owner and Simon was very rude to me like I’m lying to them. Luckily Droid Uk came in handy I rang Jav and he came to conclusion that it was their part and it just made these lunatics look like a scammer as they were trying to blame me for it. I’m giving 2 stars for fitment and made it look factory but trying to blame the customers and stealing their products and selling it back to them is shameless and cheap act. They were embarrassed. Anyway I payed £270 altogether whereas Droid Uk in Birmingham was asking £110 plus an awesome job. 100% recommend Droid Uk

July 1, 2022
Unprompted review
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Reply from Enhance Car Audio & Security

Hi, once again I'd like to apologise for the experience you had with your installation. Our technician mislaid your part and thought it wasn't included in the box - we have put procedures in place to ensure this doesn't happen again.
The apple car play on its own can take just 1-1.5 hours but we also installed the reverse camera and had to dismantle the OEM boot handle.
We certainly don't want to scam any customers and we're very disappointed with your experience.
We hope to work with you again to upgrade your speakers and hopefully show you our usual level of service.
Best wishes
Enhance

Rated 5 out of 5 stars

I was given sound advise on what…

I was given sound advise on what product to go for,the service and installation was great.
All working fine keep up the great work......

June 18, 2022
Unprompted review
Enhance Car Audio & Security logo

Reply from Enhance Car Audio & Security

Hi Tony, thanks for your great review, glad you were pleased with our service. We hope to work with you again in the future. Best Wishes Enhance.

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