CarDelMar 

Having completed my booking with CarDelMar I was very surprised and frankly annoyed to read this on the confirmation "We will check the availability with our car hire partner at that location as soon as possible - latest within 3 days. As soon as the availability of the hire car can be confirmed by the local company, you will receive your booking confirmation by email. If your booking has to be cancelled due to unavailability, then our Customer Service Team will contact you within 3 days. " IN OTHER WORDS, THE BOOKING IS NOT FIRM AND I MAY HAVE TO START AGAIN. I WILL NOT BE USING CarDelMar AGAIN.

Excellent filters and options; competitive prices; free cancellation and insurance options-- great site.

Appalling customer service. We would strongly recommend not using this company. We turned up to the local car hire company on a Saturday morning and hadn't been told of an extra 126 euro fee to drop off out of hours, despite specifically booking a 4:30am drop off time. The car hire company wouldn't honor the booking and cardelmar helpfully operated Monday to Friday and so we couldn't even speak to anyone. We contacted them the following Monday and were simply told it's local terms so it's not our problem. We will never use this company again.

Would give 0 if possible. Sure, cardelmar is an ok company when you don't need to claim, but having need to claim they told be BEFORE I told them how much I was claiming and what I was claiming that "you'll unlikely get the refund because we rarely refund our claims". As soon as the woman on the phone said this I knew it was a pointless cause, despite it I still tried, and did not succeed. Terrible customer service as the woman also said to me multiple times to any problem or question I had "it's not my problem"

Booking quite difficult, I couldn't get to the summary and final booking without registering an account.

Love CarDelMar. Great prices, great service!

Site was very "flaky". Navigation of the booking procedure very poor.
Example when trying to enter credit card details the boxes were obscured by boxes for different information. Entered details but trying to move to the next step took me back to the same page where card details were blanked out. Re-entered details but moving to the next step took a long time.
During this input process there were links to explanatory terms which indicated they could be printed. A useful guide if it worked but three different explanatory links printed the same coloured burnt out car and useless text, quoting"404 Error - Page not found"
By now I was very close to abandoning the whole process but persevered.
I eventually completed the booking AND payment but was only THEN advised as follows:
"We will check the availability with our car hire partner at that location as soon as possible - latest within 3 days. As soon as the availability of the hire car can be confirmed by the local company, you will receive your booking confirmation by email. If your booking has to be cancelled due to unavailability, then our Customer Service Team will contact you within 3 days"
Not exactly comforting when you think you may not get what you booked after spending a fair amount of time deciding on your choice. There may not be a problem as I have booked well in advance but it could be a problem if booking later. I shall now have to await the outcome.

In this day and age to be told after booking that you need to wait for Cardelmar to confirm the booking is unacceptable

an excellent,easy to use, economic way to book a car

Careless company.
I booked though them a car in Romania, coming back to UK I found out they had cheated me £67 by changing the deposit into Euro then to Romania money and back to pound which was never mentioned.you win by paying more to a known honest company. Also they were not bothered to even reply to my emails.

Always the cheapest, easiest.
I sent from US and never have problems.

Thank you CarDelMar!

Straightforward and easy to use.

I thought I was booking car hire - that was the impression given - particularly by the reference to payment being made on booking. However, from the information provided AFTER booking, it appears that I have not yet booked a car - Car Del Mar will now be seeing if there is a car available and will let me know in the next 3 days. If there is an issue, that delay could make it significantly more difficult and expensive to find an alternative car. The information was, in that respect, misleading. I just hope there is no issue with my car hire plans ......

Had a booking but turned up to collect the car the company had not confirmed the booking and had to take another booking from another supplier at premium. i thought it was the suppliers fault and was asking them to keep checking their system eventually gave up.

was there for 2 to 3 hours with my two kids to sort this and get another car, tried calling them but no answer, worst experrience in booking a car ever.

Rubbish company with rubbish customer service

Very poor service. You lie to your customers at the booking stage. ended up paying 5 x the price when at the airport with Firefly. The extra insurance I paid for did not cover the firefly car. Had to pay extra for unlimited miles (This was miss sold on your booking page). Very deceitful car hire. Moving now to social media to warn other customers!

We hired a car from Car Del Mar with a child seat. We paid for the car and reserved a child car seat, which we knew we would have to pay for at the Hertz airport desk. Car del Mar reassured us that ''Any additional extras which you booked (e.g. babyseat) were confirmed by the car hire company and will be ready for pick-up upon collection of the rental vehicle. Further information regarding these extras can be found on your CarDelMar voucher.''
Unfortunately this was not true, as Hertz had no record of car del mar requesting a child seat with the car. Hertz had no extra child seats for us to hire. we were stuck at the airport with our 2 year old child, and had to leave the car and take the train. We hired another car from Avis 2 days later. We kept the receipts from Avis, evidence from Hertz, and train tickets with the hope that car del mar will reimburse us the extra expenses we incurred because of their error. The worst part of the incident is due to our delays at the airport and travel we were unable to visit my dying grandfather that evening.
I complained to car del mar requesting a refund, also the extra costs to be paid to us,compensation for us being stuck at the airport with our young child after the flight, and mostly financial compensation for not seeing my dying grandfather that evening.
Car del mar took a long time to deal with my complaint. To be fair they were sympathetic and sent me lots of emails apologising for their delays. In the end they closed my complaint and refused to refund us or pay any compensation. Additionally they did not even read our complaint properly. We complained that they did not reserve a child seat from Hertz for us to hire, which was guaranteed to us in the quote from their email above. Their response to this was that the child seat needed to be paid for a the Hertz desk, which does not answer our complaint at all because there was no reserved child seat for us to pay for! I emailed them back explaining this again to them and have heard nothing since.
In the end I contacted my credit card company and advised them of this incident. The credit card company refunded us the money we spent on car del mar, under the credit protection act. This was only a fraction of all the costs we incurred and the money we requested in compensation for missing seeing my dying grandfather that evening, and the stress caused to me, my husband and our little two year old at the airport after our flight.
Unfortunately, despite their poor service, Car Del Mar subsequently contacted the credit card company requesting their money from us. Our credit company are now also challenging Car Del Mar on our behalf.
I hope no other customers experience this type of service and conduct from a company

I am a non European citizen and tried to rent a vehicle in Poland. I stated in the reservation that I was Canadian and fully read their Terms and Conditions to ensure that my Drivers Licence would be accepted. It only states that you require a Type 3 which I have the equivalent to in Canada.
Although an International Drivers Licence is required and I am was unable to rent the car. I was screwed. And received no sympathy, help or compensation from the company.
Their customer service was awful. Their claim department was also sub par and I would highly suggest renting via another company.

I wish I'd seen their reviews before using them. I bought a complete 5 day rental package with excess insurance. On return home I discovered their partner firm Interrent debited an extra £130 from my credit card without me signing anything. I am now, a month later, stuck in customer services hell where neither company will help. I believe they knowingly collude to rip off customers. Avoid both - a complete scam.

it's a scam! they overcharged me 40 euro for picking the car up outside office hours when they gave me the wrong office hours (maybe on purpose) and after endless calls with their support members, a support woman named Lieke who always interrupted me and never let me finish my sentence hangs up on me because she says she is not enjoying the conversation with me. I was stunned, more so since I own a support line myself! I was never rude in any way, I just told her that she needs to let me finish my sentence because I am the customer and it's her job to let me at least finish my sentence. She started arguing with me and hang up on me because she didn't enjoy the conversation. I was appalled!!!!! Worst company ever!!!