CarDelMar 

Car Del Mar
absolutely excellent web site clear and simple for booking car rental and very competitive rates for South Africa

I have been well pleased with the website in general and happy with the estimated cost of hire, but confess to being very disappointed to discover the very limited daily kilometre charge over 100 kms per day! I did not notice this limitation until I was looking at the documentation after I had paid the quoted fee. Unless I am mistaken, I did not notice any information on this limitation in the general quotation details and this would have probably influenced my decision to go ahead or not. Not that I intend doing more mileage, but the fact that the details were not apparent and indeed I may have need to exceed that km limit. I would be grateful if you would provide me with some feedback accordingly.

Thank you,

Phil Britton

Easy to use site with great filter options

Why not immediate confirmation..just stupid.

The booking was all easy, but we feel the charge for a child seat is ridiculously excessive, doubling the cost of the car hire! Considering a child seat costs a fraction of the cost of a car , this can not be justified in any sense.

Very rubbish company they should shut down and apologise to the whole public!!! We paid the money before we travelled, and when we arrived there was no cars available. The staff were rude and ran away secretly. We ended up paying the double the price with another company for a car rental. We saw some other local people had problems with them as well on site.

The customer service refused to compensate us for their fault and were just copying and pasting their answers. Rubbish company, rubbish staff!!! The gov should close them down and pay the money back!!!!

Terrible company to deal with. Do not use. We paid up front for full car hire for a week. Due to family illness we had to delay our flight for 24 hours. We advised both Car Del Mar and their local agent Record Go by email. We tried both companies by phone as well but as it was a weekend neither were open.
Upon arrival in Palma we had to queue for 1.5 hours and eventually were told CarDelMar would not pay the local agent, so we either had to pay in full again, or get a taxi. Sadly we took the latter and are without a car. Shocking service- I suggest using a bigger company like Avis or Enterprise next time.

Try to avoid

The company informed me about opening hours of the car rental company in Bulgaria which was supposed to be open and when I got there they informed they are open just because they knew I am picking up the car out of office hours and also charged me for this 30 Eur.
CarDelMar provided misleading information and when I asked to refund me for that they refused. Really poor customer service.

If I could give a negative mark I would - we booked a car through this broker and when we arrived our 10am booked pick up time took until 12pm - longer than the flight to Paris - the kids had to wait in a car park and when my husband contacted the them they more or less said "not their problem" .....incredibly rude and reflects our entire experience with them

Please please please do NOT use CarDelMar or Rhodium/Goldstar. I booked a 4 door, four seater Fiesta car in the South of France for £150 approx - the final cost was over £450 once the local car hire company Goldstar had charged me additional costs for virtually everything, refused to accept the insurance, forced me to upgrade by offering a Fiat 500 etc The car was available from Hertz and Budget for £350. It is a SCAM. It also took me over 90 minutes in the sweltering heat before I finally drove away. A lesson learned for me!!!"

From the earlier reviews (including my own) it is clear that several problems recur with CarDelMar rentals: cars not being available, insurance scams, and a complete absence of customer service outside (short) office hours. The company will not respond to your complaints unless you sue them, using the European Small Claims Procedure, which is straightforward.

I rented a car for a 4-day trip to Faro and paid for the full insurance coverage beforehand (£19), however I was told on arrival by the local staff at International Car that I didn't have the full coverage. So I paid for it...20 euros a day!

When I returned to the UK, I called CardelMar to complain about the fact that I was charged twice for the same service but their answer to me that it was my mistake and that I should have read the voucher -section F- that stated that you have to check with the local staff if you need an insurance...I believe this is what I did by asking him a question, he just lied to me and that's not on. Needless to say that CardelMar is not willing to reimburse me the £19, the lady on the phone was rather unfriendly ('let me say it again for you', 'good luck with your claim'), shocking!

Awful, avoid, three pointers for potential clients....

1. Don't have a fleet, partner with similar mentality rental fleet providers e.g. Green Motion (avoid).

2. Sell worthless 3rd party excess insurance policies, cosmetically similar to regular rental companies( was fooled by it on their website). But when reading small print, customer is not directly protected at all, rather they must claim back damages incurred, with onus to provide accident reports, police reports etc.

3. To top it all, only contactable between 8am to 5pm between Monday to Friday, any issue outside this window is your problem alone.

I used car del mar in far Portugal and they were terrible. The direction they gave to find our car hire firm were wrong so wasting 45 mins of our time lugging luggage aground the airport car park. They then would not accept my wife as sole driver and we were ripped off 25 euro to add her. Their follow up response to my complaint has been if anything worse. Avoid like the plague

Great site until I typed my Flight details because I am arriving the night before and staying overnight at an airport hotel the system will not allow a flight detail to be installed hence I had to input some information more than once until I twigged.
Kind Regards

very slow and then by the end of the booking said car not available.

Flight was diverted due to extreme winds. We tried to call the pick up point on the number Car Del Mar provided but kept getting the message "this number is not accepting incoming calls". We eventually arived at the pick up point significantly later than expected and were subsequently charged 36 euros which seems unfair given the circumstances.

easy to use but not had the use of the car

so far very good till i pick the car up then i will leave more feed back.

booking and rate is pretty good, but not impressed that they will now need to check with a local agency and only confirm if my booking is possible 3 days prior to my arrival??