CAR FROM JAPAN Reviews 

449
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found the vehicles to be exactly as described and pictured, often arriving in excellent condition. The process of importing a car was consistently described as seamless and easy, with many appreciating the comprehensive support provided. Reviewers praised the staff for their helpfulness, professionalism, and quick, clear communication, making the experience stress-free. However, some customers also noted discrepancies with the vehicles, such as undisclosed engine issues or modifications made after initial photos were taken.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction that their vehicles... See more

Service

People report positive experiences with service, highlighting excellent communication and professionalism... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience. They were very good at communicating what the next step was and were quick to respond when I had questions. My acty showed up exactly how the pictures showed and how it was d... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(449)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

Ms. Ami gets 5 stars!

Ms. Ami always promptly returned our messages, kept us updated on the progress of the transaction and most importantly, explained the steps along the way.

Made our first car importation to the USA from Japan very easy!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism and Trustworthy

CarFromJapan were very professional in terms of managing the purchase of the vehicle, the paperwork and shipment of vehicle to the Pacific Islands. They were courteous but also timely with their responses to ongoing queries. The vehicles state was exactly as outlined in their website and paperwork.
I recommend CarFromJapan to anyone who are skeptical of purchasing a vehicle online. They are trustworthy and legitimate.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a Mini from carfromjapan.com…

I bought a Mini from carfromjapan.com and imported it into the UK. The entire process was seamless and very efficient. Jun at car from Japan was able to answer all the questions I had and really gave a 5 star service. I've now ordered a second vehicle from them!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

My low mileage 1998 Honda Acty arrived…

My low mileage 1998 Honda Acty arrived at the port without a hitch. The HD pictures on the website helped me get a better view of what I was purchasing. A strong selling point for me. The vehicle is in excellent condition, everything works and no leaks at all. I especially like the upgraded 15 inch tires and wheels it has.
Jun was very helpful and prompt throughout the process and even helped me with a state side issue, going the extra mile. Thank You Jun and Car From Japan for making a once mysterious process work out perfectly. I could not be more satisfied and I highly recommend them. Let the Honda Acty fun begin!

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a 2018 Subaru Levorg from…

Purchased a 2018 Subaru Levorg from them, paid extra £150 for parcel shelf as missing arrived with 2….wheels had been swapped as the tyres changed brand…. Lots of damage to the car - did not accept liability or help to claim- paid for a engineers inspection to be advised you don’t get a report (that would have picked up on these issues and the faulty brakes) so if you do use them beware the insurance and inspection charges are a scam- also before purchasing beware they will send you vouchers etc and if you don’t use before purchase they will not honour there promises

January 26, 2026
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Dear Wayne Coxon,

Thank you for taking the time to share your feedback.

We are sorry to hear that the vehicle did not fully meet your expectations after arrival.

From the moment your concerns were raised, our team remained in close contact, reviewed the matter carefully with all related parties, and continued supporting you throughout the process, including arranging compensation as part of the final resolution to help address the issue.

At Car From Japan, we always aim to stand by our customers when unexpected issues happen, and while we understand that this experience was disappointing for you, we hope future customers can also see that we remained responsive, involved, and committed to finding a fair outcome.

Your feedback is valuable to us and helps us continue improving both our service and communication.

Car From Japan - Customer Service Team,

Rated 5 out of 5 stars

Excellent service before and after delivery.

I was very selective with the vehicle I purchased. While it took some time to find the perfect vehicle for my needs, a 2022 BMW 218i Tourer, my consultant, Jun, stayed engaged and patient throughout the process. After deliver follow up from Charlie was also top notch. I plan to use Car From Japan again in the future without hesitation.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I needed a reliable work truck

I needed a reliable work truck, something that can do remodel work and hauling. I bought a nissan vanette with a 1 ton package, it literally has taken a ton down a highway with 3 dudes in the cab going 60. If you need a JDM, get from CarFromJapan. They helped the whole process and had all the paperwork ready for the DMV, they also are more than willing to answer any stupid questions you could have. I still keep the sticker on my JDM so people can just scan it and get started.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect in Every Way!

We highly recommend Cars From Japan. This was our first time importing, as well as buying a car without seeing it in person or driving it first. Gotta say, we were a little nervous, and we did it because they had the EXACT van with the best camper package already installed. Plus, we relied upon their great reviews. We would never be able to find a van this perfect for us in the USA.
The van arrived earlier than expected (yay!). The condition is better than the photos and greatly exceeded our expectations. It runs perfectly and ran great the second we drove out of the Port. It was in pristine condition, very clean throughout, and smelled good. It even has new tires! Thank you Ms. Jun and CFJ! We will take good care of this beauty and she will explore much of the US and Canada.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

1987 HONDA ACTY

1987 HONDA ACTY
brilliant customer service and quick replies to any questions I had about the vehicles. really happy with my purchase can't wait for the DVLA to approve the vehicle :)

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

very happy

bit skeptical at first obviously only heard about this company from a youtube video and im someone is very wary about things but after couple of months of googling and research got in contact and palced a order all was easy and comminucation was brilliant recieved the truck in better condition than pictured customer service is brilliant would recommend will be dealing with them again

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Quick communication, they follow up right away and made the transaction smooth. It took a few months from start to finish, but in the end everything on my Sambar worked as advertised. Great experience, I will buy from them again.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of car through CFJ

I was kept updated throughout the entire process, and I was provided all details and documents regarding the shipment of my vehicle. The car was in even better shape than I expected, and no imperfections or mechanical issues were omitted. It arrived sooner than expected and I would absolutely buy from Car From Japan again.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Super smooth process importing my…

Super smooth process importing my Sambar from Car From Japan. Website was very intuitive and the people I worked with we're responsive and helpful. I will definitely use Car From Japan again when importing my next vehicle.

March 18, 2026
Unprompted review

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