CarDelMar 

Terrible experience with the costumer service. I booked a family van, received a Mitsubishi Space Star and they keep arguing that „according to the documents“ there is no downgrade. You might think maybe she didn’t book a family van... but the documents prove exactly that. The answers I receive from CarDelMar are a repetition of “no downgrade” “no refund”.

I have rented from Cardelmar a number of times in different locations and jurisdictions. They have been very reliable, and I never encountered any issue with them. Booking (and sometimes cancelling the booking) was always smooth. Sometimes the local office of the car trental company was slow etc. But this is about low prices, not about top service rental cars. If you want the latter, look elsewhere.

We rented a car from OK rent a car with the third-party being CardelMar which offered the insurance. We had an accident in Spain 1+ weeks ago where we had to pay upfront all the charges because Cardelmar will not answer their phone.We can not contact this company true phone, at any day and time the answering machine is telling us that we reach them out of their business hours but not telling us which are their business hours if any, and to contact their website but again does not telling you what is their website that they want you to go on. On their website you can just rent not place a insurance claim. Horrible company.

i payed for a car , there i make a type mistake ( y ipv ij ) in my name they dit not gave the car. cardelmar hired a car by interrent in girona spain.
back in holland it was not possible tot get your money back for a car they did not want to deliver.
it s a shame

This company is a SCAM. I paid 400 euros for a car I never picked up due to their inadequacy!

Most of the reviews are relating issues with the rental office, not with Cardelmar who are the agent. I used Cardelmar a lot and found them to be excellent, although they have now sadly closed their UK website. I had an accident in USA and once I'd made the initial report Cardelmar dealt with everything at no cost to me. A lot of the reviews are about getting extra charges at pick up or drop off, this is not Cardelmar this is the cheap hire company you chose when booking. It is important that you read the booking terms and conditions before choosing a rental company, also check their reviews. If you avoid Cardelmar and use a different agency you will still end up with the exact same cheap rental company who will rip you off again. I'm not aware of any Hire Company that doesn't secure an excess cover, either by credit card or cash, you should be aware of this and expect it, you can also take out cheap insurance to cover it.

I would never rent from this company again. It took over an hour of administration before I had the keys to the car and about half an hour waiting to hand back the keys at the end of the holiday.

Whilst waiting, I saw lots of unhappy customers complaining about different things. The main complaint is about the hard selling that you have to put up with at the counter whilst they complete the admin. They strongly advise you that you need further insurance and of the dire consequences of not having that extra insurance in various scenarios.

I won't hire from Europcar either as they appear to be associated with CarDelMar.

DO NOT RENT A CAR FROM THIS COMPANY
They are running a perfect internet scam!
They have an agent that takes an online booking for an all inclusive car hire. When you arrive they say it is all inclusive if you pay over 900 euros returnable bond or (if reluctant) take their all inclusive car insurance at over 200 euros. Plus a full tank of gasoline deposit 98 euros, returnable if you return the car full of fuel.

We were naturally reluctant to leave a 900euro deposit with a business operating from a van in the car park, so we paid the 200 extra euros (for our supposed all inclusive car hire).

We returned the car full of fuel to be told that the 98euros would be repaid to our credit card in a couple of weeks.

Now over 6 months later they still have not returned the fuel money.

DO NOT GET INVOLVED WITH THIS DISREPUTABLE COMPANY WHICH GIVES THE HIRE CAR INDUSTRY A VERY BAD NAME.

GOOGLE should stop allowing them to advertise on their platform!

I thought this was a decent company which is trustworthy and transparent.... Truly disappointed with our last rental : we rented 'full to empty' and had to pay 172 euro on arrival.

ALL THE POSITIVE REVIEWS MUST BE FAKE / PAID FOR...
I lost $1,500 due to this thief of a company. I had no option but to arrive the day after the booking was made for a 28 day booking due to the villa I rented being broken into.
The rental company gave the car to someone else and charged me for the ENTIRE 28 DAYS. So money, no car = daylight theft.
AVOID AT ALL COSTS.

AVOID AT ALL COST! I have rented cars from many different rental companies internationally as well as in Tenerife and this is by far the worst experience I have ever had! CarDelMar is presented by Interrent in Tenerife.

I HAD TO WAIT AT THE DESK FOR 3 HOURS TO PICK UP MY CAR KEYS. Although I had already paid and put all information online into their booking system, so they literally just had to hand me the keys.

When I complained to the manager while in the endless queue, he said they were "sorry" that there are many clients and I should be patient--we should all be patient. The desk was occupied by only one (!!) lady for the first 1.5h that I was waiting, and she was smiling and taking her time with each client, clearly showing that she did not care at all that there was a queue. People were already sitting on the floor as it was moving SO slowly. Later, a second lady occupied the second desk, but it did not speed up the process much, and she took her own sweet time just like the other lady.

I had woken up at 4am and taken the day off work, to catch the flight in time for my grandma's birthday party--Which I missed because I had to wait at the rental desk for 3 hours.

When it was finally my turn, I expressed my dissatisfaction to the lady at the counter who (with a big smile) offered me a chocolate as compensation, as if that helped at all. Then she continued on to try to sell me several types of additional insurances, although I was already covered. I felt absolutely ripped off and not taken seriously at all as a customer. She took about 15 minutes to copy and type into her computer all my passport, driving license, and contact details although I had included them in my online reservation already--I have never seen such incredible inefficiency and lack of ability. Any sensible rental company would AT LEAST have offered some kind of compensation, be it an upgrade, extra insurance, extra day of rental, voucher, or anything at all! Nope, not them.

This company requires pre-payment online, so they have no incentive at all to provide any customer service.

DO NOT WASTE YOUR TIME with this rental firm, it is not worth the few Euros you may potentially save. You will be disappointed. Taking the bus would be faster and more pleasant than renting from them.

Abysmal. I and 4 friends flew to CDG in Paris. The voucher information as regards location of the car hire office was utterly inadequate and failed to mention that it wasn't onsite. If we has known this at the outset, we wouldn't have gone with them. The voucher location information was so poor that even 3 separate airport information assistants didn't know where it was and any phone calls they made went unanswered. Eventually the 3rd assistant googled Autoclick and we found it was located in a nearby town so definitely not on site. We had to get a taxi (as there was no shuttle that we or airport staff could find) at a cost of €40. When we arrived at the office, an hour late due to all the running around (and we had one person with a bad hip), there was only one person at the desk, a queue of people and even after doing all the paperwork, a 20 minute wait to get the car. While there, we saw someone getting their car and having to have the windscreen fluid filled as it hadn't been done. When we eventually got our car, the oil warning light came on. This caused another delay until it was topped up. We left nearly 2 hours later than planned and caught Paris weekend traffic that we would've otherwise missed and ended up 3 hours late at our destination and we were supposed to pick up keys. The office had shut so we were making frantic phone calls to ensure we could get into our accommodation for the night. We found rubbish under the seats when we went food shopping

Upon returning the car, we went early and dropped all except 2 people at the airport first and thank heaven we did. With nearly 2 hours to spare we arrived at the office and we're delayed by nearly 50 minutes there waiting for someone to check in the car and then for a shuttle. The shuttle driver refused to take us to Terminal 2A and dropped us off at 2F (15 mins walk away) despite us being the only passengers so we had to scurry to get out plane. This was the final insult.

This is all very concerning as it means that adequate safety checks are not made by Autoclick nor do they care about customer service. Furthermore it means that Car del Mar do not vet their car hire firms. This is not just an inconvenience but a matter of health and safety. I complained to Car del Mar requesting only a refund of my taxi fare (although I believe I had grounds for requesting my car hire fee back) and informing them of the issues. I got a reply effectively saying the car hire company gave them an inadequate address and failing to apologise or acknowledge the inconvenience caused by misinformation to my group but, far more importantly, ignorinh the potential health and safety concerns of cars being issued without adequate safety checks. If a car hire firm don't even see that a car is low on oil or windscreen fluid, what other more vital checks are they missing?!!! Before writing this review, I wrote again and asked for a response in the interest of givng the company a chance. I'm still waiting and have absolutely zero expectation of hearing from them.

They took my money but I never received the car that I paid for.

Was not explained to me that there was a £60 out of hours fee.
What for? I returned the car to the office, and nobody was there, I had to put the keys in a box outside. Why the fee? Disgraceful - will never use them again!

DONT RENT CARS FROM THIS COMPANY!! Low rental charges through AUTOVIA but then cars full of defects which they then blame you for upon return even though you pointed out ALL defects out on collecting (our car had 16 defects recorded on it when we finally left the compound!- they lie about what you are signing for which is only in foreign language then when you return car you find out YOU HAVE ALREADY SIGNED TO AGREE TO DAMAGES BEFORE YOU EVEN TOOK THE CAR!!!!! WHAT A RIP OFF DISGRACEFUL COMPANY - PLEASE SHARE.... CAR DEL MAR WHO WE BOOKED WITH WOULD NOT HELP, WHY DO YOU USE AUTOVIA WHEN SO MANY SIMILAR ONLINE REPORTS OF SCAMS

Hired a car for a week through my debit card when I got my voucher it stated I had to bring my credit card even though I had opted for excess insurance. Sent them an e-mail saying I didn’t have a credit card and if that was a requirement then just to cancel and refund my money. Now I have to send screenshot of e-mail which I have tried to do but alas they say no good. Don’t know why they can’t just look up the e-mail themselves. Difficult rude and condescending staff when you phone I would never ever use or recommend to anyone. You have been warned

Don't touch with a barge pole. Internet booking for car hire in Santorini on 'full to full' fuel policy. Car was delivered with almost empty tank. Agent from sub-contracted Sunrise Rent A Car didn't want to know. When checking the car for dents and scratches, he was rude and aggressive. Condition of car was ropy. On 5th and final day, engine started rattling. Sounded like gear box was about to pack in. Feared we weren't going to make it to the airport. Went over a large bump in the road and the noise disappeared! Wrote a complaint email to MD in Germany, mostly about fuel misrepresentation, but no response received.

Crap company - They asked for a credit card at the last moment which i was born without one unfortunately why the hell do they expect everybody to have one.

Genuinely one of the worst companies on the planet to deal with.

Booked a car hire through them to pick up from Cape Town. Their voucher stated explicitly the one-way fee was a certain amount. When we reached Europcar, the one-way fee they wanted to charge was over 5 times more than what was stated on the voucher. Europcar contacted Cardelmar and tried to sort, instead of apologising they asked me to pay Europcar and then to make a claim to them via their online procedure. I tried doing this on their website and it would simply not accept and ask me to make a force.com account when I have a cardelmar account! Couldn't complain. Then emailed their CEO. No response. Chased up and now they're asking for proof upon proof when I have sent screenshots, receipts and original vouchers. Their customer service in Netherlands or Germany is shockingly bad.

They are robbers - I made a booking through CarDelMar to rent a car with Easirent and on pick-up day, I passed all DVLA checks and provided proof of residency etc, and was about to be given the car when Easirent asks if I have been in an accident in the last 36 months to which I responded yes. Easirent then refused to rent me the car, although this was not in their Terms and Conditions and said I will need to obtain my money back through CarDelMar.

Contacted CarDelMar on two occasions and they have responded no refund with no reason. Have written to their complaints department, at which they said I failed DVLA check when I did not, and is a blatant lie which I will be proceeding to take them to court for.

Please avoid at all cost and do not use as they will not provide any refund and I am recovering the money through my credit card.

AVOID AT ALL COST!