Car Chase Heroes Reviews 

6,640
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and excellent instructors, making the overall experience enjoyable and supportive. Many people highlight the well-organized events and smooth processes, ensuring minimal waiting and a memorable day. However, some customers also noted issues with car availability or specific vehicle problems upon arrival. A few other people also felt that organization could be improved, citing long waiting times and occasional poor communication regarding bookings. Some reviewers were not happy with short driving durations or unexpected restrictions on car usage. Additionally, a small number of people experienced unhelpful staff attitudes.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, friendliness,... See more

User experience

Customers had positive experiences with user experience, with many describing it as an incredible,... See more

Product

People report ambiguous experiences with the product, with many finding the cars fun, amazing, and a thrill... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Booking process

Users describe ambiguous interactions with the booking process, with some finding it simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a fantastic drive with Car Chase Heroes at Perranporth Airfield. I chose a US Police Dodge Charger. I was accompanied by Cristian Galehv who was brilliant from start to finish....great... See more

Rated 5 out of 5 stars

Absolutely great afternoon out for my 12 yrs old grandson, well organised and no waiting around for too long. He drove a Ferrari and Lamborgini. Then had 2 high speed laps with a racing driver in VW... See more

Company replied

Rated 5 out of 5 stars

I was a little apprehensive after seeing a couple negative reviews, however after attending today I have to say what a well organised it was. Well sign posted, instructions upon arrival were clear, th... See more

Company replied

Rated 5 out of 5 stars

We all (2 families) had a fantastic day out at Crawley. We bought a 3 supercar experience for our 16 year olds and they loved it. The rally car experience driven by a professional was so much fun (we... See more


Company details

  1. Motorsports Store

Information provided by various external sources

Experience the Thrill! We offer Driving Experience days that get customers driving their on screen automotive heroes around race tracks! From Supercars, Muscle cars, Classic cars and even Trucks, there is something for everyone.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(6,640)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid At All Costs

I booked an expensive 10 car experience as for my daughter this is her 5th time doing these experiences with other companies but first and last time with car chase hero’s to start the day we was given diversions which lead us to toll booths costing us more money ..and then led us down Road Blocked Lanes which was carnage… we finally got to the track in Curbourgh Sprint Lichfield 2 hours late to be told off by car chase hero’s colleagues that had really bad attitude in which we had to drive for over 4 hours to Birmingham then to my surprise it looked like a go kart track it was very very small and looked like the cars were crawling around … some of the cars was broken down … most of the instructors all they wanted to do was talk about absolute day to day rubbish and not about giving you the chance to feel and get full control of the experience.. absolutely awful experience in which my daughter and all my family did on the way home was talk about how rubbish and what a waste of time and money the day had been … when I complained about these issues online I was basically told Tough Luck …avoid at all costs use other companies !!!

March 28, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for your review, I'm sorry you had a poor experience but we will always do the best to accommodate late customers. As you can appreciate we have no control over the UK roads and we did post to our socials that there were road works in the area and to allow extra time. Arriving late means we'd have to disappoint customers who arrived on time by bumping them down the list, I'm sure all would agree this is unfair. We'd love to welcome you back for another chance.

Rated 5 out of 5 stars

Extremely fun

Extremely fun, I received this as a birthday gift and loved every minute of it. I drove the NIssan GTR first with Chris who was very friendly and gave very good advice. I then drove the Porsche 911 with Ben Paige (Forgive me if his surname is misspelt) who gave expert advice and was also very friendly. I then drove the Aston Martin Vantage with Barry who was again very friendly and helpful. Overall the cars were very enjoyable to drive, but unfortunately the track I chose was a bit small (Bicester Heritage) so a track like Donnington Park would be ideal. When selecting a track on the website, there are tracks which require an ID, I have been told those are the better tracks.

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

Not so great website, great customer service if you manage to hold on for 45 minutes

Made a booking on the website and made the payment over and above what the voucher paid for (weekend surcharge!). The money had gone out of my account but got no confirmation of the booking, either on the website after the money was taken or by any subsequent email (it's been 18 hours). Tried to call their contact number and I "am currently number 1 in the queue" for the last 45 minutes.
Am updating this review now because when I was finally connected, the most helpful customer service agent, Tom sorted everything out in 5 minutes.
I guess they need more agents to take the calls. Waiting for 45 minutes is not acceptable.

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Had a fab drive today at the Lichfield…

Had a fab drive today at the Lichfield track. My first drive was with Darius in the Ferrari and he was brilliant. I was so nervous but he explained everything and was so patient with me. Next was Charlie and again he was really friendly and patient with me. The track was really wet and quite a few people were out for this so couldn't go too fast. Lastly I drove the DB9 which was what I was really excited for. I had Magoo and he really pushed me to go a bit faster as it was my last lap.all instructors were brilliant, can't thank them enough. Tbh all the staff there were friendly and I didn't have to wait too long for my drives.
The only thing I would say is the track is quite short and the 3 laps over over in a couple of minutes but it's great if it's your first drive like me.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had my car experience at Teeside…

I had my car experience at Teeside Autodrome today, I drove multiple cars and had Mick and Craig as my instructors they were both awesome. We also had a couple of laps in a Volkswagen golf is part of the high speed blast that was great as well.

March 29, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to read!

Rated 1 out of 5 stars

Worst track day my partner has ever…

Worst track day my partner has ever been on! It was a birthday present for my father in law and my partner joined him. Getting there was a nightmare because the road was blocked so it was a mission to find an alternative route (granted not the fault of the venue). The venue was packed with people, the track was tiny, the cars looked like they'd seen better days. When you eventually get on the track, there are so many other people in their cars you can't have a proper experience and drive fast. In one car the handbrake didnt work, and another one looked like it had been put together by a toddler. Even my father in law was disappointed with the logistics of it all. They just want to have as many people through the doors as possible, screw the experience! The weather wasnt great, the least they could do is put some gazebos up, instead they make you stand in the rain waiting for your turn. You cant even take pictures next to the cars because you have to stand far back from the track. The whole experience was a waste of time and money and if we ever book again we wont be going here. If I could give 0 stars, I would.

March 27, 2026
Unprompted review
Car Chase Heroes logo

Reply from Car Chase Heroes

Thank you for taking the time to leave us a review. We are disappointed to see you didn't enjoy the day and your comments have been fed back to the team.

Rated 5 out of 5 stars

Today I had the pleasure of having Mark…

Today I had the pleasure of having Mark Campbell as my instructor, in the DB11. and Mr Magu in the high speed passenger ride.
This was the first time I've done something like this, and I expressed how nervous I was to Mark at the beginning. Mark showed me around the course on the sighting lap twice, and explained everything in as much detail. He gave the confidence to be able to complete 2x laps with him beside me.
Mark was a great instructor, and I thoroughly enjoyed my experience today.
At the end of the lap, I then had the high speed passenger ride with Mr Magu. He was just so awesome. Mr Magu had me laughing for the whole lap, and I enjoyed it so much I paid for another loop around.
Both Mark and Mr Magu are the reasons while I will definitely be returning and competing another day with the cars again. Not only were these two totally awesome and had great knowledge, the other team members who I spoke were so welcoming.
I have promised myself next time to book more cars, although I only booked to drive the DB11, I still had an amazing day.
Thank you to all of the team today, your hard work and welcoming approach really shows and give us all an impact.

March 22, 2026
Unprompted review

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