CAR FROM JAPAN Reviews 

450
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found the vehicles to be exactly as described and pictured, often arriving in excellent condition. The process of importing a car was consistently described as seamless and easy, with many appreciating the comprehensive support provided. Reviewers praised the staff for their helpfulness, professionalism, and quick, clear communication, making the experience stress-free. However, some customers also noted discrepancies with the vehicles, such as undisclosed engine issues or modifications made after initial photos were taken.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction that their vehicles... See more

Service

People report positive experiences with service, highlighting excellent communication and professionalism... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience. They were very good at communicating what the next step was and were quick to respond when I had questions. My acty showed up exactly how the pictures showed and how it was d... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

450 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(450)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

Straight forward to deal with.

I was initially apprehensive about buying a car from abroad, but Cars From Japan made the whole process very easy and straightforward. Any questions I had were answered straight away. The price that was quoted was the price paid for delivery to Grimsby. I would deal with them again.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, questions answered in a timely manner. Pictures were accurate. Somewhat smooth importing, definitely needed a broker on my end. My jimny is a head turner and fun to drive! Thank you!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

1998 Honda Acty HA4 success!

I had a fantastic experience buying my 1998 Honda Acty! There were some things to learn but Ms Ami was a blessing to work with. Everything was easy and arrived on time. I only recommend that you visit sites like eezyimports after to figure out the import process. Look on Reddit for guides on what to do after buying.
Highly recommend this company!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone wanting to import

Austin was so helpful, he walked me through the entire car buying process step-by-step and made sure everything was in order from paperwork to shipping/delivery making the car buying experience easy and informative. Process took less time than expected and now I have my mini truck running just as described when I purchased it! Thank you Austin and the team at CFJ! Would recommend to anyone looking to import vehicles, it was easy and painless.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

I was hesitant to order a vehicle from another country, even though I was ordering from our friends in Japan. Cars from Japan made the process straight forward, and they kept informed the whole time. I'm now driving my little truck all over the place .

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

First time importing and it was a…

First time importing and it was a smooth experience. Austin was very responsive and answered all my questions promptly. He kept up with me through out the whole process until the car came on my driveway. Would import through CFJ again in the future!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

First time importer

Got my first imported vehicle from CarFromJapan and the entire process was very smooth. Mr. Ken answered all my questions quickly and was extremely helpfull throughout the entire process. I will be using them again in the future for sure! Highly recommend.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had Mr. Ken as my car consultant. He was really helpful throughout the whole process. It took about 3 months and 2 boat bookings but, it arrived on March 31st 2026. Car from Japan was really helpful. The best advice I can give someone when looking for their car on this website is, the website is a third party, they assist you in delivering your vehicle from different sellers in Japan. Look at all the pictures closely and make sure it is what you want. Car from Japan will certainly help you get it too your destination without hassle.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

It works

It works
my car arrived couple months after buying it, great service from the people running this page and even help finding a broker who was working all the paper work

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

CarFromJapan is absolutely worth it!

CarFromJapan is absolutely worth it! I definitely was a bit hesitant as the name is definitely different but I swear they are nothing but wonderful! Absolutely helpful, patient and understanding all the way through, they answered any and all questions and are extremely friendly and upfront. I have been suggesting them to everyone i know!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

My Jimny Experience

From the start, my rep at carfromjapan was able to answer any questions I had and kept me updated the entire process. There was a delay in delivery due to missing the first boat but my 1999 Suzuki Jimny arrived roughly 3 months after ordering to Jacksonville FL. I picked it up promptly and didn't have any issues with the paperwork provided by cfj. I love my Jimny and plan on using cfj for future imports for sure!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Honda Acty

I imported a honda acty from carsfromjapan. It was surprisingly easy and the truck is a runner. I picked it up from the port in Florida and drove it home 1000 miles.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Importing a car from Japan by myself!

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car.
The process from committing to buy to collecting my car, registered and made UK-ready took around 6 months.
I bought a Grade 4 car which is in great condition and is as described.
Miss June from Carfromjapan was very helpful. She split the invoice into two parts for me so that I could use PayPal.
I would definitely use Carfromjapan again.
I would perhaps use a different handling agent on the UK side, to manage the process from arrival through registration, etc.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I would use Car from Japan again

I thought the process was nice and easy. All required paperwork was sent that we needed for easy port retrieval. Car was in working condition, and I felt care was taken with our Suzuki. I would use this company again.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with CARFROMJAPAN

Easy process of finding the car I wanted to buy to having the vehicle delivered to my house! I was working with Mr. Austin, and he was forward and direct with all of the information I needed and answered all the questions I had. When I decide to import again I will be using CARFROMJAPAN again as they’ve been nothing but wonderful.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ms.Jun was extremely helpful throughout…

Ms.Jun was extremely helpful throughout my experience with my s-14.It was timely and she answered whenever I needed help or anything else.Im extremely satisfied with the condition and specs matching to the website thank you Ms.Jun.

March 31, 2026
Unprompted review

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