CarDelMar 

Terrible experience. Booked a car from Geneve swiss side. Car was not available at swiss side but was at French. Charged £408 extra for winter tyres and pass. This took 3 hours and a lot of upset. Ruined our holiday. No one at Budget would help us.

hired a car, safely returned the car before office opened advised to leave keys in office but not advised by Goldcars agent that i would be charged £42 for doing so .Who received the 42euros Goldcar or Cardelmar or do they spilt the money ? i had additional insurance to cover excess but not from companies involved.Cardelmar got angry when i queried costs and hung up

So today I went to get my car as I landed at Malaga Airport. First let me tell you that your website or the agency in question (Delpaso) only mention that i would have first to phone on arrival (which I did 3 times) it was engaged all the three times (10 minutes approx) and when the phone rang -no one answered. Then I was supposed to be greeted at the arrival hall on the left on arrival. There were noone to greet. After a few minutes I was greeted with a man who found my booking. He gave me a little piece of paper with a number (28) and showed me a plan, telling me I had to get out of the building turn right and then left walked under a tunnel and at the end of this tunnel I would find a courtesy bus to take me to the office to get the car. When I arrived at the end of the tunnel, chaos reigned when at least 40 other people were waiting for a minibus to take them to the office. It took approximatively an hour to get on one of the minibus (10 customers approx per load) and to be driven another 10 minutes to DELPASO office. Where I was asked to stay online until my turn came!!! after landed it was 1and a half hours when I finally reached a desk manned by Mario.
All went well when suddenly I was offered two solutions :
Pay 99.50 Euros for a full tank of fuel and 1500 Euros for the insurance Excess on the car
or
Pay 147 Euros approx to cover the 1500 Excess for the 6 days rental and bring a full tank of diesel on my return

When I mentioned that I had already taken an insurance to cover the excess and the car at the time of rental, I was told in no other term that it was not valid as I had paid CarDelMar broker and not DELPASO so that i needed to pay again. When I declined I was told that these were the term and conditions attached to the booking.... An argument ensue, I finally payed the 99.50 and DELPASO debited my car of 1500 Euros for the excess in case of damage. They also refused to bring me to the car and to check the car with me to ensure that both Delpaso and I were happy that I was not being further done for...
The motive of my email is the following :
At no point when searching for a cheap rental in malaga airport was I made aware that

1- I will have to wait one hour to be brought to the depot to get your car and then wait a further hour to get the vehicle

2-When I thought that I had contracted and "inclusive plus" insurance to cover damaged to the vehicle in question, I did not expect any further insurance cost ... and if I had been told of this I would have possibly not bothered paying CarDelMar an insurance premium.

3-Even though Cardelmar made me aware of the petrol policy full to empty of Delpaso, it failed to let me know that I would inccur an extra admin charge of 29.50 Euros for the privilege.

4-When I searched for a cheap car to rent in Malaga airport, I think that both CarDelMar and DELPASO are infriging business ethos. The cost of renting a car
through CarDelMar is not the 15 Euros advertised per day but 35 Euros per day if you are looking to have an insurance cover. CarDelMar also failed to mentioned that I would have to have my credit card debited of 1500 pounds at the time of booking .

I await your feedback with impatience.

Finally I have had to shorten my trip in and have returned the car at DELPASO on the 29th of December 2016 around 1pm. The desk was again assaulted by unhappy customers all waiting. This time though the representative of DELPASO came and checked the vehicle and doing this thought for a moment that there was some extra marks on the car door (these marks were barely visible and already there at the time of booking) They mentioned that they could retained my caution but as a gesture of goodwill they would not ! (they did scam the person before me of 363 Euros for a mark on the car that was there at the time of renting ) When I mentioned that surely this was out of order I was told to put up and shut up. I was also told that there was no contractual agreements between CARDELMAR AND DELPASO and therefore if I had any complaints I should do this directly with your company. Can you immediately reimburse me of the sum paid when the car was returned, the insurance and the admin charge of 29.50 for the filling of the tank! I await your answers with eager.

SINCERELY

This company is a scam. They are refusing to return my money and I NEVER GOT A CAR FROM THEM. The company they outsourced to rent me the car wouldn't not take my MASTETCARD that is also a debit card. It is backed by MasterCard but since it can be used as a debit card they refused to take it and now this company is refusing to refund my money. They also started tacking all these fees when I went to pick the car up. This company is a scam. DO NOT EVER RENT FROM THEM.

Booked a car for the same day. Absolutely no indication that I would require proof of address (utility bill or the like), before I booked (this only came through after, which given I booked the same day, meant it was impossible to cancel the order with 24hrs notice). Was unable to get the car and subsequently offered no refund. Manager on phone was extremely rude, illogical and unhelpful. And actually put the phone down on me! Terrible and fraudulent experience. Avoid.

AVOID AT ALL COSTS. Please do not use this company, they are a crowd of unprofessional crooks. Our flight was delayed and they have refused us a car but still taken our money. No offer of a refund or a percentage at the very least. We ended up stranded with 2 very young children which was beyond inconvenient. We are contacting our lawyer regarding the matter. I would not be surprised if this tin pot outfit close down and rebrand as another company given the reviews below. I only wish we read them before deciding on who to book with. Utter criminals.

I had a really horrible experience at Malaga Airport with FLIZZR rental company for a car that I booked via CarDelMar.

When I wanted to pick up the car at Malaga airport, they DENIED giving me a car since I did not have a passport with me (had some other IDs and driver license).
I called CarDelMar asking for support but they didn't care.

After a long discussion I finally gave up and rented at a different company at the airport which of course was much more expensive!

Worst of all THEY DIDN'T REFUND ANY MONEY.

I can only warn everyone NOT to book via CarDelMar or deal with FLIZZR ever again!

I cannot tell you how bad this agency is!
They informed me after I booked my car that an additional £60 would be taken because of dropping the car at a different location from where I collected it. I got a phone call to confirm this which I did.

2 Days later, I received an email requesting the same details again. I agreed to this again via email. At this point CarDelMar confirmed that my booking would be cancelled...

I cannot tell you how shocking this firm is. I will never ever ever book anything with them again.

I cannot describe how bad this company is. Firstly, they are a broker but don't tell you that when you book. The booking confirmation didn't include the name, address or phone number of the car provider - just an instruction that there would be a shuttle bus at the airport. There wasn't. I called Car Del Mar who didn't want to know - actually, they didn't seem to know who it was they'd booked me with! They knew nothing about the airport I was at, the shuttle they said would be there (but which nobody at the airport had ever heard of), the company I was supposed to be getting the car from - nothing. All I got was, "I don't know, I'm in Portugal." After some insistence on my part, he went to check and miraculously was able to find the name of the car provider, but gave me the wrong number for them. When I called back, he told me to find them myself: "You're a mature man - you find it out!" Seriously. Still, we did find out about the company ourselves. The car provider was a shambles - left us at the airport for over an hour and lied to us several times before just ignoring our calls: the driver was on his way, then he was there, then he would call us. No call and no driver. Eventually we got a taxi to their portakabin several miles away, where we were told we'd have to leave a £1250 deposit, which apparently the broker should have told us about but didn't. Easirent blame Cardelmar; Cardelmar blame Easirent. Upshot is it was a total waste of my time and money. Ignorant, rude and idiotic - both broker and provider. Please never ever deal with these people - you would be better walking wherever you have to get to.

Did not get my rental car because amount on creditcard not enough. Info About amount neefjes insufficiënt. No help at all from company. Now almost two weeks waiting for money to be deblocked from creditcard.

The pickup / drop off of the vehicle was fine but that was handled by Europecar.
I have since sent Car del Mar several emails regarding an insurance payment, which they have not answered.
Their call centre is in Berlin (charged at international rates) and they cannot help and refer me to a customer service email address or the online complaints system.
Their online complaints system does not work. Once they have deemed a complaint "resolved" it is impossible to respond or start another one.
No one has ever responded to my repeated emails. The first one was sent in September.
Do not use this company.

I booked a car through CarDelMar but they failed to confirm within the time frame they promised. They then let me know that they couldn't fulfil my requirement one day before the start of my holiday. I picked up the message after the end of the working day so there was no way of rectifying it.
This gave me one evening to find a replacement vehicle, which was the start of a brand new problem and a lot of stress which was neither my fault or the replacement company's fault.
It was the first time I had hired a car to drive on holiday and I was already a little nervous about it. The extra stress was all CarDelMar's fault - I was literally sitting on the plane STILL trying to sort out this mess at the very last minute.
Needless to say - will never consider using them again, although I can see I'm in good company!

Very poor service throughout, booked the car for the next day but unable to confirm the booking and only told me that it can take up to 72 hours for confirmation. Not allowed to cancel the booking. Spoke to the guy over the phone call Ben who is useful and very unhelpful and just said, make a complaint if unhappy (which I have done).
Confirmed a place of returning the car but the 'branch' does not exist in the location selected.
Had additional charges on my credit card for unknown reasons, under investigation now.
Both on pickup and dropoff, no one checked the car with my presence.

The WORST COMPANY EVER, stole my money, didn't give me a refund for a car I was never able to rent because they simply did not write in their terms and cond. they wantes multiple IDs on top of the Driver Licence which I had. Customer service is slow as fuxxx, agrees to give you a refund then change their mind hoping you would forget and get over it. DO NOT EVER USE THIS COMPANY OR THEIR PARTNERS LIKE SICILYBYcar. If you need to rent a car go to a serious company not this sausage factory

I have booked a car with cardelmar at a pretty good rate, however at checkout car rental provider has charged me additional fee.

I have submitted a ticket to cardelmar requesting investigation and they replied 2nd charge was for insurance without providing any prove documents.

AVOID THIS COMPANY, THEY ARE SCAMMERS!!!

Terrible service all round, after a previously good experience.

I used CarDelMar as a repeat customer after a good first experience hiring a car in Santorini, Greece. This time I was hiring a car in Naples through CarDelMar with a company called LocAuto.

After a 2 hour wait in the sun, we got on a bus to find the pickup place 5 mins away (poor signage at Naples) Here, another hour+ wait occured while the line of poeple in front sorted there car bookings, other booking companies were getting through people in minutes so this was clearly a sign of things to come. My turn came and my car was not ready, I had to wait 2-3 hours or take a smaller car (NO!) or pay for a bigger one. They then said I should call CarDelMar and move my booking to another hire car company, I tried and CarDelMar were shut, on a Saturday afternoon!! Ridiculous. So back to LocAuto I went and explained they were shut so what can I do. My options were wait or pay for bigger car. I decided I had no choice but to pay for the bigger car, not ideal when you plan to drive the Amalfi Coast. Upon givin my NORMAL Bank of Scotland CREDIT CARD, I was told that they could not accept the card as it was NOT a credit card. I nearly choked and said YES IT IS! I have used this for years and never once has it been questioned for not being a credit card. It has a personalised picture on it like many companies offer but thats all that differs. After much arguing, assistance from other customers who agreed that it is a credit card, I had to walk away. Loc Auto would not accept or even attempt to use the card. I tried offering my debit card but they would also not accept. In the end, I had to use another company and pay £242 in addition to the cost of the rental with CarDelMar.

This really spoilt the first half of my holiday.

When i came home, I tried to call to log a complaint to find a voice recorded message asking me to raise a ticket online. I did so and pretty much typed what I did above.

I then received a week or so later,

We investigated this matter promptly with our local partner and we have obtained the documents explaining this situation.

We're sorry to hear that you were not able to pick up the car because you did not have a credit card. However the information that you need to have a valid credit card is available at all time in our terms and conditions under point 18, see the link below. As well they are available before booking in the terms of hire.

18. Deposit
All local car rental companies have the right to demand a deposit. Therefore, a credit card issued under the name of the driver is obligatory. Debit cards (e.g. Visa Electron) are not accepted by the local hire car companies. Please follow the advice given on your voucher and the advice under the hire conditions of the vehicle that you have selected.

Additionally, you were asked before completing your online booking if you read and understood all terms and conditions. Furthermore, you received a set of terms and conditions with your voucher. With the email that had your rental documentation attached, we pointed out that you needed a valid credit card. From that point onward, it would have always been possible for you to contact us and, if in doubt, clarify the credit card.

At this point, we are regrettably unable to offer a refund. We are sorry we are not able to give you a more positive reply.

So it seems that my message was not read correctly, I received a generic as I apparently did not have a credit card. The whole reason for complaint is that I DID have a credit card, that is the problem!!!

I then tried to reply to the ticket as a link at the bottom states that I can reply if I am not satisfied, only to find I cannot reply as the ticket had been closed! (THANKS FOR THE CHANCE OF REPLYING). I then tried to open a new ticket but it is impossible as one has already been closed against my booking reference. Basically, you are backed into a corner with no option apart from calling a German landline which I plan to do.

Terrible experience, never to use again and I will not stop until I get my money back!! I have been robbed and will be taking this to small claims court as this is complete theft!

Do not ever book through this company they are complete crooks. I booked a car with them for 6 days in October. Having made the booking I was told I would get a confirmation email within 72hours. This happened and payment taken. This weekend I printed the confirmation voucher only to see that the company they had made my booking with their office closes at 10pm and we do not arrive until 11pm.
I telephoned car del Mar who admitted it was a mistake but insisted it was my problem.
I explained that I had given my flight details on the request form so surely it was their fault, no problem they said we will find a company who will be open. This they did but now instead of being £43 it's now £109. This can't be right I said this is your mistake, no it's my fault because I should have checked the confirmation!!!!!
I asked for a refund and will never use or recommend Car Del Mar ever again.
BE WARNED
.

You don't get a true confirmation email until about 48hours prior to your rental start date, instead getting an email saying the booking isn't confirmed and they'll get back to you, when you first order online.
However, you are charged!
Couldn't use the car in the end due to illness, but didn't think it was booked anyways, until it was too late to cancel and saw yes the money had been taken.

I booked a compact rental car with CarDelMar in good faith. I was provided with a "pre-paid voucher" for my rental car and charged £53 for 6 days. At no point on the website did it clearly state that this charge was for excess insurance only. The whole website is designed to make people believe they are getting a car and insurance for the price they are paying. To say it is misleading would be a huge understatement. Upon arrival at the airport I was told to either pay another £186 for the car and insurance or no car would be issued. I was informed by Goldcar that the "pre-paid voucher" I was given by CarDelMar was worthless and not recognised by them at all. As I was on a budget this meant that most of my savings for the holiday had to be given to the rental company which ruined my holiday completely.

CarDelMar know EXACTLY what they are doing. They have the small print terms and conditions that you receive after booking (2 point font and hidden away in paragraph 24) that they think excuses them from deliberately deceiving people into thinking they have booked a car with insurance when in reality they have done no such thing.

I repeatedly contacted CarDelMar customer services but they are slippery and evasive and just avoid and deny any accusations of their misleading behaviour. As a result of this I intend to take them to Trading Standards in the UK and also a small claims court to try and recover my money but mostly to try and get them to change their deceitful and dishonest ways of conducting their business.

On this site they have 451 reviews and 1.4/10 satisfaction score. That score speaks volumes as to the kind of company they are so if you are yet to book - DON'T! I only wish I had seen this page BEFORE I got involved with them.

I have used many car rental brokerage services and Car Del Mar by far has been the worst. We were denied a car rental from the car company for terms and conditions that Car Del Mar did not provide us causing us to not be able to have a rental car once we arrived on holiday. We had to go to the nearest car rental company pay three times what we were going to pay and just have Car Del Mar refuse to issue us a refund due to the terms and conditions they did not provide. This is a scam company. BEWARE and DO NOT USE THEM. The same prices are offered through more reputable companies.