CarDelMar 

Booked a car for 11 days in Crete and pre-paid the full amount. Unfortunately my wallet was stolen whilst en-route to the airport pick-up location and I lost all of my credit cards, though my wife still had her cards.

As we were within 24hrs of the pickup we couldn't cancel and so attended the car hire depot anyway and attempted to use my wife's credit card for the security deposit. Unfortunately this was not acceptable according to the T&Cs and we were refused the car - the CC has to be in the driver's name. The car hire company did not take my CarDelMar voucher and did not expect to get paid anything - they were simply going to rent the car to someone else.

Afterwards I asked CarDelMar for a refund and they refused, saying it was basically my fault for not presenting the right documents. This amounts to a 100% cancellation fee, as CarDelMar won't be paying anything to the car hire company, they essentially keep the entire amount for themselves. I feel this is totally unreasonable and possibly illegal under UK law - a cancellation fee should be proportionate to the costs incurred. A fair response would be a partial refund but this is not forthcoming. Their customer service also closes tickets without giving a right of reply.

As well as being very unfair, I find this to be a very strange customer service approach by CarDelMar - I will never, ever use them again, neither will any of my family, friends or work colleagues. Over time, the lost revenue will easily exceed what they gain by keeping my entire fee - doesn't seem sensible on their part.

I made a reservation via the autoescape web to pick up a car at Girona (Spain) train station at 19:00h.
When I got there at 19:00h I found out that the partner office (Europcar) closes at 18:30, so I couldn't retrieve my car. I was stranded without a car for the whole weekend and I am still waiting for Autoescape to refund my rental or even acknowledge the issue.

This is a nightmare broker to deal with. Their partner did not have a car for us Italy. We had to rent from different agency the next day and had to pay AGAIN for our car rental. Trying to get back the charges for this second rental and the costs for a taxi is proofing to be a nightmare. Car Del Mar do not seem to understand that the contract is between us the buyer and Car Del Mar and not the rogue rental agency (joyrent.it). The claim's process is set up in order to frustrate the client to no end. You need to input everything on its website. Once it is inputted the agency has 7 days to look at your claim. (this is not stated anywhere). Furthermore, if you contact them again online the 7 days countdown starts again!!! Calling them is useless as you only get to speak to a hopeless agent in the reservation department as the poor people in the complaints department apparently do not have phones! It is impossible to speak to an agent who is actually handling your claim.
I can only repeat myself do not ever use this broker for car rental.

They are thieves. They rented a car with UNLIMITED millage. When I went to pick it up it was LIMITED.
When I came back I putted a claim for the extra money that I paid to Car rental company. They didn't do anything. The phone number and the email that they putted on the website is FAKE. No body answer you.

Rent a car online for three days in Palma de Mallorca. All payed before to leave. BUT NOT ALL FEES INCLUDED IN THE PRICE SHOWN AND IN THE CONDITIONS SENT BY EMAIL!!! Once landed at 00:20 in the night, the shuttle took 30 mins to come and pick us up. Once arrived to the office, we had our car after 3 hours and only 2 persons where before than us. Very very slow man and very very bad situation. They charge more than what whey write, they gave us an additional "terms and conditions" sheet where we got ADDITIONAL FEES!! 50€ because the car collection was after 1:00AM (completely their fault and NOT WRITTEN by email in the conditions!!!!) + 35€ because if you want to use the condition fuel to fuel you have to pay!!! It's ridiculous!!! Moreover, very rude persons. We arrived at the office at
Absolutely DO NOT USE THEM!!!!!!!

Awful company. On arrival at Toulouse Airport we were told that there were no cars available even though we had a pre-paid voucher, so we had to go by train to our destination. On our return I emailed CarDElMar with no responset until I found out that I had to email them through their website. To cut a long story short after many phone calls and emails and having to send them international bank details they eventually refunded my payment to my credit card after more 1 month and a half. No apologies for a spoilt break! Do yourselves a favour:AVOID them!

Issue with car hire for a trip to the France. Local agent was willing to leave me my wife and my two children stranded at the airport. Tried to get my money back on return. 4 emails, numerous hours on hold on the telphone and one log on their ticketing system and not one response back.

The worst customer service I have ever experienced.

Booked a car with child car seat in Crete with Olympic car rentals via Car del Mar. Car seat offered was at least 20 years old, had no fitting instructions and one of the straps was tied together in a knot. We refused to accept the vehicle and had to go to Hertz instead. Car del Mar refused to refund our money however and said we should have cancelled 24 hours in advance. How were we supposed to know that the company would not be able to provide a safe car seat 24 hours in advance? Car Del Mar's attitude to child safety is negligent and frankly unpleasant. Avoid them like the plague.

Having made a booking, paid, and given a reference number - together with the promise of finding alternative vehicles, I was surprised to receive a email at 17:01 - 1 minute after they closed saying
"Hello,
We have received your booking request. Thank you! We regret to inform you that it was denied by the local supplier due to unavailibilty of your selected vehicle category for your requested dates. We are happy to be of assistance to you by making a new car hire booking request with another car hire company (subject to availability). For more help with your booking request, please call our customer service hotline +44 203 788 4464. You can reach us Monday - Friday, 8am - 5pm."
This is useless when I arrive in Mallorca before they open and WITHOUT transport.
They had my mobile number but duid nothing to update me on the situation or arrange promised alternative vehicle.
Total crap service PLEASE don't get caught out by these people.
I made the mistake of not reading previous reviews.

First time booking a rental car.
Placed a booking for a lovely weekend in the south of Portugal.
The booking went through quickly with my Visa Electron. Train of thought at this time in the process was "I got this!".

When we got after the booking and entering my payment info - which was accepted - we were informed about the need for a credit card.

To me, it's not acceptable that they allow me to place the booking with a card they know cannot be used when needing to pick up the vehicle.

Tried calling their customer service, only to get reiterated "Nope - Nothing can be done" which frankly made me quite upset.

Not going with these guys ever again and would not recommend it to anyone else.

Good price for the rental but no impressed with the CardelMar customers service. Sent them an email before rental to clarify petrol policy and got completely ignored! Not good! Fortunately rental was smooth!

I entered my card details and the payment was blocked first time. I went about booking my car from another company. I received an email from CarDelMar saying they wont try again unless I call them and change the details. Despite this they tried every day from there on in with my card details and eventually the details went through and they took the payment regardless of me not even getting the car and having already booked with a different company. This was for an entire 30 day booking so they took over £200. I tried calling and emailing with absolutely NO response even till now. I have now asked my bank to go after them. PLEASE DO NOT TRUST THESE PEOPLE THEY ARE ABSOLUTE SCAM!

I wanted to go to Milan and booked a car there. When I arrived the agency gave away the car. I called CarDelMar and complained and they didn't want to do anything. So they told me to go to the agency an to get an official letter stating that the agency gave the car away. (???) Of course, that agency didn't want to do it.

Support from CarDelMar didn't want to do anything. Just trying to avoid any action. I musst say that was the German part of CarDelMar. SO, at the end, I got no car there. I had to take the train to the place I was going. Instead of 1 hour trip by car, it took me 3 hours by the train. And three hours to come back. Plus the whole trouble with customer service from Cardelmar.

Made a reservation for a car with full coverage for a week in Spain. When it came to pick up the car the reservation desk (InterRent) told me that:
1. There is an extra 60 Euro charge for fuel
2. They do not recognize the insurance from CarDelMar, so if I want to have any cover from them at all I have to by cover from them, there (another 100+ Euro)...

I walked away and rented from their competitor. This is a SCAM to get you in the door. Do not reward this kind of business practices - go elsewhere!

I paid £154 for rent of car. When I came to Greece I did not get my car. When I called to CarDelMar they said they can not help me with that and I have to contact another local company, When I said I need my money back because your service is rubbish and they said I will not get my money back. So I lost my £154 and when I will back to UK I will go to court!

This is the worst service I have ever received from a company. We took out collision damage insurance only to find out that the insurance is not with the actual car rental company, but with Car Del Mar. It has taken 4 months of fighting with them, for them to refund £100 less than the value charge by the rental agency.

They are rude, unhelpful and quite frankly unpleasant to deal with. Do not rent a car with this company, pay more and go somewhere else.

Very Bad and very misleading,
we booked a car from these services for our Italian trip. We booked full insurance thinking that everything is covered for 118€ . But when we got there its was only minimal insurance. And we had to pay Extra 275€ for a full coverage. Not only me but other customers who booked had the same problem who were standing at the counter with us. Some reservations were unknown to the rental service. Stay away, pay a little extra and save yourself a hell lot of trouble...

It also says a charge of 183€ will be charged if the car is returned excessively dirty. What are you doing, going to repaint the car instead of just washing?

Initially 'booked' a car through Car Del Mar but then recieved an email saying that car selected was 'on request' (ie not actually booked after all) and that I would receive an email within '3 working days' to confirm the booking.

Over a week later I had recieved nothing futher so I phoned them. They said the confirmation email had never been sent (but gave no explanation why).

They then asked if I would like another quote - I said they could email me one. But what they actually did was put this through as another booking (not what I had consented to).

So I then entered a repeat of the original situation (an email saying the car was 'on request'.)

I phoned again to cancel ALL bookings. I was told this had been done.

But then around two weeks later - I recieved another email saying car was on request!

Phoned for a third time - asked for everything to be cancelled again. Asked them to send me confirmation of this. They said I would get an email within 5 minutes.

24 hours later - I have not recieved any confirmation of the cancellation.

Overall - a poor user experience. A lot of time wasted and I got a car through a competitor in the end. Seems they have problems at system level.

I will not be using Cal Del Mar again and can not recommend using them.

Avoid This company as simple as that.
Cus they have no clue about what they doing .customer service is terrible and they will drive you mad for sure .lack of honesty .greed for money.and no experience .

I had to pay for the bus from Heathrow to the Holiday Inn M4J4 hotel. I have hired cars several times from other car rental company which subsidised the cost, so I didn't have to pay.

I arrived one hour and thirty minutes earlier than my collection time, I was told I had to pay an extra day to take the car or wait for 1.5 hours... Again the other car rental company didn't have issues with me collecting earlier.

Finally when I got into the car, the language was set to Italian, so I spent 15 minutes trying to figure out how to use the car!

Not impressed!