Carolyn's Sweets Reviews 

354
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the treats are extremely fresh, incredibly delicious, and available in a massive variety of retro and modern flavors. People also love the prompt delivery service, noting that orders arrive safely and quickly while remaining very affordable. Buyers often express their intention to purchase again due to the excellent overall value. Some reviewers were not happy with the packaging details, explaining that items meant for different people or specific dietary choices were mixed into a single bag. A few customers also reported minor issues such as incorrect weights, melted items, or products not looking fresh.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the delicious taste and... See more

Delivery service

Consumers find delivery_service to be prompt and reliable. Reviewers consistently highlight the speedy... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the sweets are remarkably... See more

Order

Reviewers highlight positive aspects of order, noting that products arrive very fast and customer service is... See more

Price

Clients share positive opinions on price, describing costs as affordable, cheap, and very good. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do I begin?! I’m so happy to have found Carolyn’s Sweets. Not only do they deliver to Italy and the EU, they have an amazing array of pick and mix sweets (all the retro favourites plus the newer... See more

Rated 5 out of 5 stars

Got a selection of jellies from Carolyn’s sweets and they were delicious. 🙃 great variety and full of flavour. Delivery was quick and everything was packaged really well. Would happily order again.... See more

Rated 5 out of 5 stars

Ian in Carolyn’s sweets has excellent customer service. Their sweets are the freshest you can get. Huge range, exceptional prices and 1 day delivery. It’s my kids favourite sweet shop.

Rated 5 out of 5 stars

I have ordered a couple of times through Tiktok Shop. Delivery has always been speedy, price is affordable and not to mention the flavours are fabulous. My most recent purchase was the black death swe... See more


Company details

  1. Wedding Service

Written by the company

Carolyn's Sweets supply Chocolate Fountains, Candy Carts, Popcorn, Candyfloss, PhotoBooths, Sparkle Dance Floors etc for weddings, birthdays and corporate events throughout Ireland.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(354)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sweets are delicious and great…

Sweets are delicious and great value….delivery is quick.

November 23, 2025
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Thanks so much Ruth for the lovely review, we really appreciate it. Delighted to hear you enjoyed the sweets and found them great value, and that delivery was quick. Thanks again for the support.
Ian

Rated 3 out of 5 stars

Mass packaging

Ordered 2 x 250g of blue bons and 1 250g of rhubarb and custard Bon Bons for three different people. They all came in one sealed bag. Not ideal!!

November 23, 2025
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Thanks for the feedback. Just to clarify, our standard practice is to pack multiple items together in one sealed bag to help reduce plastic usage. This is outlined on each product page and at the top of the website. If separate bags are needed, we’re always happy to do that, customers just need to let us know at the time of ordering. We do appreciate you taking the time to leave the review.
Ian

Rated 2 out of 5 stars

cost for what I received was to excessive

I liked the sweets but the cost for the amount i got was excessive... very disappointed

November 10, 2025
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Hi Damien,

Thank you for taking the time to leave a review. I am glad to hear you liked the sweets, but I am genuinely sorry that you felt the cost was too high for what you received.

The order you placed included our rare Frosties, which are specially sourced and custom made in smaller batches, as well as 750 grams of other sweets and 10 chew bars. Those particular Frosties cost us significantly more to bring in compared to standard sweets, which does affect the overall price of the bundle.

That said, value for money is really important to us, and if you are left disappointed then we want to learn from that. I would be happy to chat this through with you and see what we can do to make it right or recommend options that give you a stronger value feel next time.

You can email our team directly and mention your name and review, and we will look after you.

Thanks again for the feedback, it genuinely helps us improve.

Rated 5 out of 5 stars

brilliant very fast delivery

brilliant very fast delivery

November 7, 2025
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Hi Eithne,

Thank you so much for the five stars. Delighted to hear your order arrived quickly and that you had a brilliant experience with us. We really appreciate the support and hope to see you back again soon for more treats.

Rated 5 out of 5 stars

Top tier

Banging u know

October 29, 2025
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Hi Christopher,

Love this, thank you for the five stars. Delighted you enjoyed everything and glad it hit that top tier, banging level for you. Really appreciate the support and hope you treat yourself again soon

Rated 4 out of 5 stars

Great sweets

Great sweets, I will say the black jacks were melted and were not as hard as I'd like and the minimum order is a bit too high.

October 23, 2025
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Thank you for the five stars and for the honest feedback. Delighted to hear you enjoyed the sweets. I’m sorry the Black Jacks arrived softer than expected. They can sometimes soften in transit if they’re near products with higher moisture, but we’ll keep a closer eye on that so they arrive exactly how you like them.

Regarding the minimum order, we set that to cover packaging and courier costs while keeping the quality high, although we’re always reviewing it as we grow.

Really appreciate you taking the time to share your thoughts and for supporting our little Irish sweet shop.

Rated 5 out of 5 stars

Love to order sweets here

Have ordered many times and always happy with what we get. Always quick delivery too.

October 1, 2025
Unprompted review
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Hi Elaine,

Thank you so much for the lovely review. It means a lot that you’ve ordered from us many times and are always happy with what you get. We really appreciate the trust and the support. Delighted to hear the delivery is always quick for you too. Looking forward to treating you again soon.

Rated 5 out of 5 stars

Very quick

Great selection but most importantly super quick delivery. Thank you very much. Delighted with my sweet (sour!) treats

October 22, 2025
Rated 5 out of 5 stars

Dates

I completely made a mistake on a special offer and Carolyn sweets customer care assisted with my mistake

October 23, 2025
Carolyn's Sweets logo

Reply from Carolyn's Sweets

Hey Aisling

So the product was reduced by 60% and in the description it stated the best before date.
You may have missed this.
We weren’t aware it was for a Halloween party. However when purchased they were in date for 6 days and are perfectly fine to eat after the best before which was Halloween night.
I hope the party went well.
Thanks
Ian

Rated 5 out of 5 stars

5 star service …

Ian in Carolyn’s sweets has excellent customer service. Their sweets are the freshest you can get. Huge range, exceptional prices and 1 day delivery. It’s my kids favourite sweet shop.

October 4, 2025
Rated 5 out of 5 stars

Amazing service!

Where do I begin?! I’m so happy to have found Carolyn’s Sweets. Not only do they deliver to Italy and the EU, they have an amazing array of pick and mix sweets (all the retro favourites plus the newer more modern varieties). Their customer service skills are outstanding and Ian really went above and beyond to allow my order to take place! Everything was very well packaged and despite travelling a very long way to reach me in Turin and my sweets arrived in perfect condition. I love the very thick resealable bags they use as I know my sweets will stay fresh. I really couldn’t be happier! HIGHLY RECOMMENDED!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service every time

I have been a customer of Carolyn’s Sweets for many years and they always deliver a fantastic experience. I have used their photobooths, flower walls, sweet supplies and candy carts, and every service has been excellent. The customer service is exceptional and their attention to detail is second to none.

Ian always goes above and beyond to ensure everything is perfect and that every event runs smoothly. A truly reliable and professional company that I would recommend to anyone looking for quality and great service whether its a party or a wedding.

October 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look