CarDelMar 

I rented a car for a week, I arrived 15mn late and they kept my car and did not want to refund me!!
They rented my car to someone else!

Cardelmar! Avoid at all costs. Having chosen this company against a number of similar priced companies they decided they could not supply the hire car with less than 24hours to go and the price had more than doubled with this and all the other companies. A disgrace

Simply horrible. The car hire company they had appointed for me was Easy Rent Bulgaria. On arrival, the agent greeted me at the airport, we then walked where the car was parked and then all the paperwork, payment etc was done in the car. All very dodgy as I have always dealt with car hire with proper counters-not having paper work and money taken in the car hire seat?! I then had an argument with the agent as he insisted I needed insurance (EUR5/day) before I can take the car. I have already arranged my own excess insurance and refused to pay anymore unnecessary extra insurance. I even rang Car Del Mar on the customer service telephone number - person I spoke to (Hank) was very unhelpful and just told me I have no insurance even though I insisted that the car came with the normal standard insurance when I booked it. While I was on the phone with Car Del Mar, the agent then made a phone call to his boss and said its ok I dont need to pay for the extra insurance but he taunted me saying any scratch you will lose your deposit. The car presented is very old (8-10years?), already quite battered and had lots of scratches/bits of rust all over. When I tried to slowly go through the scratch marks he had marked on the car, he rushed me and said he has to go elsewhere he needs to be quick. True enough, 2 days into the rental - the tyre rim cover fell off the car while I was driving in the motorway when I hit a small pothole. The road conditions were horrendous and hence no surprise I was liable for the loss of the rim cover when returning the car. I agreed to have my deposit withheld and requested for a damage report so that I can claim the excess back from my private insurance. All the agent did was scribble in blue pen on my contract and was trying to use google translate to describe the damage. No proper paper work was presented. I am very unhappy with the car provider and when I did some research online, it seems I am not the only one who had problems with Easy Rent Bulgaria. I know its not entirely Car Del Mar's fault I had such a bad experience with the car hire company, but they could at least be more helpful when I rung up, listen to their customers and monitor the level of service that is provided by their car hire companies appointed by them. This is my first and probably last car hire with Car Del Mar.

CAR DELMAR. If it sounds to good to be true it is. They operate their business through local criminal car hire firms that hold you to ransom at the airport, charging you more on top of your quote and then retain astronomical deposits against your complete damage waver insurance. Do not bother, go to Hertz or Europe car hire. It might quote you for more than Cardelmar but at least it will be the price you pay. Avoid CARDELMAR at all cost.

We had previously had good experiences with CarDelMar but that was until we needed to claim for a punctured tyre. It took a total of 16 months to be reimbursed! In this time I phoned and emailed countless times. When I put the claim in, within a short time, they said we would be reimbursed and I duly gave them my bank details. By the time we eventually had the payment the exchange rate had fallen considerably so we are still out of pocket. They do not care so avoid at all costs!

After a shocking experience with their partner Goldcar in Malta they didn't even bother reading my complaint and closed my case with the message below. Besides the shocking customer service they failed to advise me of the deposit required by Goldcar (€1900!!!! instead CarDelMar's confirmation had €230) and the actual ridiculous conditions of the rental, including €80 penalty for refusing to accept their terms and collect the vehicle and eventually €440 bill for a damage which was already on the car.

Thank you for providing us with your case documentation - we have reviewed your claim in detail. Unfortunately, we are unable to refund your claim for the following reasons:

We are sorry to hear that you had a damage during your rental.

Unfortunately we have to advise you that we will not be able to refund the excess, since such damages are excluded from our "Coverage with Excess (Standard)" package according to point 2 "Coverage Packages: What’s included?" in our Terms and Conditions.

We are sorry that we cannot inform you in a more positive way.

We will hereby close your claim.

Kind regards,

Certainly not a company anyone should be booking through.

Voucher did not cover the cost of car hire. I had to pay Europcar the difference to take the car. Car Del Mar customer service is impossible to contact as you have to obtain e-tickets however you cannot complete the process due to computer error. In short - I have been scammed.

Got to the airport and the car rental office was not open, we had to wait an hour before someone turned up. Cardelmar admitted it was their fault as they had got the opening times wrong. They kept asking for my bank details which I was reluctant to give as that is not normal process for a refund, but they kept saying that in order for them to investigate they needed this. I gave them my details thinking they were going to refund then all of a sudden they just closed the case, no actions, no refunds no apology, nothing! absolutely appalling customer service. I wish I had read all of these terrible reviews before choosing this company. AVOID!!!!

Terrible service, got to Vanvouver Airport to be told there was no car as they had not been paid by cardelmar (even though I had paid them). Had to scramble to try and get a car from another service provider and now have to go through the painful process of getting compensation or even my initial money back! I opened a ticket which they have just chosen to close even though nothing is solved and I can't open another one because their site tells me there's already a ticket with that booking reference!

DO NOT USE.

They rip you off on the fuel, provide cars with dangerously worn tyres, and they do not repay your deposit. Do not use the company EVER.

We hired a vehicle online. We were running late so tried to phone but couldn't get hold of anyone, the paperwork had the opening hours so we didn't panic.
On arrival there everything was closed (still inside the stated opening hours). We had to source another hire whilst stood at the side of the road. We tried to claim the money back but because we were 30 mins late (even though we phoned and were inside the stated opening times) we had to pay.

Very poor service, I would advise people to go elsewhere to a reputable company.

We paid for a car at Reykjavik and we never got the car. They refused to refund us, as we didn't get the car. Not trustworthy "company" at all!
I hope my money will be the last they will get!

Do NOT choose this company EVER!

They took a deposit then did not return it. Day 54 and I still do not have my money.

We rented a car through Car Del Mar, our collection and drop off some days later was Hamburg Airport.
Every thing was so easy.
We got to their partner desk, and gave them the pre-paid voucher.
After no more than 10 minutes, we were on our way to the car park to collect our car.
Giving back was great also, pulling into the Rental Car Return place, there are 7 lanes, we just went into the first an nearest.
4 people (inspectors) came over to inspect the car, and look inside that we had filled back up with petrol (we hired full to full)
It took about 3 minutes, so quick.

Now we have just booked another car through Car Del Mar, this time we will collect it in Norway.

The way they have been so far, I can see us using them many time this summer, as after Norway we are off to Malaga in March, Brindisi in April, Barcelona in May, some where else in June

Car Del Mar, keep up the good work, and I will keep on using you

Graham

We recently rented a car through these people, paying the amount £450 up front only to arrive at the Budget desk in Geneva, within the stated opening hours to find it was shut, leaving me, my wife and 2 children stranded in the airport. On complaining after retuning to the UK I was informed that non collection of a vehicle is in the terms and conditions and no refund will be paid!!!! I have since been passed around thier different offices in Europe, still with no refund. Save yourself the hassle and avoid these con artists.

This unscrupulous company should never be used. Their initial paperwork stated "no airport fees as shuttle service". Their very rude Faro representative Bravacar(again totally avoid)' who operated, illegally, out of the back of one of the hire cars at the airport was the most arrogant, aggressive representative I have ever met. He said if we did not pay the airport tax of €15 he would cancel the contract, which basically would leave me stranded. Reluctantly we paid the 15€ and got a receipt. The car was a health and safety nightmare! I contacted Car Del mar regarding this at their UK office and yet again another rude person,who hung up on me when I asked for his name! I lodged a complaint online and, have in writing, their promise to refund my money. A month later this has never happened. Trying to get someone to speak to is near impossible.

There are loads of negative reviews of this "company" (and I use this term loosely) and this is yet another one.......AVOID at all costs if you are concerned about your safety not to mention your purse and blood pressure!

We rented a car from europcar via Cardelmar in Corsica taking out the full package including excess, tyres and screen. Within 3 hours we had a puncture, we returned the car as we no longer had a spare tyre and EUROPCAR were excellent, professional and helpful. We were not worried as we had full insurance. On returning the car we paid the sum to europcar and filled in the claim for on the Internet....then the problems began
Firstly they said the files were not uploaded as too large
Then they said files were missing
Then they didn't have bank details
Then after a month they closed the file
It is impossible to reopen even as a complaint
I have phoned customer services 3 times each time they have acted efficiently, assured me the details have been updated, information passed on each time but nothing happens . They don't reply to any emails, I have been given different email addresses as apparently they have problems but never a response and no update and no refund.
So this company is an insurance SCAM site.

Having paid extra to avoid any excess, Centauro at Alicante airport still wanted me to either pay for their own cover at €17 a day or allow them to take a deposit of €1000 on my credit card. I could not contact cardelmar at the time using the number advertised on their website. They have subsequently refused a refund via email. Never again.

Do not touch this company and do no business with CAR DEL MAR !
You have been warned not even if they offer you a free car !!
They are a bunch of cheats and liars!!!!!
I will see them in courts of law and will not stop shaming them where ever I can so that people would understand and stop working with them all together.

Exactly the same as Vanessa below.

Car was on French side instead of Swiss.
Made us pay extra and then got charged €50 extra to go across the border because of their cock up.
Person behind counter couldn't give a monkeys but then I guess she doesn't work for them direct.