CAR FROM JAPAN Reviews 

449
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found the vehicles to be exactly as described and pictured, often arriving in excellent condition. The process of importing a car was consistently described as seamless and easy, with many appreciating the comprehensive support provided. Reviewers praised the staff for their helpfulness, professionalism, and quick, clear communication, making the experience stress-free. However, some customers also noted discrepancies with the vehicles, such as undisclosed engine issues or modifications made after initial photos were taken.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction that their vehicles... See more

Service

People report positive experiences with service, highlighting excellent communication and professionalism... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience. They were very good at communicating what the next step was and were quick to respond when I had questions. My acty showed up exactly how the pictures showed and how it was d... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(449)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

First time importer.

For a first time purchaser of an import the team did a fantastic job of making sure to keep me on track and made it clear what they needed from me and what I would receive from them.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with CarfromJapan.

Very happy with CarfromJapan.
Great communication from the start.
The whole process was very easy.
When my vehicle arrived it was in truly excellent condition.
I will definitely purchase again.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with CarFromJapan. Everything from purchasing, paperwork, shipping updates and communication was the best I’ve dealt with! I would not hesitate to purchase through CarFromJapan and I recommend all of my friends and family to check them out. They even called months after the car was delivered to just check in and see how it was doing.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy way to buy cars... from Japan

Legit service. Excellent support throughout the process. To be clear, this is an essentially a broker service to purchase cars from dealers in Japan for export to the US, as such there are many dealers and wide swings in quality. Car From Japan will help in obtaining things like auction sheets if you ask.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

From inquiring about the vehicle to…

From inquiring about the vehicle to purchasing and delivery, they were extremely professional and accurate with everything. From the paperwork to delivery date, they were excellent. I will definitely purchase from them again.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Premium service

Always stayed in touch with me during the whole process.
I have recommended them to many people.
I will be using them again.
Thanks cars from Japan

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

It is a great way to buy a unique car.

I had a really great experience with them. Getting an imported car is a complicated process because of US customs. But they talked me through the whole thing and provided me with next steps as the process unfolded. It was easy. And now I own a Suzuki Jimny that only has 60k miles and only cost me 1800 dollars. When I got the car it looked the same as it did in the pictures and it started right up. The timeline to get it to me was exactly how long they said. I have no complaints.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Car from Japan

I can highly recommend Car from Japan, They were extremely helpful from start to finish, the car was exactly as described, they were fantastic with arranging all documents and follow up once the vehicle arrived at the port.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

The CarFromJapan team has impressed me twice.

The CarFromJapan team was always responsive to my questions and provided great service. The pictures and video on the site provided me with a good understanding of the vehicle's condition. If I needed any specific questions answered, the CFJ support team did a great job following up. This is my second vehicle ordered from CFJ and I will definitely be doing business with them again!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Imported a Suzuki Lapin to the UK

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free

I will happily use their service again in the future the car is as pictured and a dream to drive (also very good value!)

10/10 overall, fast replies, unbelievably friendly customer service, very helpful throughout

Many thanks again to Kumiko for all her hard work

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

My initial inquiry to the purchase was smooth and easy. My experience with the sales team from…

My experience with the sales team from my initial contact was professional and courteous.
I am totally happy with my purchase and the features within the vehicle, including the accessories I order for it.
Great company to use and I would recommend using them and would do so again in the future.
They were very informative throughout the process and my vehicle arrived in excellent condition.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

They communicated very well from start…

They communicated very well from start to finish. I had questions due to my inexperience with importing a vehicle, and they always promptly responded in a professional manner. I will use them again, and I recommend you do the same.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

The Sambar truck I purchased online from carfromJapan.com

The Sambar truck I purchased online arrived and was exactly as advertised. Communication was great, any follow-up questions were answered promptly and all necessary documents required for US Customs arrived in a timely manner, leading to a hassle free import. It took only 5 weeks from the time I paid for the truck until it cleared customs in Tacoma WA.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Honda Acty from Japan

I purchased a Honda Acty from Japan, and overall, it was a very positive experience. Ami was especially helpful and responsive throughout the entire process, which made everything much smoother.

That said, I was somewhat disappointed regarding the information about recent maintenance. I was told that the oil had been changed, but upon inspection, it had not been. While this did not overshadow the overall experience, I would advise future buyers to verify maintenance details independently rather than relying solely on what they are told.

Despite this issue, I would still describe my experience as a good one. I also strongly recommend saving all documentation to your computer and considering hiring a professional broker to assist with the import process. CFJ provides the necessary paperwork; however, they do not guide you through the steps required to properly use those documents for a smooth transition into the U.S. and successful vehicle registration.

Overall, a positive experience with a few lessons learned along the way!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate!

I had an awesome experience using CFJ. They were very responsive, answered all questions in detail, and their vehicles were priced very fair. I will be ordering from them again!

December 11, 2025
Unprompted review

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