Very pleased with the service I got from the insurance company, it did seem a little complex to simply stop insurance on my previous bike & transfer it onto my new bike. I had to cancel my old policy... See more
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Having gone through the process, I took out insurance with Carole Nash for my new motor bike which developed a serious oil leak and was changed for another bike entirely, and then insured, anew. My ex... See more
Company replied
I spoke to a lovely man today called Zee I was discussing a renewal quote after I was written to by my existing insurance company. Although Zee could not match my renewal quote I found him very ple... See more
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Excellent price for my multi bike cover the customer service lady absolutely fantastic got me the best deal on my BMW and my classic Kawasaki GPZ the total cost was £174 cheaper than who I was with. H... See more
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Company details
Written by the company
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- 0333 005 1124
- www.carolenash.com
4.2
Great
31K reviews
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What happened to Carol Nash
What happened to Carol Nash? They used to be brilliant, they worked with bikers to understand the insurance you needed and appreciated the nuances of bikes such as modifications etc. and that bikers change their bikes and their policies mid-term.
They used to be personal in their approach, you always talked to a person straight away and they were super helpful.
I just spent an hour walking through endless "press 1" options until I got to a consultant. The line was terrible and I had to repeat myself often. I wanted to transfer my insurance to another bike on a specific day at a specific time, the new bike has modifications.
I honestly felt like I was constrained by tick box answers that didn't take into account we bikers have modifications, new exhausts, power commanders etc. It just was NOT intuitive.
Then after taking the policy, they then returned me to the cancellation department who also charged me an admin fee to cancel the insurance after they charged me an admin fee for setting up the new one against a quote I found! I seemed to have paid them for my own research. They didn't charge me the £50 cancellation fee I would otherwise have been charged. This essentially meant I ended up paying way more than I would have if I had just cancelled the insurance and took the online quote they so helpfully set up for me.....after I found it.
An absolute annoyance and nothing like the old service we all loved back in the day. Last time I will be using them. Shame really, they used to gel with bikers, not have a 3 second delay outsourced call centre who obviously know little about bikes.
August 12, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
We genuinely appreciate you taking the time to share your detailed feedback regarding your recent experience. We are truly sorry to hear that our service did not meet your expectations, especially given your long-standing relationship with us. We understand your frustration with the automated phone system, the call quality, and the challenges you faced when trying to transfer your insurance for a modified bike. We also acknowledge your concerns about the administrative fees and how they impacted your overall cost. Your insights into the specific needs of bikers, particularly regarding modifications and policy changes, are incredibly valuable to us. We are actively reviewing our processes and training to ensure we better cater to these nuances and provide a more intuitive and personal experience. We are committed to improving our services and thank you for bringing these important issues to our attention.
Kind regards,
Michelle @ Carole Nash Insurance
Good communication
Good communication, clear about the quote and the reasons. Likewise the products that accompany the insurance.
August 11, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us a review. We’re pleased to hear that you found our communication clear and that the quote, reasons for the pricing, and additional products were explained well.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Carole Nash Insurance
Motor cycle insurance..
Having gone through the process, I took out insurance with Carole Nash for my new motor bike which developed a serious oil leak and was changed for another bike entirely, and then insured, anew. My experience with your staff at Carole Nash has been superb. They have been patient and helpful, taking into account the chopping and changing and are a credit to your company. Without any fuss, I now have my bike insured and ready to ride. Thank-you.
August 12, 2026
Reply from Carole Nash Insurance Ltd
Thank you for such wonderful feedback!
It’s fantastic to hear that our team at Carole Nash were patient, helpful and understanding throughout all the changes with your bikes. We’re really pleased we could make the process as smooth and hassle-free as possible, and that you’re now all sorted and ready to ride.
We’ll be sure to pass your kind comments on to the team.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Carole Nash Insurance
Painful process
Painful process, I just want to renew my policy but tap here tap there tap again. Awful.
August 12, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
We appreciate you sharing your experience. We understand that renewing your policy was not as smooth as it should be, and we are looking into ways to simplify our process.
If you need any assistance, please let us know.
Kind regards,
Michelle @ Carole Nash Insurance
Good insurance company for bikers
Good company that needs a little TLC with its email comms (misleading, incorrect links, malfunctioning website etc).
That aside it's a really good insurance company for motorbikes. Had to ring customer services but they found me a very good deal (obviously better than the renewal price but that's true with all insurance companies). Would recommend! And hopefully, making things a little easier for customers, I'll up this to 5 stars as the bottom line is I would chose to insure with them.
August 10, 2026
Reply from Carole Nash Insurance Ltd
We truly appreciate you taking the time to share your feedback. We are genuinely sorry to hear about the difficulties you experienced with our email communications and website. We are actively working to improve these areas to ensure a smoother experience for all our customers. It is wonderful to know that our customer service team was able to assist you in finding a great deal for your motorbike insurance. We value your recommendation and are committed to making things even better.
Kind regards,
Michelle @ Carole Nash Insurance
The whole process was very straightforward
A great online experience. The whole process was very straightforward. The cost was very competitive and the voluntary excess good. The policy was easy to set up and all of the information was clear and concise. Really good
August 4, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic feedback!
It’s great to hear that you had such a positive online experience and found the whole process straightforward. We’re really pleased that you were happy with the competitive price, voluntary excess and clear policy information. It’s brilliant to know everything was easy to set up!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Carole Nash Insurance
Very poor verbal communication system My initial approach was thro'
My initial approach was thro' Quotezone, (therefore you already had the bulk of my details and requirements). The time then spent on the 'phone, working thro' what appeared to be a "Chinese takeaway menu like" robotic system BEFORE being finally connected to a human voice almost prompted me to put the 'phone down and take my business elsewhere. If this is Carole Nash's usual modus-operandi they will not be getting further business from me.
Colin Jasper.
August 4, 2026
Reply from Carole Nash Insurance Ltd
We appreciate you taking the time to share your feedback regarding your recent experience. We understand your frustration with the automated system and the difficulty in reaching a human representative. We are always looking for ways to improve our customer service, and your comments highlight an area where we can certainly do better. We are reviewing our phone systems to ensure a smoother and more efficient process for all our customers.
Kind regards,
Michelle @ Carole Nash Insurance
Most helpful representative
I dealt with a lady called Judy, and she was one of the most helpful and patient people that I have ever had the pleasure of dealing with. She explained everything so clearly, hence my 5 star rating
August 10, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave a review. We’re delighted to hear that Judy was so helpful and patient and that she explained everything clearly.
Kind regards, Tahara @ Carole Nash Insurance
Really good service
Really good service
I lost my insurance when I moved house but the broker couldn’t resolve even with other companies
But carol nash got me another insurance without too much of a problem
Many thanks
August 11, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave a review.
We really appreciate your kind feedback and are pleased you were happy with the service.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Carole Nash Insurance
I’ve been insured with Carol Nash for…
I’ve been insured with Carol Nash for many years and never had an issue. Until June this year when I really needed them. Fortunately or Unfortunately I had their breakdown cover so when I had a puncture abroad I phoned them up to be told I wasn’t covered.
Myself being belt and braces carried a copy of everything, travel insurance,bike insurance, mot and emergency contacts should they be needed.
Obviously I’m not very happy to being told I didn’t brakedown insurance so I forwarded my copy to him. His response oh yes I can see now that you are. Just imagine someone else in my position trying to prove this and argue over the phone to prove yourself, not very helpful at all. In the end a Brakedown vehicle did arrive and take me to a hotel with my bike.
Everything else I had to arrange. Another individual company to collect my bike and transport me to a garage.Never had to claim for anything but when I actually needed it. Service was totally unsatisfactory. Carole Nash as a company I’ve never really had a problem but the people you contract out to need looking at as it gives yourselves a bad reputation. One unhappy customer.
July 15, 2026
Reply from Carole Nash Insurance Ltd
We sincerely appreciate you taking the time to share your recent experience with us. We are truly sorry to learn that your breakdown cover did not meet your expectations when you needed it most, especially after being a loyal customer for so many years.
We understand how frustrating it must have been to encounter difficulties proving your coverage while abroad, and we acknowledge the inconvenience this caused. It is clear that the initial service you received was not up to our usual standards, and we regret that you had to arrange further assistance independently.
Your feedback regarding our contracted partners is invaluable, and we will certainly be reviewing our processes and the performance of those we work with to ensure such situations are avoided in the future. We are committed to providing reliable and efficient service, and your detailed account helps us identify areas for improvement. Thank you for bringing this to our attention.
Kind regards, Kirsty @ Carole Nash Insurance
Very poor service today.
I needed to cancel my policy today after my lease car was returned. After being redirected to a human (Carly) it became quite clear very quickly that i was required to pay approximately £150+ to CN.
Although I was unhappy i maintained politeness, asked for any help, unfortunately there was none forthcoming.
Carly continued to explain i had agreed to this and that when i first signed up (telling me its my fault basically) while copy and pasting various legal text book examples from their policy in between providing no understanding whatsoever in our chat.
of course I understood that it was down to me but the way it was managed was very poor.
When i explained i couldnt afford a lump sum i was advised of a number to call to sort it out before then telling me that if i didnt pay that the debt collectors could be sent around......lovely!
August 10, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for sharing your feedback regarding your recent policy cancellation experience. We sincerely apologise for the frustration and distress this situation caused you. We understand your disappointment with the cancellation fee and the way your concerns were addressed. We aim to provide clear and empathetic support, and it's clear we fell short in this instance. We appreciate you bringing this to our attention and your review.
Kind regards,
Michelle @ Carole Nash Insurance
You offered a good product with all…
You offered a good product with all that I needed
August 9, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found our product offered everything you needed and that you were happy with your policy.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out.
Kind regards,
Rachael @ Carole Nash Insurance
The man on the phone I think his name…
The man on the phone I think his name was Josh was very helpful and explained everything I needed to know in layman’s terms that you could understand and my insurance was sorted out nice and quickly so thanks and well done
August 9, 2026
Reply from Carole Nash Insurance Ltd
We are incredibly grateful for your positive feedback and for taking the time to share your experience with us. It is wonderful to hear that Josh looked after you so brilliantly, stripping away any confusing jargon to ensure absolute clarity while setting up your policy in no time at all. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
It took no time to change my insurance…
It took no time to change my insurance policy over to the new policy.
August 1, 2026
Reply from Carole Nash Insurance Ltd
We truly appreciate you taking a moment out of your day to leave us this feedback. It is wonderful to hear that moving was an entirely swift and completely seamless process for you. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Effortless help from customer service.
July 26, 2026
Reply from Carole Nash Insurance Ltd
We truly appreciate you taking a moment out of your day to leave us this feedback. It is wonderful to hear that our support team looked after you so brilliantly, making your entire interaction completely seamless and stress-free from start to finish. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Transferring my scooter insurance
Very pleased with the service I got from the insurance company, it did seem a little complex to simply stop insurance on my previous bike & transfer it onto my new bike. I had to cancel my old policy & start a complete new policy, having said that the agent was helpful & got it sorted in one phone call
August 1, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to share your detailed feedback regarding your vehicle changeover. We are pleased to hear that our telephone representative looked after you so brilliantly, providing helpful care to get everything sorted out during a single conversation. We appreciate your patience with the administrative steps required to close the previous arrangements and establish your new cover, and we are delighted that you are highly satisfied with the final outcome. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
We truly appreciate you taking a moment out of your day to leave us this feedback. It is wonderful to hear that our telephone representatives looked after you with such incredible calmness and understanding, ensuring you felt completely supported and comfortable throughout your conversation. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
We truly appreciate you taking a moment out of your day to leave us this feedback. It is wonderful to hear that our team looked after you with such genuine warmth and provided such a highly supportive interaction from start to finish. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
The operative was amazing.
August 6, 2026
Reply from Carole Nash Insurance Ltd
We really appreciate you taking a moment out of your day to leave us this feedback. It is wonderful to hear that our team member provided such outstanding care and looked after you so brilliantly during your interaction. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Just look back at the letters that you…
Just look back at the letters that you sent me, when people say they will call back and they don’t
August 5, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to provide your feedback. We sincerely apologise for the failed call back, it is not the service we aim to provide.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.carolenash.com/contact-us
Kind regards,
Michelle @ Carole Nash Insurance
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