CarDelMar 

Booked car hire through CarDelMar on 11/09/2016, Received a booking number 5443798 with all the details and confirmation of the booking. From that I assumed all was booked and confirmed with Europcar!!! I was very wrong. It seems I should have received another email with a voucher to re-confirm the booking, I did not received that and as a result the booking was not registered with anyone. So, after wasting 30 mins of my time trying to call CarDelMar and Europcar I had to pay for a taxi to my hotel at a cost of £63.00, please also understand CarDelMar do not work Sundays so you really can't get hold of anyone!!! If you need car hire DO NOT USE THIS COMPANY...SIMPLE

Never use this company I went to Sardinia and paid all the insurance up front in the UK. Arrived at Olbia Airport and went to the Goldcar desk. I was told that the insurance did not cover accidental damage and I had to take out insurance which cost more than the car hire. The staff at Goldcar are paid a commission for up selling insurance. The cost was £140 for 7 days. If I had purchased in the UK it was £40 for full year.We had an accident no injuries and returned the car. My advice do,not use this company or Goldcar they are rip off merchants.

we had to wait for 2hours to pick the car up because the staff was so inefficient and incompetent! we had booked a complete insurance package but as the rental company wasnt car del mar but guerin we had to pay over 1000 euros as a deposit to guerin. we are so glad nothing happened to the car because we know we would never have seen that money again otherwise. don't book your rental car with car del mar, we'd never do it again!!

Car del mar as a broker was very inefficient in handling customer claims and complaints. Despite having a call number the "customer service person" could not deal with my request and could only ask me to email and they take long to get back to you.

The damage was €390.42 but the refund was only for €195.21. I've called your team on the phone who told me that €195.21 was what Record Go gave you for the invoice for damages so why did they charge me €390.42? I demand a refund for the remaining from Car Del Mar or Record Car.

I have also asked to see an invoice for the car repairs as I felt that the €390 for the repair was excessive but they did not respond to my emails nor filing in the forms on their websites

Also, I have enquired previously about the remaining excess your Partner Record Car Rental Mallorca is still holding. They have taken €1200 to cover charges but have not responded via email or by phone despite my various attempts to call them. On one occasion I did manage to get through, they told me to email them but they have not replied my emails or online forms for 2 weeks.

It has been close to 2 working weeks since the incident. I find this unacceptable and am very disappointed at the level of service.

As a broker, I hope that car del mar will be able to get a response for me and get them to refund the amount as well.

Hired in March, with full excess waiver. £150 excess paid on return of car, now September and still not refunded. I think I would go as far as to say they are probably running this as a criminal scam. AVOID at all costs.

Hello!
I made reservation #5175857 with Service Package All Inclusive Plus. There was the accident – the windscreen was damaged. 24.05.2016 I open ticket #1204315. 01.07.2016 I receive message from Veronica Rodriguez Joly, that the excess of 1455.82 euro will be refund during 15 days and ticket was closed. Up today, during more than two months, I don't receive the payment. I write several letters - no answer. Now, I try to sue (The European Small Claims procedure) and ask USA lawyer about judicial outlook of this fraud.

Looking for a car to hire at Belfast Int Airport saw that Cafe Del Mar offered the cheapest - so I booked it. Then received an email stating the car might not be available??? I sent an email asking yes or no - have I got a car or not? Funnily enough they emailed back stating no, due to unavailability of the car on the dates selected - the dates that they were advertising and offered me!! Joke, waste of time, rip off, etc Why cannot these companies just disappear and stop wasting honest peoples time?

Their explanation - I only made a request not a booking, yet their email states I have made a booking and thanks me for it!! Really??

do not, I repeat, do not use these absolute morons, it may be cheap but there's a reason. Didn't get the promised prestige car as their T&C's are incorrect. after a long complaint procedure I finally got a refund but they started to ignore me when I was chasing for compensation due to disappointment, call costs (you have to call Germany, only for them to tell you that you have to email), and general appalling customer service. the worst part is they don't even know if they're a German or American registered company and there is no governing body which they have to abide by the complaints etc. Do not give them the satisfaction of your cash. Use a reputable company like Europcar!!

Hired car through comparison site. Not informed that I needed Credit Card to collect car - that only came in terms and conditions. I had booked the car for next day hire. When I got T & C's I phoned company. They were difficult to get hold of and kept hanging up. Eventually got through. Not prepared to cancel or refund at all. Was not able to speak with a manager.
Have had to pay a large sum for extra insurance from Budget to take car.
I would not use again, or even use a comparison website. Book direct with company and don't go through various virtual companies to get the service. It is not worth it.

Car Del Mar sold me car from Belfast International Airport. With two days to go before I travel they claimed a 'system error' meant that they had booked it from Belfast City Airport. They said that they would refund my card, a re-charge at the same rate. I chased for this to happen and it never did. I finally got an email from them - after I had arrived in Belfast - stating that I had to 'resolve this with the local supplier'. When speaking to the local suppliers they informed me that they get better rates at City airport and so advertise those and swap them later to be ahead of their competitors. Hertz have already dropped them because of this practice. I had to leave my children and partner at the airport and get a taxi to the other airport to solve the issue. Europcar were excellent. Car Del Mar were diabolical. Put simply I was mis-sold my booking. They took money for something that they could not deliver. So far, they have agreed to refund me my taxi but I want a full refund for the whole booking since they mis-sold me a product. Avoid this company at all costs.

I used Cardelmar to hire a car in Italy. I opted for All Inclusive Plus package thus covering myself for any unexpected losses. Unfortunately, I have had a tyre puncture and scratched alloy wheel. The total bill was about 360 Eur, Cardelmar agreed to refund 250 Eur as they do not cover any Admin charges by a rental company. The problem is that I still have not received any money. I waited for advised 10-15 working days, no refund, gave them a call, got a promise to pass my info to a supervisor, waited few more days, still no money.
There was no communication from Cardelmar why there is a delay, asking me for more information, etc. Just silence.
My next step will probably be to contact my credit card comany to start a dispute.
Be aware.

The point up to returning the car was brilliant - one of the best experiences I've ever had. However, since then it has been awful - one of the worst experiences I've ever had.

I returned the car with slight damage incurred while the car was parked. I paid for the damages and then went about trying to get a refund from Cardelmar since I'd taken out the additional insurance.

More than two months on from when the claim was APPROVED, there is still no refund. Despite numerous calls & emails, there is not one cent in my account - and I don't believe there ever will be.

Customer service is appalling - promises, promises, promises. The website is woeful (constant redirecting to a contact number that doesn't work) and there is almost no way other than calling a UK to contact them.

Next stop is the Financial Services Ombudsman to see if I can wrangle the money out of them.

Booked a car through Car del mar on 20th June 2016. returned to exeter Airport at 3am on sun 14th Aug. No car!.. Had to get a taxi back to cornwall at cost of £220 for 5 passengers. We were very luck to have got the taxi. rang europcar the next morning who said they cancelled the booking as they couldn't fulfil it. Car del Mar should have contacted us. I have made a complaint to Europcar as 7 days notice is extremly bad as we booked 9 week prior. They had our email address and mobile number but we received nothing. Car Del mar only open Monday to Friday so havent made contact with them yet. Never use!!!

I felt cheated by this company. They charged me 21 euros extra for a "fuel admin charge". This was not made clear to me when I made the booking. That's deception pure and simple. Horrible business practice. Also the assistant at the point of delivery told me there was no damage to our car then left quickly while we looked it over. There were several dents and scratches, which we marked on the form. Clearly they would have charged us a fortune had we not reported these in advance. Again, horrible business practice. I did not feel at all comfortable with this company. I felt like I was dealing with sharks. Avoid if you want peace of mind.

After have a bad experience abroad - 4 days not being able to use your car - and you contact CarDelmar, they absolutely don't give a #$%@ about your complaint, bad experience. Their customer service is outsourced, so you end talking to some teenager who can only reply based on a script. What ever your experience, how bad or terrible, don't expect any usefull help from CalDelMar. If you need to rent, just do NOT do this via CalDelmar, ever!

Unprofessional and unacceptable customer service- never experienced anything like it. I followed the refund procedure, raised a ticket online and submitted all my documents along with bank acct details. I received an email from Car Del Mar 11th May confirming my claim had been approved and the 242 EUR will be refunded within the next 10 working days. That was 3 months ago! I have called 7 times in the last few months following up and every time I get told exactly the same line- 'I will send an email to our accounts dept to follow up'. I have asked to speak to a Manager and was told the Manager's do not come to the phone to take calls. I asked to make a complaint regarding the service I had received to date and was told I need to raise a ticket. You cannot raise more than one ticket for the same booking reference number. I am now pursuing court proceedings and seeking legal advice to get my refund paid. Worst company I have ever dealt with.

Having booked a hire car through Car Del Mar's website which clearly stated a 'full to full' fuel policy (I had the screenshot), when i printed off my voucher, it stated 'full to empty', therefore meaning I was going to be charged refuelling costs and service charges. On calling car del mar, I was offered two choices. 1. Cancel the booking or 2. Pay the additional and ask for a refund on return, neither of which I wanted to do. After all, why should I. I have paid for a car on a full to full policy. Canceling would mean I would now be paying a premium as we were so close to our holiday and paying additional to the hire car company is not something I was prepared to do either. I asked for them to find me another car of the same size and on a full to full policy and if the cost is more, then they should pay. That was against policy. As is speaking to a Manager by all accounts. On requesting this and becoming more and more frustrated, I was hung up on at least twice. Absolutely horrendous experience. I have also emailed them with the screenshot attached but as of yet, still no reply. DO NOT USE THIS COMPANY. THEY LIE ON THEIR WEBSITE AND SIMPLY DO NOT CARE

They are awful!

Avoid this company like the plague. My flight was delay and then mid-flight redirected to another airport. I tried multiple times to call and tell them I was running late but no one answered.

Then next day after 10 attempts I was able to speak to someone however by then they had cancelled my booking and refused to give me either a car or a refund!

They are the scum of the earth!

Rented a car through CardelMar with Goldcar for 150 euro's including all-inclusive plus insurance and full-to-empty gasoline tank. Was charged 450 euro's in the end. Company states that these are 'administrative costs' and a double charge for the insurance by Goldcar (for no reason). Worst experience ever.

Booked a car from them online. They said to allow 3 days to receive the booking voucher.
After 3 days still hadn't had any confirmation. When I contacted them they said the car I originally booked was no longer available and the alternative would cost £130.00 extra.
If they had let me know earlier I could have found an Alternative for roughly the same price. Now when I looked around all the prices have gone up.