CarDelMar 

Really useless website once you start trying to fill in the form to book.
Why do I have to list my name under "company"?
And why must I choose "Mr" or "Mrs" for driver details? I am neither a Mr nor a Mrs.
Also not happy with the clarity of some of the information. For example what is "order/book with payment commitment? (Or whatever the final button says- something like that)
Also not clear about "refund of excess" when there is no information about what the excess might be.
Altogether not very user-friendly

Probably one of the worst car rental companies I have ever used. In the end we were not able to pick up our car so we ended up paying more than double what we should have paid, so bad

The booking process was very clear and all of the information that I needed was visible/accessible. The price was good aswell. Used CardelMar twice now and been very satisfied both with the ease of booking and also the quality of the car supplied. Staff at Las Palmas, Gran Canaria were very friendly too.

Will never use this company again. Complete waste of my time and money. Booked a car through them and they sent me to Green Motion (No concept of customer service FYI). Would not change the main driver, I had to come up with all the solutions as CarDelMar were closed and Green Motion didn't care. Once you make the booking you cannot change anything. You have to cancel and then you have to wait 2 hours to re book.
I have contacted them and they are unwilling to update their terms and conditions to alert people to the fact you can't change the main driver once you have booked.

Do not use this site they use cheap hire companies.We paid for all inclusive plus package which covers the deposit of £1200 and when we arrived we were charged £30 a day for this insurance , it's a rip off.

Looks to have reasonable priced excess refund insurance so I booked car hire with all the insurances for peace of mind. And hopefully no silly arguments at the car hire office.

I only wanted to change my pick up time by 1 hour but the website did not recognise my Booking number so had to tel. helpline. Good prompt and frienly answering service but they had to cancel and refund original booking and I had to make a new one. Worth the hassle as car was cheaper second time round.

Generally VERY satisfied with this.
Could not see how to book in toll charge mechanism online - that kept rejecting me when I tried it.

When returning to payment form after reading Terms & Conditions a lot of the data fields had been cleared and had to be re-entered. The telephone number fields were not long enough, generated an error, and again cleared data from the payment form which had to be re-entered. By then I was losing the will to live. Please test this form thoroughly using a normal member of the public NOT the person who programmed it (who will unconsciously avoid making mistakes he hasn't catered for).

Top Class Company. I use them very regularly to rent in Dublin. Prices are usually the lowest compared to other booking engines. If you need to book something very last minute (i.e. when you are in the airport terminal) than this is the only company I have found that allows me to do that.

Highly recommend and have never had cause for complaint. I buy an annual excess policy (circa £35 annual fee) and so simply pay the basic rental cost on each rental agreement.

NOT TRUSTWORTHY

This has been the second time that I have used Cardelmar's services and I had a problem every single time.
I had booked a car through Cardelmar website last summer and the voucher they sent was not matching with my booking and their confirmation e-mail. Cardelmar denied any wrongdoing and refused to refund. It resulted that I had to pay another time to Europcar directly.
When contacting with aftersales/customer services, I never got to speak with anyone, all is done by e-mail.

Be very wary of doing business with Cardelmar. I had a confirmed reservation, paid for in advance by credit card. However, the reservation was not honoured by Europcar because the start time was outside their office hours. Cardelmar accepted that a refund was due but asked for my IBAN number (bank details) via e-mail. Well, needless to say, that is highly insecure but they insist they cannot refund to a credit card even if a credit card was used to pay.
You don't get to speak to anyone, only communicate by e-mail and the last communication I had was "As you haven't given us the (bank) details, we are closing the case!!!!!!
So, not only did they screw up the opening hours of the Europcar depot, failed to notice that the booking had in fact been rejected (ruining my whole day) but now they basically make it dangerous to get a refund.

Initial booking process seems OK but now have to wait to see if their rental partner confirms the booking which could take 3 days. Webpage does not make customers aware of this and I assumed if the car was offered it was available. Will have wait and see if I get the car I wanted with the hire company they offered. Chose this one because it is on airport and not a shuttle transfer.

Updated news .... e-mail just came through with all the correct booking details so have up-rated this review from three to five stars.

DO NOT USE THIS ORGANISATION: I arrived 50 mins late to collect a car in La Rochelle France, as my flight was delayed. The agent at Europcar insisted I pay an extra 30 Euro on the spot for being late, or he would not let me have the car. Car del Mar's contract states the cost would be 15 Euro if I collected a car out of office hours. I tried to claim the 15 Euro back from Europcar, when I returned the car but they (rightly) said my contract was with Car del Mar. After numerous emails to Car del Mar they have continually fobbed me off with lies, and are now saying if I 'm not happy, I should complain to Europcar.
Car Del Car are a spiv organisation and should be put out of business.

Be careful! They show one offer on the website, but the truth is different. They charge for extra hour, extra mileage and whoever know what else.
Don't save a penny and to choose to work with them,

i booked the car for the 15/09/17 at 12 noon and after paying for the ar they say in small print they will contact me within 3 workings days to confirm booking? worst company on earth!

So far so good

I've used the service a number of times now, and have not been let down by car availability so far

Originally I gave the Car Del Mar service a 2 star review, but I'm upgrading it to a tentative 4 stars. I still think they need to do something about providing more reassurance for those who need to make short notice bookings

dodgy feel to the website "we'll let you know in three days" if your booking can be completed is no good to me

I have to manage tight schedules and most car rental websites confirm that my booking is good within minutes

The measure of a good company is how they deal with problems when they occur. We had a problem (the car hire company supplied us the wrong, and inappropriate, vehicle).
Cardelmar simply weren't interested. Quoted terms and conditions that didn't even address the issues we encountered and showed no interest whatsoever in even discussing it with us.
Don't touch these guys with a barge pole.

WHY do you not say at the beginning that the car may not be available!!!