CAR FROM JAPAN Reviews 

From beginning to end they were very helpful and provided all necessary information. My vehicle arrived in perfect condition and was as described. Fully functional. You have to trust the process and be patient but it’s worth it!

I received my vehicle quicker than I expected. Car From Japan was good with communications and kept me informed . My Suzuki Cappuccino was received in good condition and I am happy with the sale !

carfromjapan.com was very fast and professional. They helped make the stressful process of purchasing a vehicle overseas and importing it to be as smooth as possible. They helped support the process the whole way through. I am really impressed that they implemented the HD photos feature that I and many people were asking for.

I had a really solid experience buying my Toyota MR-S through Car From Japan. I’ll be honest I was nervous about importing a car at first, but the whole process ended up being way smoother than I expected.

Once I picked the car and sent payment, they handled all the export paperwork on their end, including deregistration and arranging shipping. They sent the Bill of Lading, Export Certificate, and invoice, which made everything straightforward when it came time to handle the import process here. Make sure you get a good customers broker!

Communication was good overall. Sometimes replies took a little longer or came in overnight, but that was mainly because of the time difference between Japan and the U.S., which is totally understandable. Whenever they did respond, they answered my questions clearly and professionally.

The car showed up exactly as described in the listing. The condition matched the photos and auction sheet, so there were no surprises other than the oil cap not being screwed on, probably more the shipping companies fault than anything. Easy fix.

Overall, I’d definitely recommend Car From Japan if you’re thinking about importing. The process was very organized, and way less stressful than I expected.

Great experience from them with me being a first time importer. Very quick to reply, along with working with you to make sure that you have the right paperwork. Payment and everything was very quick and straight forward, highly recommend

The process was very straight forward to complete and I would highly reccommend Car From Japan.

Good communication and updates on the process 👍🏻

Very simple process and they guide you through the steps. Took about 4 months from ordering to getting registration through and driving in the UK.

There were no surprises and Mr Ken was helpful every step of the way, even after my vehicle arrived. Phenomenal service!

I'm surprised at how reliable the van has been, even in the frigid weeather. I got the Kei van because I knew it would turn heads to promote my DJ business -- and any time I take it out, I get smiles.

It's natural to have some apprehension whenever you're buying a used vehicle. Combined with importing a car for the first time - I was more than a little afraid.

The entire CarFromJapan team took those fears away starting with my first inquiry via email via their website. Every question I had was quickly answered - and I quickly received all the information I needed for importing and receiving my Kei Truck.

To give you an idea on a timeline: My first inquiry on a truck was Thanksgiving weekend, 2025. I bought my truck on Dec. 1, 2025, and it was scheduled for shipment on Dec. 7th. It arrived in Honolulu aboard the NEPTUNE LEADER on Dec. 23rd, and I picked it up after clearing customs on Dec. 24th.

If you're considering importing ANY Japanese vehicle, CARFROMJAPAN.com is my ONLY recommendation as your dealer.

Awesome experience. Made the process super transparent and easy to follow. Very supportive throughout from purchase all the way through to getting my vehicle.

I wanted to provide a fair but accurate review. I have used this company multiple times, so I feel I’ve seen how they operate in different scenarios.

Their purchasing system and logistics are well set up. Buying a vehicle and getting it delivered to port is straightforward, and their complaints team does engage and respond.

My issues have been with the vehicles themselves. On more than one occasion I have received a car that did not match the condition implied by the listing. In one of my most recent purchase (a Kei truck), the photos showed a clean body, but on arrival there were multiple areas of rust that were not visible or mentioned. The truck also misfires and stalls, which started immediately on arrival.

I was offered $400 compensation, which in the UK after fees is around £280. This does not cover the cost of the bodywork alone, let alone mechanical repairs. If these issues had been disclosed before purchase, I would have accepted them as part of buying an older import. The problem is the lack of transparency.

I understand Car From Japan acts as an intermediary, but from a buyer’s perspective they are the platform advertising these vehicles. When a car arrives materially different from how it was presented, the responsibility shouldn’t simply stop with “the seller won’t offer more.”

I currently have another open case but will likely cut my losses rather than repeat this process.

I have also had vehicles from them that were fine, but based on my experience it can be luck of the draw. If you get a good one, great. If not, be prepared for significant repair costs with limited compensation.

The way to go if you want to import from Japan, as easy as you can get it.

The experience was amazing.
The overall communication and response time was fast and efficient. They were also able to answer all my questions when I asked. I would greatly recommend them as a service. Shout out to Ms. Ami!

I have purchased two Honda ACTY through Car From Japan. 1994 HA4 and a 1999 HA7. Both buying experiences were handled professionally and the communication was excellent.
2024 and 2025

The whole experience was amazing. Mr. Ken walked me through the process of buying my car, shipping it, and getting me in touch with a broker who helped me clear it. The car is perfect and works and runs great. It looks like new. Overall amazing experience, and I will gladly do it again. Already looking for my next car.

Overall I have a great experience working with CarFromJapan. They took care of everything to get my truck onto a ship headed to the US. It was exactly as described as well. It also started right up when I picked it up and continues to start strong. I'll be recommending them to friends and will go back to them the next time I want to import another vehicle. All of my questions were answered promptly and fully. Being new to the import process, they made it easy.

Very helpful and the guys are helping you also if the car is at your place

Super easy to get the car i wanted from across the globe! They were with me every step of the way. Would definitely recommend and I would absolutely use them again! Thank you again

I purchased a 1996 Honda Acty Truck from CarfromJapan. First time doing anything like this, and I was quite nervous. Seemed like I was signing up for a bumpy ride. The person assigned to me was very helpful. Always answered all my emails promptly and took much of the anxiety of a purchase like this out of the equation. No regrets. I ADORE the truck. It arrived in spectacular condition. Better than the pictures!! I am glad I went through the process. One learning lesson: Get yourself a good, reliable broker on the US side. It's so easy to find a decent one.