CAR FROM JAPAN Reviews 

450
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found the vehicles to be exactly as described and pictured, often arriving in excellent condition. The process of importing a car was consistently described as seamless and easy, with many appreciating the comprehensive support provided. Reviewers praised the staff for their helpfulness, professionalism, and quick, clear communication, making the experience stress-free. However, some customers also noted discrepancies with the vehicles, such as undisclosed engine issues or modifications made after initial photos were taken.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction that their vehicles... See more

Service

People report positive experiences with service, highlighting excellent communication and professionalism... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience. They were very good at communicating what the next step was and were quick to respond when I had questions. My acty showed up exactly how the pictures showed and how it was d... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

450 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(450)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Kei Truck, excellent condition.

I purchased a 1996 Honda Acty Truck from CarfromJapan. First time doing anything like this, and I was quite nervous. Seemed like I was signing up for a bumpy ride. The person assigned to me was very helpful. Always answered all my emails promptly and took much of the anxiety of a purchase like this out of the equation. No regrets. I ADORE the truck. It arrived in spectacular condition. Better than the pictures!! I am glad I went through the process. One learning lesson: Get yourself a good, reliable broker on the US side. It's so easy to find a decent one.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Car From Japan is a great company to work with

I had a great experience from this company. Ken helped me out and communicated very well through email. I inquired about a different Jimny than the one we ended up buying. I told Ken what color I was looking for and he sent multiple options. The one we chose is in excellent condition for it being a 1995. And runs great. Sound system works and is upgraded . A/c blows cold. Couldn’t be happier. Shipping it to Hawaii was easy with Ken’s instructions. I would highly recommend this company if you want to import a car from Japan to the states or anywhere.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work from Cars from Japan

Cars from Japan was awesome and very helpful in the process of importing and really made the process simpler then doing it alone. I would highly recommend really looking for the exact car you want and ask questions. For me they have answered every question in a timely manner.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

No trickery

Vehicle in the video was the one I received. Needed a washing and not much else. Was in very good shape, for a 25 year old vehicle.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Car From Japan is truly the Best

Car From Japan turned out to be the best of the online vehicle import companies from Japan that I found.
Two other companies, I started to work with wanted me to follow up on some Customs Import and FIJI Department of vehicle issues. Whereas Car of Japan took care of everything and also guided me through some of the procedures I had to deal with here in Fiji.
Their website is very easy to use to find the vehicle that you want and the selection is excellent.
Ami was a joy to work with, she followed up on everything and was very quick to get back to me with any questions or problems that I had. Ami went out of her way to use an App to translate the Owners manual into written form for me which was obviously incredibly useful. That’s the kind of service I’m talking about, It’s excellent.
My 2021 Toyota 4wd Pixis arrived in excellent condition, looked exactly like the photos on their website and the shipping time actually was pretty quick.
Some of the prices with Car of Japan seemed to be a few hundred dollars more than other websites but without a doubt you get what you pay for.
Professionalism, honesty, and fast service was worth every penny, especially as I mentioned before other companies wanted me to do some of the work so actually Car of Japan isn’t more expensive.
I highly recommend Car of Japan and their wonderful representative Ami and I have already referred them to a couple of friends and a family member.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Tried looking at many other sources for…

Tried looking at many other sources for importing a Kei car but cars from japan has been the most helpful and seamless with importing my car into my country. They also have a personal consultant that will walk you through step by step on the process, from giving timelines and documents.

Highly recommend them for your dream japanese car.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I have complete confidence in COJapan

I have complete confidence that car of Japan will profill your needs in shipping and logistics, and provide a broker in the states, the broken I used was Dixon/Smith and associates.
Buy with confidence
I was was skeptical at first
You have to use patience and everything will work out just fine

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

CFJ Review

My experience with CarFromJapan was overall excellent. Thanks to the communicate and helpful customer service, I was able to acquire my purchase smoothly without any issue.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

The vehicle arrived in wonderful shape

The vehicle arrived in wonderful shape. CarFromJapan kept me informed the whole process and answered my questions quickly, when needed. Overall, a great experience. I am in the process of ordering another vehicle from them now.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

My 1992 Subaru sambar was delivered…

My 1992 Subaru sambar was delivered within a reasonable time window, and car from Japan was excellent at communication as far as providing updates and clarifying any questions I had. Vehicle arrived as expected and I drove it onto the trailer from the port of arrival.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Making importing cars easy (an impressive feat!)

I purchased a Nissan Skyline from CFJ back in October 2025 (I'm writing this review in January). I worked with Ken throughout the process -- it was my first import and I was a bit intimidated by it all. But the team really helped simplify everything and make it all easy to understand. The fact that I was able to get the car without any issue is already beyond my expectations, plus the wonderful and timely service they provided; it was well worth the premium.
-- Maddie

January 17, 2026
Unprompted review
Rated 3 out of 5 stars

Miscommunication

I didn’t like how I was not informed of having to get an agent and a transporter.
But I love my Suzuki. Just last year it flooded here in Merritt island Florida we were on national news. Well me and my little Suzuki ever were out there delivering in 14+ water levels. My Suzuki is my daily driver for work. 60 miles a day.

August 12, 2025
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Hi Denise,

Thank you for sharing your feedback with us. We appreciate you pointing out the communication regarding the need for an agent and a transporter, as this helps us improve how we guide customers through the process.

We’re also glad to hear that you’re enjoying your Suzuki and that it has been a dependable daily driver for you, even in challenging conditions. It’s always great to know our vehicles are serving their owners well.

Thank you again for taking the time to leave a review. If you need any support in the future, please feel free to reach out.

Kind regards,
Car From Japan Team

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