Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Welcome to Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!
Contact info
Cobham Road 11, BH21 7PE, Ferndown Industrial Estate, United Kingdom
- www.carpetsandbeds.com
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The salesman (Barry) at your Boyatt…
The salesman (Barry) at your Boyatt Wood branch guided us through the range of carpets that we were interested in, told us exactly what we needed and arranged a convenient delivery date for us. The carpet was delivered exactly at the time arranged in good condition and I fitted it that evening. We have bought several carpets from your company and have always been pleased with both the advice we have been given and the quality of your products.
Many thanks.
Great to deal with
Always friendly and helpful staff.
Good product. Wide range of choice.
Great delivery staff.
Great Service from sale to Delivery
Salesman was very Informative and with helping us to select right bed mattress for us
Very pleased with good service from sales to delivery.
.
s
After the second visit from the rep
After the second visit from the rep, he said my floors were level enough for the flooring. This was not true I had to get it sorted out with the fitter.
I then had 3 packs of laminate and door covering left over ( not measured up correctly by the rep)The carpet barn shop would not refund me. The items were not unwrapped

Reply from Carpet Barn & The Bedstore
Great Service
Great Service
I have tried other carpet stores but Carpet Barn at Eastleigh always come up trumps. Mark is my 'go' to as he is willing to spend time sorting out what I want, communicates well and ensuring any fitting job goes smoothly.
helpful and professional
helpful shop staff and professional friendly fitters
Very good service
When delivered there was a tear we contacted them and they picked it up and replaced it no trouble at all
Very good service and very helpful
Really good deals at this place &…
Really good deals at this place & always see Ali to get my carpets & advice.
Almost done my whole house here!
Quality
Great! Measured up, clear instructions as we needed to remove all existing carpet/underlay/studs prior to our fitting as we were buying the scratch.
Excellent carpet & quality finish
New Mattress and Base
All went well, just got a bit mixed up with delivery.
Nice chaps who put bed together, tidy and took rubbish away.
Good advise in choosing the right…
Good advise in choosing the right carpet for the desired area. Arrangements made for fitting as soon as it came into stock. Fitting is flawless. Very accomplished fitters.
Carpet Barn will price match
Great service and products. The Christchurch branch although smaller then the Poole one gave a better service in my opinion.
Very good experience.
Very good experience.
We chose the carpet we wanted, it was easy to order and it was delivered and fitted when advised. It looks lovely.
Sales staff extremely knowledgeable and…
Sales staff extremely knowledgeable and lots of choice in all prices. Delivery and fitting good although still waiting for crease line to disappear after a few weeks. Hope it goes soon.
Excellent product and service
All very good ,easily organised.
Efficiently fitted and heavy furniture moved.
Brilliant Service
Good Value, great advice in store and the fitter was brilliant. We had Karndean flooring laid and really pleased with the outcome and would highly recommend!
Excellent service with honest…
Excellent service with honest trustworthy staff.
Clear explanation of work to be completed and professional cost breakdown.
I would highly recommend Carpet Barn
I would highly recommend Carpet Barn. From start to finish we were dealt with professionally and efficiently. We used the Ferndown depot. We made a date to measure up our room which they arrived on time and advised us accordingly. We chose the Carpet we wanted, it was ordered and held in stock, ready for our agreed fitting time. Fitter turned up at the agreed time and date and laid our new carpet. He was brilliant! (Marcus) done a fabulous job. Our new Carpet looks great. Will definitely use them again.
Great experience
Great experience, lovely staff very friendly and helpful, I had my carpet delivered and they took it to the room in wanted which was so helpful. I’m already planning my next purchase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







