Carpet Barn & The Bedstore Reviews 733

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and not pushy, often going the extra mile to assist. The service, from initial purchase to fitting, is frequently described as excellent, efficient, and professional. Many people appreciate the quality of the products, including carpets and mattresses, and find the prices competitive. However, some customers also noted issues with product quality, specifically a mattress that did not resemble the in-store sample and developed problems. A few other people also felt that the service was unsatisfactory, citing instances of incorrect carpet installations, damaged goods upon delivery, or fitters who were rude or did not adhere to agreed-upon schedules.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the staff for being helpful, friendly,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Product

Consumers generally express satisfaction with the products offered. Many reviewers praise the quality of... See more

Quality

People report positive experiences with quality. Many customers praise the excellent carpet and good quality... See more

Price

Customers consistently note positive experiences with price, often finding products competitively priced with... See more

Based on these reviews

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Dominic in the store was very helpful, knowledgeable and tolerant of my indecisiveness The 2 carpet fitters were quick and efficient. As the whole flat was being carpeted a lot of furniture had to be... See more

Rated 5 out of 5 stars

I ordered a new carpet last week to be fitted tomorrow 3.7.25 at lunch time today I realised I had given them the wrong measurements so I popped in to see them. I was told that the carpet would have a... See more

Rated 5 out of 5 stars

Excellent, knowledgeable staff in Poole, very helpful. We bought carpet and a bed base and headboard. The two young fitters were brilliant, did a fantastic job, and were more than happy to move furni... See more


Company details

  1. Carpet Store

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

733 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The salesman (Barry) at your Boyatt…

The salesman (Barry) at your Boyatt Wood branch guided us through the range of carpets that we were interested in, told us exactly what we needed and arranged a convenient delivery date for us. The carpet was delivered exactly at the time arranged in good condition and I fitted it that evening. We have bought several carpets from your company and have always been pleased with both the advice we have been given and the quality of your products.
Many thanks.

March 18, 2026
Unprompted review
Rated 2 out of 5 stars

After the second visit from the rep

After the second visit from the rep, he said my floors were level enough for the flooring. This was not true I had to get it sorted out with the fitter.
I then had 3 packs of laminate and door covering left over ( not measured up correctly by the rep)The carpet barn shop would not refund me. The items were not unwrapped

April 7, 2026
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

Hi. We're sorry to hear you haven't had a positive experience. We've passed your comments on to our management team to investigate.

Rated 5 out of 5 stars

Great Service

Great Service
I have tried other carpet stores but Carpet Barn at Eastleigh always come up trumps. Mark is my 'go' to as he is willing to spend time sorting out what I want, communicates well and ensuring any fitting job goes smoothly.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

When delivered there was a tear we contacted them and they picked it up and replaced it no trouble at all
Very good service and very helpful

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Great! Measured up, clear instructions as we needed to remove all existing carpet/underlay/studs prior to our fitting as we were buying the scratch.
Excellent carpet & quality finish

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience.

Very good experience.
We chose the carpet we wanted, it was easy to order and it was delivered and fitted when advised. It looks lovely.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Good Value, great advice in store and the fitter was brilliant. We had Karndean flooring laid and really pleased with the outcome and would highly recommend!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Carpet Barn

I would highly recommend Carpet Barn. From start to finish we were dealt with professionally and efficiently. We used the Ferndown depot. We made a date to measure up our room which they arrived on time and advised us accordingly. We chose the Carpet we wanted, it was ordered and held in stock, ready for our agreed fitting time. Fitter turned up at the agreed time and date and laid our new carpet. He was brilliant! (Marcus) done a fabulous job. Our new Carpet looks great. Will definitely use them again.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, lovely staff very friendly and helpful, I had my carpet delivered and they took it to the room in wanted which was so helpful. I’m already planning my next purchase

February 6, 2026
Unprompted review

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