Very pleased with the service I got from the insurance company, it did seem a little complex to simply stop insurance on my previous bike & transfer it onto my new bike. I had to cancel my old policy... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Having gone through the process, I took out insurance with Carole Nash for my new motor bike which developed a serious oil leak and was changed for another bike entirely, and then insured, anew. My ex... See more
Company replied
I spoke to a lovely man today called Zee I was discussing a renewal quote after I was written to by my existing insurance company. Although Zee could not match my renewal quote I found him very ple... See more
Company replied
Excellent price for my multi bike cover the customer service lady absolutely fantastic got me the best deal on my BMW and my classic Kawasaki GPZ the total cost was £174 cheaper than who I was with. H... See more
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Company details
Written by the company
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- 0333 005 1124
- www.carolenash.com
4.2
Great
31K reviews
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Easy to renew
Renewal quote in line with general increase across motor insurance Easy to renew over phone agent was knowledgeable/polite and helpful
August 7, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave your review.
We're pleased to hear that you found your renewal quote to be in line with the current market and that the renewal process over the phone was straightforward. It's especially great to know that the advisor you spoke with was knowledgeable, polite, and helpful.
We really appreciate your feedback and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Carole Nash Insurance.
Reply from Carole Nash Insurance Ltd
Thank you for your lovely 5 star review! We're delighted to hear that you found the sign-up process so easy and straightforward. Making things simple for our customers is something we always strive for, and we really appreciate you taking the time to share your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Terrible quote that was more than £200…
Terrible quote that was more than £200 more expensive than the Lloyd's quote
July 31, 2026
Reply from Carole Nash Insurance Ltd
We appreciate you sharing your feedback regarding our quote. We are sorry our pricing did not meet your expectations. When you make a change to your policy, we work with insurers to calculate the cost based on the new information, which can cause the price to change. Insurers have access to a range of data and information about risks, so even is the change you are making does not appear significant, it can make a difference to the cost of your policy.
If you have any further questions or queries please do not hesitate to contact us.
Kind regards,
Michelle @ Carole Nash Insurance
One star is not deserved
One star is not deserved, all fine when car insurance is being paid, not so good when a problem arises, you can go through policy number etc etc then when you think you may be able to speak to a person a recorded message says our offices are closed !! That could be any day or time of the week ?? How rude, not interested in their customers unless you are renewing your policy !! I have got my car insurance from reputable company and Carol Nash are still sending me re-new your car insurance, it is due on the 8th August 2926 and hopefully their generic text will stop! They may learn something going forward if they read this review I hope so, forget future customers if they do not ! Bye!!!
August 4, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for your feedback regarding your experience with Carole Nash.
I’m sorry to hear about the difficulties you faced when trying to reach someone for assistance. We strive to provide excellent customer service at all times, not only at renewal, and I apologise if this was not reflected in your recent experience.
Please know that your concerns are important to us, and we would like to help resolve any issues you have. If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.carolenash.com/contact-us
Thank you for bringing this to our attention, and we appreciate your patience.
Kind regards
Chelsea @ Carole Nash Insurance
Simple and straight forward.
August 6, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your 5 star review! We're delighted to hear that you found our service simple and straightforward. We aim to make the experience as easy and convenient as possible for our customers, and we really appreciate you taking the time to share your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Easy to insure very good price
August 6, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your 5 star review! We're delighted to hear that you found arranging your insurance easy and were happy with the price. We aim to make the process as simple and straightforward as possible while offering great value for our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Excellent prices
Excellent price for my multi bike cover the customer service lady absolutely fantastic got me the best deal on my BMW and my classic Kawasaki GPZ the total cost was £174 cheaper than who I was with. Highly recommend. CAROL NASH 100%
August 4, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you received an excellent price for your multi-bike cover and that our customer service team was able to help you find the best deal for your BMW and classic Kawasaki GPZ. It’s great to know that we were able to save you £174 compared to your previous provider, and we really appreciate your recommendation of Carol Nash.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Carole Nash Insurance
Excellent company excellent service
Excellent company excellent service
Easy to set up insurance, and great
Price,would highly recommend
August 5, 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for your fantastic 5 star review! We're delighted to hear that you found arranging your insurance easy, received great service, and were happy with the price. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
The new policy details are not on my…
The new policy details are not on my account. The confirmation e-mail doesn't contain any insurance details to add it manually.
August 3, 2026
Reply from Carole Nash Insurance Ltd
Thank you for getting in touch.
I understand that your new policy details are not showing on your account, and the confirmation email does not contain the necessary insurance details to add it manually. I apologise for any inconvenience this may have caused.
Following the confirmation email, you will receive further correspondence containing your full policy details, including your policy number.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.carolenash.com/contact-us
Kind regards
Chelsea @ Carole Nash Insurance
System failure
I have been a happy customer for many years but your new systems are a disaster. My premium has increased enormously and the level of service has collapsed. I tried to speak to a manager which appears impossible to do. I'm sad to say I won't be using you in the future.
Carole Nash responded to my review asking me write to their 'contact us' link (address attached)
This was a non responsive page, once again proving their system failure. Their only options is to write a letter to them and post it to their address - a classic technique to reduce inbound complaints. Utterly useless.
August 5, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for your long-standing loyalty to Carole Nash.
I’m truly sorry to hear about your recent experience and the difficulties you’ve faced with our new systems, as well as the increase in your premium and the challenges in reaching a manager.
Your feedback is important to us, if you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.carolenash.com/contact-us
We value your business and hope to restore your confidence in our service.
Kind regards
Chelsea @ Carole Nash Insurance
Service 😁
Very prompt service,nice to talk to someone,very helpful with all the questions that i asked,and really good result
August 5, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your wonderful 5 star review! We're delighted to hear that you received prompt service and found our team helpful and easy to talk to. It's great to know that we were able to answer your questions and achieve a positive outcome for you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
-Thank you for your lovely 5 star review! We're delighted to hear that you found our team friendly and helpful. Providing great service and support to our customers is very important to us, and we really appreciate you taking the time to share your feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
Sorted the new insurance and cancel old one
Sorted the new insurance, canceled the old one, went through everything,was friendly
August 4, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your lovely review! We're pleased to hear that we were able to make arranging your new insurance and cancelling your previous policy a smooth and straightforward process. It's great to know you found our team friendly and helpful throughout.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
Not off to a good start..
Not off to a good start... The email confirming my new insurance with Carole Nash had a link to check the documents. It didn't contain the policy number needed to register a new online account that is needed to check !!
As I'd already started to register for a new account by giving my email and DOB etc - once I'd got the policy number via the "Chat Help" - it rejected my second attempt as the email was already registered!!!!
Hayley on the chat was great - she said she'd email my docs - although nothing has arrived after about 5 hours!
August 5, 2026
Reply from Carole Nash Insurance Ltd
Thank you for reaching out and sharing your experience.
I’m sorry to hear about the difficulties you've faced with accessing your Carole Nash account and the missing policy number in your confirmation email.
I’m glad to hear that Hayley was able to assist you via chat. To help resolve this fully, I have reissued the portal invite—please follow the instructions in that email to register your account. If you do not receive the invite, please check your junk and spam folders. Should it still not appear, kindly contact us so we can verify your email address and assist you further.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
https://www.carolenash.com/contact-us
Thank you for your patience, and again, I apologise for the inconvenience caused. If there’s anything else you need, please don’t hesitate to get in touch.
Kind regards
Chelsea @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the transaction easy and that you were able to get the right price for your insurance.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Carole Nash Insurance
Terrible - Cancelled policy due to a 'system error' without appropriate contact to policy holder.
Absolutely appalling service. My policy autorenewed but then I got a message saying there had been a problem with autorenewal payment, I made payment again and got an email within 30 mins saying .
"Thanks for staying with Carole Nash
We're delighted to let you know that your insurance has been renewed and will start on 25th July 2026."
I heard no more and thought all was well and was using the vehicle until I received notification on 4/8/2026 that I am not insured. I called Carole Nash and they just tried to shrug it off as a few system glitches and that they had issued a policy cancellation so they offered me a new quote. Insurance is about peace of mind and integrity and knowing you're protected and Carole Nash's successive glitches had completely failed to do this and knocked my confidence in the company and all they'd offer me was a new quote, no explanation or apology.
As I was using the vehicle I had to buy again, I did so and after an hour on the phone and told it was successful but to check my emails I am immediately plagued with issues. Firstly, they've used a subsidiary called Express insurance but mainly I need to check the finer details of the quote but to do so I need to click a link in the email to access the documents. When I click the link it only lets me proceed with the policy number (which is contained in the documents I'm trying to see!), the policy number has never been disclosed to me and is not in the email. I try to access their help and support and the livechat bot gets stuck in a never ending loop and will not connect me to allow me to access support.
So, so far - I've had insurance cancelled, my licence put in jeopardy, lots of time wasted, 3 payments - and I still have no confidence I am insured correctly.
Disgraceful, the complaint is going to the ombudsman
August 5, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for reaching out and sharing your concerns. I’m very sorry to hear about the confusion and inconvenience caused by the issues with your policy auto-renewal and payment.
From your message, I understand that despite receiving confirmation your insurance was renewed, you later received a notification stating you are not insured. I completely appreciate how frustrating this must be, especially after you made the payment and used your vehicle with the understanding you were covered.
If you would like to log a complaint or discuss your concerns further, please use the below link:
www.carolenash.com/contact-us
Kind regards,
Michelle @ Carole Nash Insurance
Don’t bother they farm your business out
I’ve sold my scooter so I’ve cancelled my policy. They want to charge me £50 for cancelling my insurance. I don’t think this is Fair I’d avoid them they don’t listen they are only interested in selling other products
August 4, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for reaching out and for sharing your feedback with us regarding your recent experience. I understand your frustration. At Carole Nash, we strive to provide a competitive service to our customers. However, it's important to note that administration fees are standard practice across the industry to cover the operational costs associated with processing cancellations and other account management tasks. We take all customer feedback seriously and continuously strive to improve our services and fee structures. While we regret any inconvenience this may have caused, our cancellation policy, including administration fees, is clearly outlined in the terms and conditions shared at the time of policy purchase.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.carolenash.com/contact-us
Kind regards,
Michelle @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us a review.
We really appreciate your comments and are pleased to hear your experience with us has been simple and straightforward.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for your wonderful 5 star review! We're delighted to hear that you had such a positive experience with us. Your kind words mean a lot to our team, and we're so pleased we could provide a service that met your expectations.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Looking at go compare and rang a couple…
Looking at go compare and rang a couple up who were not interested,so rang Carol Nash and found a better deal for scooter insurance,also it was half the price of bikesure!
August 4, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic 5 star review! We're delighted to hear that we were able to provide you with a better deal for your scooter insurance and that you found our team helpful and approachable. We always aim to offer great value alongside excellent customer service, so it's wonderful to know you had such a positive experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
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